I have had multiple deliveries that are damaged, trying to organise returns it’s so difficult. Unable to speak to anyone over the phone. Poor communication via the email. So disappointed.
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See what reviewers are saying
We bought an electrical throw last December for our daughters Xmas present. It hadn’t been used all summer and was plugged in last week and found to be faulty. Debenhams Online say it’s not their res... See more
I honestly wish there were an option to give this company zero stars. I recently purchased bedding that was not up to standard and proceeded to return some of the items the same day. However, I h... See more
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Company details
Information provided by various external sources
The Online Home Store brings UK customers an opportunity to purchase a selection of quality home and interior products at the lowest prices, to be delivered anywhere in the UK free of charge*. We specialise in home furniture, internal and external doors, lighting products, mirrors for every room & many other great products to make your home look exactly how you want it. Our offices are based in Luton Bedfordshire and our products are stocked in the Midlands & London. We use only the most professional couriers and delivery companies as well as our own fleet. We offer our customers a 14 day money back guarantee and almost all of our products come with a minimum 12 months guarantee, for more information regarding our products please contact us.
Contact info
12 - 14 PARK STREET, LU13EP, LUTON, United Kingdom
- 0345 163 0091
- sales@onlinediscountstores.co.uk
- onlinehomestore.co.uk
1.5
Bad
52 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Whatever you buy on this website
Whatever you buy on this website, you won't be able to return. You have to pay to cancel the purchase, so you can keep it. You don't have to send it back! Seriously? Scam, scam , scam, scam, scam.
31 August 2021
Unprompted review
I ordered two products from this…
I ordered two products from this company only received one. I have sent many emails and in the beginning they would reply but now I'm not hearing from any one. I would like my funds refunded at this point since the one product I bought doesn't even do what it's suppose to do. I wouldn't even give them one star. that's the only way I could do the review.
16 July 2021
Unprompted review
ordered on line
ordered on line, never got what I ordered emailed no response. Bought it somewhere else
2 April 2021
Unprompted review
Amazing!
First time placing an order. Absolutely amazing so easy! Placed my order Monday with free delivery item arrived Wednesday and was great quality. Would highly recommended and will defiantly be a returning customer. Thank you!
11 February 2021
Unprompted review
Recommend
Great customer service and helpful staff , products were great and reasonable price. Recommend
27 January 2021
Unprompted review
DO NOT ORDER FROM THIS COMPANY
Order #1200104319 says completed on website but i haven’t received anything.
I’ve emailed 3 times asking for a tracking reference and received no reply.
4 December 2020
Unprompted review
Had a book case delivered approx one…
Had a book case delivered approx one month ago and have been delighted with the quality and finish
7 October 2018
Unprompted review
Continued...Where is our money then?
A case has been opened up against you via Pay Pal and you have not responded. Also, we have checked our Paypal and the money has NOT been returned as of 2 minutes ago after reading your reply. In fact your statement that the money has been returned yet you do not have access to your pay pal or website does not make sense. How can you return money though an account you no longer have access to? My partner has emailed you days ago trying to figure out WHERE our bed is and you STILL have not responded to him. WHERE IS OUR MONEY? If that was the case why didn't you send an email immediately after receiving our payment to explain the situation and that you will be refunding us? WHERE is the refund? Why have you not responded to our representatives regarding you having our money and us not receiving our goods? Completely unprofessional!
22 September 2017
Unprompted review
Exceptional customer service
Exceptional customer service! Great price and an absolute comfortable mattress!!! Thank you very much when I move homes I know where I need to go
9 May 2017
Unprompted review
Reply from Online Home Store
Thank you for your feedback Mr Ahmed, We are please to here you are enjoying the great bed frame and mattress we selected for you and hope to hear from you soon again.
Kind Regards
Customer Services
0345 163 0091
www.onlinehomestore.co.uk
sales@onlinediscountstores.co.uk
Very happy with my purchase
Very happy with my purchase
Ordered on Monday and received my furniture Friday I've ordered from other furniture stores and have taken 2+ weeks
Great communication with staff were very friendly and polite will definitely recommend and will order again
9 May 2017
Unprompted review
Reply from Online Home Store
Hello Samantha,
We are very happy to hear you are please with your order of the Bronte sliding mirrored wardrobe, thank you for your feedback and we look forward to helping you find the right furniture for your home again.
Kind Regards
Customer Services
0345 163 0091
www.onlinehomestore.co.uk
sales@onlinediscountstores.co.uk
Great product but issue with the …
Great product but issue with the delivery date
9 May 2017
Unprompted review
Reply from Online Home Store
Thank you for the feedback Mr Hilliard we are happy to hear you are satisfied with the purchase of the Rolo oak 5ft King Size Bed, & We are sorry you faced issues with the delivery date.
Customer Service
0345 163 0091
www.onlinehomestore.co.uk
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