Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more
Company replied
Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more
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Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.
Company replied
Company details
- #28 of 39 best companies in Grocery delivery service
Written by the company
Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
Contact info
328 High Street North, E12 6PH, London, United Kingdom
- 07774231609
- info@onlinemeatshop.com
- onlinemeatshop.com
4.3
Excellent
668 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Quality & Quick Delivery
Great Quality meat & responsive Customer service and overall good value for money.
Have a great selection of halal meat which is hard to find elsewhere.
28 November 2024
I ordered at least three times
I ordered at least three times. I’m not happy with the last order as meat got expired before expiry date.
31 October 2024
Reply from Onlinemeatshop
Dear Customer,
Thank you for your feedback and for being a valued repeat customer. We appreciate that your previous three experiences were positive, but we are truly sorry to hear that your last order did not meet expectations due to the meat expiring before the indicated date.
In cases like these, we encourage you to reach out directly so that we can address the issue promptly and understand what may have affected the quality of your order. This helps us to improve our service and prevent future issues.
Handling fresh meat involves various factors, and finding the root cause of any issue is essential. We are committed to investigating and resolving these matters to ensure your satisfaction.
Please do not hesitate to contact us for assistance with your order.
Best regards,
The meat arrived exactly when it was…
The meat arrived exactly when it was supposed to, it was all in excellent condition.
(I've only used the chicken and mince so far but they were both superb)
And as an added bonus some of the meats were actually a little over the weight we had ordered contrary to other reviews.
4 November 2024
Halal meat shop online
I am living in the area where there is no halal meat shop, I found them online and tried first time. It was well packed, nicely cut.
28 October 2024
Great customer service
Great customer service from the moment you step in to the store to the minute you leave.
2 November 2024
Unprompted review
Great place
1 November 2024
Unprompted review
Great quality produce and speedy…
Great quality produce and speedy delivery.
23 October 2024
Unprompted review
Great flexible service
The team were very helpful and when there were issues with their courier, they were very good at sorting this out for their customers.
3 October 2024
Reply from Onlinemeatshop
Subject: Response to Your Review
Dear Customer,
Thank you for your feedback. We believe there may have been some confusion regarding the timing of your last order, as our records show that it was successfully delivered three weeks ago.
We always strive to provide the best service possible, and we encourage honest reviews to help improve our business. If there was an issue with your order that we missed, please let us know, and we will gladly resolve it.
We appreciate your understanding and look forward to serving you again.
Best regards,
The food quality is always excellent…
The food quality is always excellent and through personal experience the guys are quick to sort out any mistakes that they make and quick to help when you make a mistake. I will continue to recommend OMS to my friends and family.
4 October 2024
Excellent customer service
Have ordered several times from the online meat shop. Good quality meat. Prices are reasonable and quick delivery. Had an issue with a delivery being delayed on this occasion (delivery company issue not the online meat shop). I contacted them and they sorted the issue straightaway. Was very impressed by their service to customers.
3 October 2024
The website is easy to navigate through…
The website is easy to navigate through and the customer support is extremely helpful. My meat and other stuff came packaged nicely with the meat being fresh and I had a great dinner thanks to them
10 September 2024
Unprompted review
The meat ordered wasn't to standard as…
The meat ordered wasn't to standard as the wings ordered wasn't clean, had it to feed it to the dog, no point returning bad experience this time.
30 August 2024
Reply from Onlinemeatshop
Dear Customer,
We sincerely apologize for your recent experience.
Please let us know whenever anything like this occurs, as we have a dedicated team for after-sales support. We understand that sometimes wings may arrive with feathers left from the farm, and while we strive to deliver the best quality every time, we acknowledge that this did not meet your expectations.
As a business focused on customer satisfaction, we want to ensure that you always feel valued and receive your money's worth when shopping with us.
Kindly contact us at Info@onlinemeatshop.com, and we will work to make this right for you with your next order.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
Best regards,
Hussain
OnlineMeatShop.com
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