Onlinemeatshop Reviews 

668
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the meat products, often highlighting the excellent packaging. Many also appreciate the fast and efficient service, including quick delivery and responsive customer support. However, some people experienced delivery delays, with orders arriving later than expected. A few others found customer service unresponsive when issues arose, particularly concerning refunds or tracking shipments. Additionally, a small number of consumers reported dissatisfaction with product quality, citing spoiled or tough meat, or items not meeting expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently praising the freshness,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the freshness, flavor, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers expressing significant... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more

Company replied

Rated 5 out of 5 stars

I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more

Company replied

Rated 5 out of 5 stars

Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.

Company replied


Company details

  1. #28 of 39 best companies in Grocery delivery service

Written by the company

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

668 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(668)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered 2 bags of 5kg bags of Tilda…

I ordered 2 bags of 5kg bags of Tilda easy cook whole grain rice back in February. I then had a phone call a few days after telling me they could not fulfill the order as they had no stock. They said I would be refunded. I only just noticed a few days ago (end of March) that I had still not been refunded so I messaged them.
A few days later I received a text saying I was correct and I was then refunded for the rice.
They did not however refund me the postage I paid which was £6.99 which I should of course be refunded for also and this was included in original message.
I have called and messaged and am being ignored. Extremely poor customer service. Avoid!
I’m expecting to have to make a trip to their shop in person to retrieve my money back!

21 March 2024
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear customer, apologise for the mistake. Full refund was processes.

Rated 4 out of 5 stars

The meat quality was very good and…

The meat quality was very good and fresh etc but this was my second order and despite writing the cutting instructions for the chicken, it was not done as requested. It’s the second time it has happened and it’s not really a huge deal as we still cooked it and enjoyed it all the same but if they could correct it, it would be easier to give them all 5 stars.

29 February 2024
Rated 5 out of 5 stars

Smooth process and quick delivery

Vast variety of items available to order. Large range of quality meat with different types of cuts to choose from. Packed in vacuum sealed bags saving plenty of space and ensuring remains fresh. Quick delivery. Any items that were not available were refunded in an efficient manner. There was one item missing but quickly refunded once i informed them. Will use again

26 February 2024
Rated 5 out of 5 stars

Great customer service

I think it's fair to say you get the best idea of a company with its response when things go wrong (which happens to all companies). I had some problems with an order (both with delivery outside of their control and with weight) and was initially concerned when they hadn't responded to my emails. They sent me a text message saying they were working their way through their emails and they took personal control of the issue from there. The issue was rectified speedily once they had understood the issues and they even sent me a whatsapp at 1:30am to give me an update. So full stars. For the avoidance of doubt its the first issue I had had after a number of successful orders.

21 February 2024
Unprompted review

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