Online Expeditors Reviews 612

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Could not get my documents in time to get passport for my trip. Never downloaded anything from Passport center. Called within one hour of paying Two hundred dollars to cancel and was informed absolute... See more

Rated 5 out of 5 stars

Received my passport one day earlier than expected, in 6 days including a weekend. Tracking the process step by step is easy by clicking the link provided by email. You might be putting on hold for a... See more

Company replied

Rated 1 out of 5 stars

Total scam. They create an email box that you don’t have access to and put it on the passport application. Their customer service reps don’t even know where they are expecting you to send your pas... See more

Company replied

Rated 5 out of 5 stars

I realized 4 days before my vacation that my passport had expired. I searched and passport center was the first to come up, as NY had no appointments for same day. The documents were clear and easy... See more

Company replied

Company details

  1. Legal Services & Government

Information provided by various external sources

We’ve streamlined the passport application process down by creating a platform that guides you so you know exactly what you’ll need to successfully complete your passport application faster than using the post offic


Contact info

2.6

Poor

TrustScore 2.5 out of 5

612 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

This is the best company ever

This is the best company ever, I had used them in the past, and thankfully I purchased passport insurance.. Turns out that I lost my passport AGAIN, and they expedited a new one for free! You are amazing guys!!

20 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Romy,

We appreciate your kind words of appreciation and business. We hope that you have an amazing trip.

Rated 5 out of 5 stars

OnlineExpeditors are lifesavers

OnlineExpeditors are lifesavers, I was so scared to lose my flight and ruin the family vacation that we had planned for so long.. TWO DAYS and I had a Brand new passport in my hands.

20 November 2019
Unprompted review
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Reply from Online Expeditors

Diego,

This is amazing to read. We appreciate your business and hope that the family has an amazing adventure. Safe travels.

Rated 5 out of 5 stars

It really was a great experience

It really was a great experience, it helps a lot when you need it quickly and was an easy process.

20 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Gustavo,

Thank you for the wonderful 5 star review. We appreciate you sharing your experience and business. Have a great trip.

Rated 5 out of 5 stars

Really good service

20 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Norma,

Thank you kindly for the 5 star review. We appreciate your business greatly and hope you have an amazing trip.

Rated 5 out of 5 stars

The page is very efficient

The page is very efficient, excellent service and attention

20 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Dayana,

Thank you for the 5 star review. We appreciate your business. Safe travels.

Rated 5 out of 5 stars

This service is so fast

This service is so fast, 100% recommended

20 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Enrique,

Thank you for the recommendation and 5 star review. We appreciate your business.

Rated 5 out of 5 stars

I really like this site

I really like this site, very helpful

20 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Kett,

Thank you so much for the kudos on our site. We appreciate your business.

Rated 5 out of 5 stars

I almost submit a wrong application

I almost submit a wrong application, thankfully they have very well prepared account managers, who noticed that my first passport was issued when I was 15, so I could not renew it, they ended up submitting the correct application for me to have my passport on time

19 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Ana,

Wonderful to read. Glad that we could be of service to you. Safe travels.

Rated 5 out of 5 stars

the service offered by the company is…

the service offered by the company is high quality , I give it five stars

19 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Arianna,

Thank you so much for the wonderful 5 star review. We appreciate your business and hope that you have amazing holiday travels.

Rated 5 out of 5 stars

Best service ever

19 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Javier,

Wow! Glad that we amazed you with our service. Thank you so much for the 5 star review.

Rated 5 out of 5 stars

the website is amazing

I choose this company because it haves excellent customer service

19 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Isamar,

Thank you so much for the 5 star review and kudos on our customer service. We appreciate your business greatly. Safe travels.

Rated 5 out of 5 stars

100% recommended page

100% recommended page, excellent service

19 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Mary,

Awesome to read. We appreciate your business kindly.

Rated 5 out of 5 stars

I love the service offered by this…

I love the service offered by this company. I recommend them because I don't waste time and their attention is very attentive. I'll be back.

19 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Valentina,

Thank you so much for the 5 star review and recommendation. We do hope to see you again in 10 years. We will mark our calendars. Safe travels.

Rated 5 out of 5 stars

excellent customer service dedicated…

excellent customer service dedicated attention with any questions presented

19 November 2019
Unprompted review
Online Expeditors logo

Reply from Online Expeditors

Octavius,

Thank you so much for the wonderful 5 star review. We appreciate your business and wish you safe travels.

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