Online Opticians UK Reviews 3,994

The website was clear and easy to use. I used this company to replace a pair of spectacles originally purchased from them several years ago and which were still in good condition. The reglazed spectacles were returned in just over a week. All in all this was a very good service.

I sent my sunglasses off for reglazing and an MOT. They came back bent and unwearable. No response after multiple message. AVOID AVOID AVOID.

very fast and excellent service, my own frame was reglazed within 7 days after posting them

Good quality
Good price
Good delivery
What more can you ask for?

Excellent service, good communication. Checked the prescription choice and I had made an error and so it was great they spotted it.

I had accidentally sat on my glasses and broke them. Having ordered from you before I just needed replacement frames as lens was still intact. They were easy to pop in, came very quickly and very reasonably priced. Very happy and have recommended to a friend

Still no glasses, still no email after numerous emails requesting update and refund. Strongly advise not to order from this website. Over 6 months for a pair of Safety glasses.

7 August 2025 - I placed an online order for £164.94.
12 August - they contacted me by email asking for a copy of my prescription, which I sent the same day.
29 August - Silence for 3 weeks. I emailed them asking for an update, reminding them that their website indicates that glasses would be dispatched within 3 to 5 working days and more complex prescriptions taking up to 14 days.
29 August - they emailed to explain that the clock started ticking on 14 August and not 7 August, followed by further silence.
9 September (i.e. 5 weeks after the initial order) - I emailed them requesting that my order is cancelled and requested a refund.
10 September - they emailed confirming the cancelled order and the processing of the refund.
19 September - I emailed them chasing my refund. No reply.
23 September - I emailed them chasing my refund. No reply.
25 September - I emailed them chasing my refund. No reply.
29 September - I emailed them chasing my refund. No reply.
29 September - Dispute raised via bank (PayPal)
9 October - No progress and I have not received my refund i.e. 2 months after initial order.

According to the company's website glasses would be dispatched within 3 to 5 working days and more complex prescriptions taking up to 14 days. There's nothing accurate about that.

Shocking customer service, worse customer experience, very poor communications and of course no performance whatsoever. They took my money and failed to return it. That is not only dishonest but it is stealing.

Doesn't this put you off online transactions. The time and the effort you have to put in to either receive the item or obtain a refund.

I'm out-of-pocket £164.94. My conclusion is that this company is a sham and a scam. Beware!

Very good quality product; clarification on the prescription needed but no problem

I was sceptical after reading some of the reviews online. However my experience has been extremely positive.
Simple and clear to add prescriptions and order.
I emailed shortly after ordering to check delivery times etc and received a response the same day.
The glasses turned up 7 days after ordering. Absolutely spot on.

Had to chase delivery, actual product was quite flimsy based on the cost.

Excellent service and great glasses

The exact style that I wanted at an excellent price compared to the High Street. I am ordering a second pair to use as sunglasses. Communication fast and positive. Recommended to friends and family.

Hoya Balansis Varifocal Lenses fitted to my own frames. I am well-pleased with the result - an excellent choice of lenses (recommended by Online Opticians UK), a perfect job was made of fitting the lenses to the frames.

After initial telephone conversation, I received a pre paid envelope to send my glasses in for reglazing. Less than 2 weeks later I received my glasses with a quality lens installed to my prescription. I did chase them after 10 days but did not manage to get through. But when the glasses arrived this morning by Royal mail; I was very happy with the service and quality... hence 4 stars not 5

UTTER SCAM! They returned the glasses claiming they were unusable. Months later I'm still waiting for the refund. Emails are ignored. Phone calls are ignored. Considering legal action. AVOID!

Received my reglazed glasses they we're varifocals distance is fine but can't read out of them, can't be bothered to send them back & wait yet again my prescription was submitted, will not be using this company again, better off going to an opticians paying more

I need to return my glasses for the 'no quibble refund' but there are no details on how to do this on the website, nobody ever replies to emails or answers the phone (I think they've blocked my number, since I did get an answer once, when I was chasing up the glasses before they arrived). I've been trying to contact them for three weeks. AVOID THIS COMPANY THEY ARE TERRIBLE.

Simple and straight forward. Excellent !

Excellent service and great glasses. I highly recommend the company.