Great people couldn’t do enough found them online ordered on Tuesday arrived Saturday was set up and running loving every minute of it
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent, highly recommended. We enquired about our spa back on Black Friday, purchased in December and have a buy now, pay 12 months deal which won’t start until after installation. Despite numerous... See more
Company replied
Had a warranty issue with a seven seater hot tub we purchased from Olnline Spas two years ago. Online Spas replaced it with a brand new identical tub. They also fitted a new insulated cover and r... See more
Company replied
Really chuffed with my overall experience with Online spas! We have just got our Maldives hot tub delivered today! Miles and his colleague were absolutely terrific delivering and setting everything up... See more
Company replied
Company details
Written by the company
Looking to buy a hot tub? Online Spas are one of the UKs favourite online Hot Tub company with over 1300 5 star reviews. With a huge selection of in stock Hot Tubs, you are guaranteed to find the perfect spa for you and your home. Our Hot Tubs are of the highest quality, with American parts to give the best possible performance and energy efficiency. The quality of our Hot Tubs is globally recognised, with our tubs installed at a number of high-end hotels and resorts including Westin Hotels & Resorts, Avari Dubai and Intercontinental Hotels & Resorts. From Hot Tubs with Loungers, Bluetooth Audio, LED Moodlighting and more amazing features through to the latest Swim Spas and accessories, we have everything here all under one roof. Online Spas deliver and install our range of spas all over the UK, however, our showroom us based here in Featherstone, Yorkshire. If you would to pay us a visit to view our range of spas in person before you buy please get in touch or just pop down, we love to meet our customers and help them find the perfect spa for their home.
Contact info
Unit 2a, Ardane Park, Phoenix Avenue, WF7 6EP, Featherstone , United Kingdom
- 0333 366 1229
- info@onlinespas.co.uk
- onlinespas.co.uk
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and excellent delivery on…
Good service and excellent delivery on time and lads where really good seating up the spar and explaining all the functions and how to do the maintenance
11 May 2023
Reply from Online Spas
Hi Jeffrey,
Fab to hear from you, we're always so happy to see our happy customers, we're glad our team could do a good job for you. Happy Spa-ing!
Thank you for choosing Online Spas.
AMAZING!!!!
Amazing service electrics done, delivered,and set up within 24 hours the lads went above and beyond moving the tub through 2 other gardens to get to mine 🙈 nothing too much trouble thank you so much I can't wait to get in 💦
11 May 2023
Unprompted review
Reply from Online Spas
Hi Zoey,
Wow, what a fantastic review of our service and spa, we always feel happy when our customers are happy! Happy Spa-ing!
Thank you for choosing Online Spas.
We recently brought a hot tub from…
We recently brought a hot tub from online spas and they were brilliant from start to finish good well recommend anybody using an excellent service.
2 May 2023
Unprompted review
Reply from Online Spas
Hi Emma,
Thank you for your review, we're always happy when our wonderful customers are happy and we're so grateful for your feedback.
Thank you for choosing Online Spas.
Can’t fault the company delivery on…
Can’t fault the company delivery on time no fuss with installation and the after sales brilliant
19 April 2023
Unprompted review
Reply from Online Spas
Good morning,
Wow, thank you for the 5 star review, we're always happy to see our customers happy! Happy Spa-ing!
Thank you for choosing Online Spas.
From the initial contact I was made to…
From the initial contact I was made to feel important. Ease to say as I was buying a tub from them but it was different. Talked me through all options even when my wife changed the tub before it was delivered was not a problem. The two lads that came with it fitted it with extreme care .talked us through how it all worked and what chemicals to put in .can not thank them enough.
12 April 2023
Reply from Online Spas
Hi john,
Thank you so much for your amazing review! We're happy to see we gave you a 5 star service and product! If you need anything else, let us know. Happy Spa-Ing.
Thank you for choosing Online Spas.
The men who installed the hot tub were…
The men who installed the hot tub were very polite professional and made me aware off all operations made things simple I would and have recommended online spa to my friends thank you carl oates and just to add from the first call to the sales team and the last call all staff are all polite and professional
29 March 2023
Unprompted review
Reply from Online Spas
Good afternoon,
Thank you so much for your fabulous review, we love to hear from our customers and see how well everythings gone! Now the suns coming out we hope you can get plenty of use out of your spa!
Thank you for choose Online Spas.
Waited far too long
23 March 2023
Reply from Online Spas
Hi Andrew,
I'm sorry about the wait for one of the products you ordered from our website, when we got your order we were facing a delay with our suppliers on one of the products, this is a rare occurrence of which we had no control over and therefore were unable to complete your order straight away. We did warn all customers awaiting the product, including yourself via email and sent the other products out that we had. As soon as the item came from our supplier we sent it straight out to you. Usually we have much quicker timing on these things but unfortunately on this occasion we faced issues we couldn't control.
We can see your order is now completed and everything received and we did keep you updated. If there is anything else we can help you with, please get in touch.
We would definitely recommend online…
We would definitely recommend online spa's from the 1st phone call with mikey asking for advice on the best tub for our garden to visiting the showroom the next day nick was very professional and answered all our questions we had the tub delivered a week later. Miles and his mate (sorry forgot your name) were very professional and the instalation went very well Miles explained about the chemicals when all was finished all the rubbish was collected and they took it with them. nick rung later to ask uf everything went well
Thank online spa team 😊😊😊
24 March 2023
Unprompted review
Reply from Online Spas
Hi Mary,
Wow! What a fantastic review, we always appreciate our customers feedback and hearing such wonderful things from you about our team and our spa. Happy Spa-ing!
Thank you for choosing Online Spas.
Great service and aftercare also
Great service and aftercare also. Smooth order, install and love our new tub. Thanks guys
25 March 2023
Unprompted review
Reply from Online Spas
Hi John,
Fab to hear from you! I'm happy to see you're enjoying your spa and everything has gone well. Happy Spa-ing!
Thank you for choosing Online Spas.
Brilliant quick and easy fast delivery
7 February 2023
Reply from Online Spas
Hi Rachel,
Thank you so much for you're fantastic review! Happy Spa-ing!
Thank you for choosing Online Spas.
We always wanted a hot tub and finally…
We always wanted a hot tub and finally got one, great sales service, I’m very funny with buying off line and wanted to see the hot tub so I see what I was buying so they opened on a Sunday for me and delivered/fitted within a week.
23 February 2023
Unprompted review
Reply from Online Spas
Hi Phil,
Thank you for your feedback, we're always happy when a customer is happy. We do have a showroom for people who want to see what we have to offer in person, but at the heart of our company we stay online so we can keep prices low and make the process as swift as possible so our customers can have their spas quickly. We understand this might not be the case for everyone, but we always want to make sure the buying process is as easy and no-pressure for everyone.
Thank you for choosing Online Spas.
Absolutely amazing from start to finish…
Absolutely amazing from start to finish very friendly and helpful kept in contact with me at all times. Even after a year of getting my tub I still get calls just to check in and make sure everything is ok. The set up team were also very professional showed us how we use the tub was set up very well other than they forgot to bring the filter which was obviously not a problem they sent it to me so all good I would highly recommend this company.
17 May 2022
Unprompted review
Reply from Online Spas
Thank you for your review! We're always happy to see our customer happy!
Thank you for choosing Online Spas.
finally…I did it
I've wanted a tub for years and finally did it.
I'm very happy.
The lads who delivered it were great. They explained everything thoroughly and didn't mind me asking questions.
I love the tub and wouldn't be without it
21 September 2022
Unprompted review
Reply from Online Spas
Good afternoon,
Thank you for your fab 5* review! We love to hear our customers experiences and we're pleased we delivered the top service we always aim to provide for all our customers!
Thank you for choosing Online Spas.
Great communication
Made it so easy to order, fast delivery and help choising best deal, well happy with product....
9 January 2023
Unprompted review
Reply from Online Spas
Good afternoon,
Thank you so much for your fantastic review! We always aim to provide the best for our customers at Online Spas! We're happy you're happy with your spa!
Thank you for choosing Online Spas.
Hot tub is great exactly what I wanted…
Hot tub is great exactly what I wanted and purchased through the Christmas deals so got a few extras however still waiting on one item of the offer equipment and but I’m sure that’s just been delayed due to the time of year and the postal strikes delayed delivery due to vehicle breakdown
22 December 2022
Unprompted review
Reply from Online Spas
Hi Mike,
Thank you for your review! If you need anything else from us please get in touch.
Thank you for choosing Online Spas.
Love my hot tub!!!!
18 November 2022
Unprompted review
Reply from Online Spas
We're so pleased you love your hot tub, Mal! If you need anything from us, please get in touch and we'll be happy to help.
Thank you for choosing Online Spas.
Fantastic service from online spas
I got the amazing Maldives spa from online spas. The delivery was great and easy, all I had to do was make sure the gate was wide enough and the electrics were right type and they took care of everything else.
13 July 2022
Unprompted review
Reply from Online Spas
Hi Jess,
Thank you so much for your fantastic review! We're pleased we could make a happy customer!
Thank you for choosing Online Spas.
Accessories
I’ve ordered top up chemicals and other accessories a few times now and the service is always quick and efficient.
14 October 2022
Reply from Online Spas
Hi Sharon,
Thank you for your review on our accessories, I'll pass your wonderful comments onto our team!
Thank you for choosing Online Spas.
Been waiting for our faulty seven…
Had a warranty issue with a seven seater hot tub we purchased from Olnline Spas two years ago.
Online Spas replaced it with a brand new identical tub.
They also fitted a new insulated cover and replaced the step.
They even paid for the crane lift into the property.
There installation guys were fantastic can’t fault there Customerservice.
Fair play to Online Spas for going the extra mile on the warranty issue 👌🏽You
9 October 2022
Unprompted review
Reply from Online Spas
Hi John,
We're so pleased everything got sorted for you and you're happy with your spa!
Thank you for choosing Online Spas.
no complaints the team done a good job…
no complaints the team done a good job and i am happy with the outcome
20 September 2022
Reply from Online Spas
Hi Bryan,
Thank you for your lovely review, we're always pleased to see a happy customer!
Thank you for choosing Online Spas.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.