Great people couldn’t do enough found them online ordered on Tuesday arrived Saturday was set up and running loving every minute of it
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See what reviewers are saying
Excellent, highly recommended. We enquired about our spa back on Black Friday, purchased in December and have a buy now, pay 12 months deal which won’t start until after installation. Despite numerous... See more
Company replied
Had a warranty issue with a seven seater hot tub we purchased from Olnline Spas two years ago. Online Spas replaced it with a brand new identical tub. They also fitted a new insulated cover and r... See more
Company replied
Really chuffed with my overall experience with Online spas! We have just got our Maldives hot tub delivered today! Miles and his colleague were absolutely terrific delivering and setting everything up... See more
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Company details
Written by the company
Looking to buy a hot tub? Online Spas are one of the UKs favourite online Hot Tub company with over 1300 5 star reviews. With a huge selection of in stock Hot Tubs, you are guaranteed to find the perfect spa for you and your home. Our Hot Tubs are of the highest quality, with American parts to give the best possible performance and energy efficiency. The quality of our Hot Tubs is globally recognised, with our tubs installed at a number of high-end hotels and resorts including Westin Hotels & Resorts, Avari Dubai and Intercontinental Hotels & Resorts. From Hot Tubs with Loungers, Bluetooth Audio, LED Moodlighting and more amazing features through to the latest Swim Spas and accessories, we have everything here all under one roof. Online Spas deliver and install our range of spas all over the UK, however, our showroom us based here in Featherstone, Yorkshire. If you would to pay us a visit to view our range of spas in person before you buy please get in touch or just pop down, we love to meet our customers and help them find the perfect spa for their home.
Contact info
Unit 2a, Ardane Park, Phoenix Avenue, WF7 6EP, Featherstone , United Kingdom
- 0333 366 1229
- info@onlinespas.co.uk
- onlinespas.co.uk
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent purchase
Excellent purchase, delivery and installation team were excellent. We were shown how to use and maintain the Hot Tub . It’s been a pleasure using on the cold winder days , we definitely recommend using Online Spas for you hot tub purchase . Wonderful customer service .
24 March 2022
Unprompted review
Reply from Online Spas
Hi Irma
Thank you so much for such a lovely review. Our team love to hear feedback from our customers! We're glad you're enjoying your spa and happy with our service. If you need anything, please get in touch.
Thank you for choosing Online Spas.
Superb from start to finish
Superb from start to finish, easy to deal with. The installation team were excellent.
22 March 2022
Reply from Online Spas
Hi there
Thank you so much for your review, we love to hear from our customers and their experiences. We're pleased to hear you're happy and satisfied with our team.
Thank you for choosing Online Spas.
Very good experience with this company
Very good experience with this company, helpful and friendly staff
22 March 2022
Unprompted review
Reply from Online Spas
Hi Emma
Thank you so much for your wonderful review, we always appreciate our customers feedback and we're glad to hear our team have managed to make sure you're fully happy and satisfied.
Thank you for choosing Online Spas.
Delighted with our hot tub
Delighted with our hot tub. We worried about investing so much money online but we could not be happier with out purchase.
21 March 2022
Unprompted review
Reply from Online Spas
Hi Brian
Thank you for leaving us your fabulous feedback, we always love to hear from a happy customer! We're pleased we were able to give you the service and experience we expect for our customers.
Thank you for choosing Online Spas.
Amazing
Honestly, after speaking to many companies, online spas made everything really easy! The delivery in particular, the guys who delivered and installed the hot tub need massive respect as it was a hard one to get it into our garden! Not once where they negative or made me aware how hard it was!! I knew it would be tricky as many companies said I’d need to hire a truck with a crane on to take it over the wall. The 2 guys did it by hand with a bit of wood! I was sceptical when first ordering, as it just seemed to easy!
Seriously, if you buy from these, you won’t regret it! Filter was broken but had 2 more delivered a day later. Can’t fault the whole process! Thanks all involved, my husband was very happy!
C Sawyers
19 March 2022
Reply from Online Spas
Hi Carly
Thank you so much for leaving such a wonderful reviews, at Online Spas our whole team loves to see our customers are so happy about their spas.
Our customers are so important to us and our team always try to go the extra mile to make sure everything goes well for you.
If you ever need us, please give us a call.
Thank you for choosing Online Spas.
On line spa really do go the extra mile…
On line spa really do go the extra mile and the engineers are brilliant
18 March 2022
Reply from Online Spas
Hi Barry
Thank you for your review, we're so pleased you're satisfied with our team service, we always try to do as much as we can for our customers and make sure they're happy!
Thank you for choosing Online Spas.
Following on from last review
Following on from last review. Was promised a engineer visit today to get the hot tub back up and running..... guess what no engineer showed up. No contact from company sent numerous messages and called numerous times. Not one reply. Update .... reply from engineers they cannot make it. Very late at night. Had to take time off work. This is not good. Will see what the morning brings with the phone call from the main office.
Update from last review, after months of chasing, Miles the engineer came and got our tub back up and running. He is very knowledgeable and knows what he is doing. Very grateful miles. Seems to be communication issues with the office but we got their in the end. Rechanged back to a 5 start review as the tub is great. Hopefully no further issues.
17 March 2022
Unprompted review
Reply from Online Spas
Hi Peter
While I'm pleased to see your spa is back up and running, I would again like to apologise for the issues leading up to this. We have been looking into where things have gone wrong and we will doll we can to make changes so this doesn't go on in the future.
Out whole team want the best for our customers and it disappoints us when things don't go well. If you have any feedback on where you think things could have been improved, you're welcome to drop us an email.
If you need us at any point in the future, please give us a call and we'll be more than happy to help.
Online Spas.
Reply from Online Spas
Hi Lee
Thank you for your lovely feedback, we always love to hear from our customers and how they got on with our team. If you ever need anything, please do get in touch.
Thank you for choosing Online Spas.
Brilliant from order to installation
Brilliant from order to installation. Also had several follow up calls to make sure everything was ok.
16 March 2022
Unprompted review
Reply from Online Spas
Hi Chris
Thank you for your wonderful review, we love hearing back from our customers and their experiences. Heres to many years with your spa and your happy memories to be made.
Thank you for choosing Online Spas.
Had no problems so far all issue solved…
Had no problems so far all issue solved to my satisfaction From my experience I would recommend to my friends.I trust that I the future the good service will continue as it has started
14 March 2022
Unprompted review
Reply from Online Spas
Hi Linda
Thank you for leaving us your feedback, we appreciate our customers letting us know their experience with our team. We're glad all issues are resolved and you're able to enjoy your spa! If you ever need us, we're always happy to help!
Thank you for choosing Online Spas.
Reply from Online Spas
Good afternoon
Thank you so much for a wonderful review, we're always so pleased to see when our customers are happy! If you need us in the future, please do get in touch.
Thank you for choosing Online Spas.
Great service and friendly and easy…
Great service and friendly and easy experience when speaking with Ash on the phone. Ash also phoned after installation to make sure I was happy with my Spa. Received a follow up call a few days later from Annie, to make sure I was enjoying my spa.
Highly recommended.
12 March 2022
Reply from Online Spas
Hi Keith
Thank you for such a wonderful review. We appreciate our customers leaving us their feedback and we're so pleased your experience is a great one. We're always here if ever you need us!
Thank you for choosing Online Spas.
Highly recommend 5* always happy to…
Highly recommend 5* always happy to help the fitters were really helpful
10 March 2022
Reply from Online Spas
Hi Debbie
Thank you for your review, so glad you're happy and loving your hot tub. If you ever need us, please do get in touch.
Thank you for choosing Online Spas.
I enquired about a hot tub and received…
I enquired about a hot tub and received excellent customer service and a great deal. My purchase arrived within the specified timeframe that I was given. Out hot tub was perfect and the installers were very helpful setting it up and answered all questions that we had. Would definitely recommend them.
9 March 2022
Unprompted review
Reply from Online Spas
Hi Matthew
Thank you for your fantastic review, we're so pleased you're happy and can recommend us. Please always get in touch if you need us.
Thank you for choosing Online Spas.
We recently had our Roma hot tub…
We recently had our Roma hot tub delivered totally amazing service from the first contact. The company was excellent on guidance on which hot tub to choose to our family needs. The company kept us well updated on delivery and was delivery was quick and very professional with easy straightforward guidance for care of my hot tub totally amazing wish I had purchased a lot sooner.
Thanks online Spas for helping our family
Making memories
4 March 2022
Unprompted review
Reply from Online Spas
Hi Trudie
Thank you so much for your feedback, we absolutely love hearing back from our customers and we're always so pleased to see you've had such a fantastic experience. I'm so glad you're able to make amazing memories with your family in your new hot tub.
If you ever need us for anything, please do give us a call and we'll be happy to help.
Thank you for choosing Online Spas.
Had a Cuba Spa installed today by Chris…
Had a Cuba Spa installed today by Chris and Brian, very friendly and helpful and thorough,Online Spas are highly recommended, can't wait for it to get up to temperature to have our first dip.
Well done Online Spa's.
3 March 2022
Reply from Online Spas
Hi Sonia
Thank you for your amazing review, so great to see you've had such a wonderful experience! We're excited to hear how much you're going to enjoy your hot tub.
Thank you for choosing Online Spas.
Highly recommended
From start to finish a great experience, installation was seemless and would highly recommended, our original purchase was faulty when they tested before dispatch and gave us a free upgrade, nothing is too much trouble.
3 March 2022
Reply from Online Spas
Hi Nicky
Thank you for such a fabulous review, I'm so pleased to see you've had a great experience with us and that you're happy with our service. We're here if you need us for anything.
Thank you for choosing Online Spas.
Great company
Absolutely hassle free service. We placed an order on Wednesday, it was delivered and installed by Saturday. Outstanding . Highly recommend. And we are over the moon with our tub.
3 March 2022
Reply from Online Spas
Hi Gary
Thank you so much for your wonderful review, we're pleased you're happy with our service and your hot tub, we love hearing from our customers and knowing they have had such a good experience. If you ever need anything from us, please do get in touch and we'll be happy to help.
Thanks for choosing Online Spas.
Great all round experience from booking…
Great all round experience from booking the hot tub to having it delivered and installed.
2 March 2022
Unprompted review
Reply from Online Spas
Hi Mark
Thank you so much for your fantastic review, we love hearing from our customers and their experiences, I'm so pleased it's gone well! Please get in touch if you ever need us.
Thank you for choosing Online Spas.
We ordered the California hot tub
We ordered the California hot tub
Delivery was very fast
All set up and explained to us
They was very professional
Always on hand to answer any questions we may have
Over the moon with our hot tub would
Recommend to anyone
28 February 2022
Unprompted review
Reply from Online Spas
Hi Grace
Thank you so much for such wonderful feedback, we value our customers and their experiences so we always love when you reach out and let us know how things have gone. I'm pleased to see you are satisfied with the service our team provided and especially glad to see you're happy with your hot tub. Thank you for recommending us! Please get in touch if ever you need us!
Thank you for choosing Online Spas.
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