Helpful advice speaking directly to someone on the phone and I got through straight away. The call handler knew his stuff. It was all very efficient. Unfortunately I couldn't hear him very clearly and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service; you actually picked up the phone; whoever picked up the phone could be clearly understood and had knowledge of the subject matter; the material I requested was sent promptly. Of... See more
Company replied
I found the website interaction unsatisfactory and confusing. Having received a message that the the property I investigating didn't exist there did not appear to be a route to edit the address. I... See more
Company replied
Company details
Information provided by various external sources
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contact info
United Kingdom
- onlinelandregistry.org.uk
3.6
Average
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and efficient service.
23 March 2026
Unprompted review
Reply from Online Land Registry
Good morning B Metcalfe,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Changes to property deeds.
I e-mailed them with what I needed to do, they phoned me back, we filled in the paperwork on the phone, I paid. They are now sending me the paperwork to sign and return. They made the transaction easy without the need for my solicitor.
23 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Ian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
overall good.
21 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Ged,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Requested x2 docs
I made the application which was easy to do and received my documents very quickly.
19 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Janet,
Thank you for your wonderful 4 -star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning Sarah,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Easy to use website
Easy to use website. Good follow up call with Mohammad
18 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Mr Carter,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning Mrs S Savage,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Helpful Staff
Brilliant and helpful staff, Maddy was exceptional and sorted everything for me over the phone.
16 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Bethan,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning Susan,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning Neil,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Deed transfer
Subhan was excellent in the service and information he helped with and completed my order very efficiently
11 March 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Simple,straightforward
Simple,straightforward. Clear and precise chap on the phone he ws very knowledgeable and I was very vague explaining what I wanted but he got it out of me and got me what I wanted.
Great to speak to a person
9 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Valerie,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very helpful and informative phone…
Very helpful and informative phone interview.
9 March 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I paid but did not receive my title
I paid and got a confirmation of my payment but i never got a copy of requested property title😔
6 March 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Land registry - fake lookalikes of government websites
This company does its best to look like an official site although the small print confirms that this is not the case.
It provides documents that can be had for almost one fifth of the price from the real government website and those that it provides cannot be regarded as official documents.
One of the documents I tried to order was paid for and not delivered . Unfortunately my attempts to contact the company on line were responded to unhelpfully and in such poor English that it was difficult to understand what they meant.
There seem to be many such companies advertising on line so its important to ensure you are dealing with the official government ( .gov) website.
28 February 2026
Unprompted review
Reply from Online Land Registry
Good morning Gillian,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
pretty much a scam
pretty much a scam
Big prices, extra charges for quickness.
When you have a problem you can't speak to anybody.
You must email.
They ignore you.
Repeated emails.
Nothing.
Incredibly poor.
Don't use them.
Use any other online service.
These guys are pathetic.
5 March 2026
Unprompted review
Reply from Online Land Registry
Good morning David,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Website was easy to use
Website was easy to use and service provided was prompt.
5 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Fiona,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
What a pleasure
Over the last couple of days I have had the pleasure of dealing with Muhammed who has been extraordinarily patient and helpful. I also spoke with Maddie today who was equally pleasant and efficient.
What a refreshing change this is when dealing with this kind of organisation. Nothing was too much trouble.
You are a both a credit to the organisation. Thank you.
4 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Mike,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Documents requested were received promptly
I made a request related to house deeds and received the requested documents by email in less than one hour.
I was relived as after payment I had a sudden feeling that this was a scam website - but it turned out no to be the case!
2 March 2026
Unprompted review
Reply from Online Land Registry
Good morning Richard,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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