OnlineFabricStore.net Reviews 45

I ordered 11 yards of a certain velvet, which added up to nearly $500. I assumed the fabric was in stock because it showed up on the website but after a week or more, they told me it was back ordered. After waiting and waiting for more than two months, I canceled the order, but they never refunded my money. They gave me the runaround similar to what other people have experienced but no refund. I thought they were a good company. I had ordered from them before over the years, but I will never will again.

ordered lining fabric for a project. Waited a full week and it never shipped. Wrote the company and they just canceled the order for me so I'm not out any money but now I have to go find fabric elsewhere and I'm a week behind with my project. Don't order if you need anything quickly

I ordered four fabrics. I returned one because I ordered it by mistake. I paid $10 to return it so I could get my money back. It's been more than 2 months. I've emailed them five times and called the 3 times. I still haven't been refunded. It's been 2.5 months since I ordered the 2 fabrics I haven't received. They told me it was being shipped that day, then they kept telling me it'll be shipped next week.

Do not order from this fabric store they are scammers! still waiting on a refund from 2 months ago that i sent fabric back in good faith. DO NOT ORDER FROM THEM!!!

VERY frustrating. I placed and order and some of the fabric arrived. The rest was on "backorder". It kept getting more and more delayed so I asked for a refund for the backordered fabric. Customer service was lovely and said no problem - you should see a refund in a few days. It has now been almost 3 weeks and no refund. I called customer service and they said they "sent over the request" to accounting again. Will not order from there again. Had a GREAT experience with Fabric Direct.

I placed an order for 4 unrelated items 1/12. I got a confirmation email but nothing after that. On 1/23 I sent them an email asking for a status. They responded that 3 of the 4 items were out of stock and I should receive my items by mid February. No, I had not received a backorder email.

To reiterate, 3 of the 4 items, likely from different vendors, were out of stock, even though they did not show as such when I placed my order. OFS told me they are unable to mark things as out of stock on their website, so you just have to roll the dice, I guess?

On 2/27, my order status had not changed, so I canceled it. I will not be rolling those dice again, thanks.

i ordered no see-um mesh on black Friday. it is now jan 28 and my third time contacting them. They've sent the same email each time giving a 3 week back order delay. needless to say, they're selling product they dont have in stock and customer service is terrible. i never received my product and canceled.

Made a purchase on Sept. 28th, contacted OFS on Nov. 3rd to find out the status of the order, I was told the item is on back order and should be in stock by the end of Nov., contacted them again Dec. 11th, the response was we are now expecting our shipment to arrive Dec. 30th, contacted them again Jan. 5th(today) the response "We are expecting our shipment to arrive by the end of Jan." a few mins later another email stating "Thank you for choosing OnlineFabricStore. Unfortunately we are unable to fulfill the following item(s) from your order:" but on the website the item has never been unavailable to purchase. Bad business and a waste of time with this company.

I ordered fabric July 4th weekend. Weeks prior to that I saw the price of the fabric but their July 4th sale was higher than the price it was originally which means they jack up the price and then "discount" it for an advertised sale. See screenshot. It's a month and a half later and I still don't have a tracking number and there's zero communication from the company. I keep having to call asking for an update but they never have one. I have finally asked for a full refund. Based on the other reviews, I may have to dispute it with my credit card company. I order a LOT of material for my company and this was a test order for 100yrds to see what experience I would have. It's been horrible and I would never ever recommend them to anyone.

I have been trying to order hunter green gauze fabric since June 2025. I have had several email exchanges with customer service. The fabric was back ordered. After waiting several weeks for the fabric to be back in stock, I canceled the order. They did tell me that they had 1 and 1/2 yards available. At first I didn't want it but then I changed my mind. I reached out to customer service by email and asked if it was still available and if I could order it.On 8/1/2025 Ariel wrote back and said my order was being prepared. I email on 8/5/2025 and was told no such order existed. I called on 8/5/2025 to discuss and ended up asking to speak to a supervisor. I was planning on placing a new order for the 1 and 1/2 yards and requesting expedited shipping. I've was on hold waiting for a manager for nearly 15 minutes when I was disconnected. I do not recommend this store at all.

Ordered four items, one of which was out of stock and on backorder and was not marked as such in the listing or during checkout. I received an email over 24 hours after placing my order to notify me, with the instructions to email or call and a representative could help me find a substitute for the fabric. After three emails from me reiterating my two questions- when can I expect my item to be shipped based on the date it will be restocked, and what substitute is there, which was EXPLICITLY what I was told they could provide- I was finally told that there was no substitute and no projected date of shipping. I asked to cancel the item, as this was on a deadline. I was told it was canceled. Then I reached out to THEM to confirm that the rest of my order would be shipped promptly, and only then was I told that they'd canceled the entire order and it was up to ME to reorder from THEM. They clearly felt no need to notify me that the other three items were never coming. This is basic business functionality and they failed at almost every step.

Per their own email, "Unfortunately, our website does not display live inventory, and we sincerely apologize for any inconvenience this may have caused. Availability may change quickly, and while we do our best to keep stock information current, occasional discrepancies can occur." Seven days after I was told this, the product is still listed as available for purchase and not marked as backordered on their website, so this company has no problems lying to your face.

They sent the wrong color vinyl. Emailed them to tell them incorrect vinyl was sent with the picture from THEIR website of the vinyl I ordered and a picture of what I received.
Received an email saying good news your package has arrived! Clearly not reading the email.
I emailed back and said I received the wrong color vinyl. She writes back saying they will check the warehouse for the color I ordered..then I receive an email saying they don't have any white vinyl. I DIDN'T ORDER WHITE! She said she could send me a return label. I did respond via email I called them. It got no where! She said the issue is closed! Hung up on me! Gotta love horrible customer service.

Would rate zero stars if I could.
I ordered my fabric in plenty of time of mg event, was quoted a 5-7 day shipping window. I reached out after 10 days of still not receiving my product, to find out the item was back ordered and was most likely not going to be here in time of my wedding. This left me scrambling to find another fabric by the time I needed it. My fabric finally showed up weeks after I was originally quoted. I no longer needed the fabric as I was able to find it else where. After reaching out multiple times they finally gave me a shipping label to return the item, and I still months later haven’t received my refund. I got a notification that they received my fabric back but never returned my money. I have tried reaching out over 10+ times to only be ignored. So now I am out $60, and have had nothing but a terrible experience with this company. DO NOT ORDER FROM HERE. If anyone’s reading this, I would love my money back or at least a response to my many emails.

Item never arrived. I ordered my fabric months before my event, they said 5-7 days shipping. I contacted them after 7 days only to be told, it’s back order and again on the day they said it will arrived, it didn’t, I have the worst experience with online fabric store, I ordered somewhere else,. For someone like me who orders over $5000 worth of fabrics a year, never again.

I wish I would have read the reviews before working with this company. They have terrible communication, showed the product was in stock when I ordered and now have 3 times told me that it is back ordered and the date continues to move back. On top of it they take very little responsibility or have zero understanding of timelines and how this impacts their customers. Nor do they seem to care as they are generally rude people to work with. DO NOT USE THEM. Find another resource as I wish I had.

when you order from them they do not send any tracking or email letting you know your order has shipped. if an item is on back order they do not notify that its on back order. I ordered a large order of 22 different colors. I received to greys instead of the grey and silver I ordered. when I contacted them about it they sent me another grey. I also never received my purple and royal blue. they said it was on back order. when I called them again they said my order was canceled. so tired of dealing with idiots that I will not deal with them any more.

I ordered 78 yards of fabric on 4/11/25, but they failed to inform me that the material is on back order during the process of checking out. As a business owner, this is frustrating because this caused an everyday customer to walk away from doing business with me. Customer service was pathetic and rude. Couldn't even give me a straight answer on the refund process. I am never ordering from this website, and I neither recommend it to anyone. I'd better get my refund.

I wish I had read reviews first also. I ordered 2 yards of fabric in January and never got it. I called every month and was told it was backordered and would ship in a week. But it never did. Every call was with an incredibly rude person. Just astoundingly rude! How does this company stay in business!

Wish I had checked these reviews first...
I placed an order and when I hadn't heard anything regarding shipping in over a week, I decided to contact them. Chat was not available so I called. I was quickly connected to an agent who put me on a brief hold to check the status of my order. She came back on the line to apologize that I should have received an email indicating that all 10 items in my order (notions and fabric) were on back order and were due to be back in stock in two weeks... I asked them to cancel my order. Hopefully I will get my refund.

I placed an order with Online Fabric Store Feb 1st. Two weeks later I received an email that the fabric was on back order until Feb 14th. Then I received another email on the 14th that now it was backordered until March 7th. When there was still no update I sent two different emails, filled out the form on their website, and left a voicemail asking for shipping status with no response to any of my inquiries. Then on March 11th received another Backorder email stating the fabric will be back in stock on March 28th. This company never answered any of my inquiries nor called me back. I asked the order be cancelled and my money refunded - we'll see if they honor that request. Stay away!!