Online Turf Reviews 

2,239
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the turf, noting it often arrives in excellent condition and establishes well, leading to beautiful, lush lawns. The ordering process is frequently described as easy and straightforward, with many appreciating the helpful advice and clear communication provided. Reviewers also highlight the excellent delivery service, often mentioning prompt arrivals and very helpful drivers. However, some customers noted issues with delivery, including delays, missed scheduled times, and poor communication regarding updates. A few other people also felt that the turf quality was inconsistent, with some rolls arriving in poor condition, scorched, or containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising timely arrivals and helpful... See more

Product

Clients share positive opinions on product quality, with many reviewers praising the turf as fresh,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the turf as excellent,... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Online Turf enough... as a complete novice to gardening I found their website and info very easy to navigate and understand. The order and delivery was seemless and delivery driver was... See more

Rated 5 out of 5 stars

Could not fault anything about the service, Delivery was made on time when they said, driver was brilliant unloaded were l wanted it. Online turf is top Quality product my lawn looks great even thoug... See more

Rated 5 out of 5 stars

I had 16sq meters of Rye Gold turf delivered 22nd July from Online Turf. It was freshly cut perfect quality turf. Ordering was easy on line, kept informed regarding delivery and received it on palle... See more

Rated 5 out of 5 stars

Online Turf were outstanding from going online to browse and order to getting the quality turf delivered. The ordering process was simple to navigate and the additional advice online helped me. The... See more


Company details

  1. Turf and Soil Supplier
  2. Garden centre

Written by the company

Online Turf grow beautiful lawn turf, cut freshly to order and delivered next day. Order turf online today and choose from our great lawn range.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,239)

350 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 90 square metres of turf after…

Ordered 90 square metres of turf after giving them measurements ended up been 6 rolls short (min order 10 rolls) 6 rolls we liad died in 5 days watered everyday as well emails sent with pictures told was laid to late top soil was no good an cuts where to small but yet rest of turf growing fine took our money now not interested

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend this product and company

From the point of ordering and the very user friendly system that helps work out what you need, to efficient delivery, and a product that has laid well and looks amazing this company is well worth excellent reviews for what they provide. Competitively priced I would thoroughly recommend them.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, supplying the best quality turf. From the friendly,helpful and informative ordering to the friendly, helpful delivery driver and the going the extra mile for aftercare service,a d communication, I could not ask for more!!!
The turf was newly dug and arrived fresh, beautifully rich green and damp. It puts the rest of my garden to shame!
Previously I have turf bought from a garden centre and it did not compare to the quality and condition.
I highly recommend this company and will 100% buy from them again.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I needed turf for my front garden

I needed turf for my front garden. Being a novice and with the high number of suppliers, it becomes a gamble when selecting the right one. I did some research and finally took a gamble and selected Online Turf.
Fortunately for me, I made the right decision.
We agreed the type and quality of the turf, due to personal commitments, selected a delivery for after 1pm, with the turf being laid the following day. The turf arrived at 1pm. Being a hot day, the delivery driver had already selected the perfect spot unde my canopy and in the shade. Exactly where I would have chosen. Excellent service. The following day when the turf was to be laid was also a hot day. Being aware that it is recommended that the turf should be laid on the day of delivery, there was some trepidation as to it's condition no need to worry. The turf was in perfect condition
Still wet, lush green extremely well cut with the edges and soil perfectly formed making it easy to lay.
After a week and plenty of watering it is growing well and hopefully, ready to top trim in a couple of weeks. Very happy.
My gamble paid off and I made the right choice with Online Turf

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Delivered the next day before 11am. Quality of the turf was excellent with no issues. Aftercare advice has been great.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered on Sunday for delivery on…

Ordered on Sunday for delivery on Wednesday (Monday Bank Holiday), no issues, great communications and tracking for delivery. Came when it said it would and arrived in excellent condition. Rolls were solid, consistent and easily handled, easy to lay, and not a weed in sight. Very pleased with whole experience

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order with plenty of…

Easy to order with plenty of information available on the website as to laying the turf as well as calculating how much you require. Very pleased with the delivery, the driver was helpful and friendly, the turf was delivered on a pallet and was wrapped. Nice touch that I will be emailed when the time is right to do the 1st mow. Extremely pleased with the quality of the turf."

1 May 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience, the whole process, the ordering, the delivery, the quality of the product and the after sales service including timely emails as to how to look after the turf are all fantastic. Impressed!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

We chose the Rye grass and it was…

We chose the Rye grass and it was delivered in great condition. It was laid the next day and went down a treat. It’s been just over two weeks and had its first cut which just took the top off. It’s taken very well and already looks like a well established lawn with all the lines gone and a lush thick green covering.
I can’t recommend this company and their products enough.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The delivery came promptly and the driver was really helpful. The turf was laid the same day and 4 weeks later it looks superb. The aftersales emails were great with advice for first cutting etc. I would highly recommend, worth every penny!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic staff

Fantastic staff, very polite and helpful. Delivery was amazing and product..... outstanding. Ive never laid turf before so their help section with hints and tips was super helpful. Highly recommend. Thanks guys.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy to find, easy to order and the grass is already growing. All good.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service

Easy online ordering service. Very helpful staff when I phoned about a delivery question. Delivered promptly on bank holiday weekend. Product very good quality and turf looking great just one week after laying it

2 May 2026
Unprompted review
Rated 5 out of 5 stars

High quality turf at a very competitive price

Excellent quality turf, which has been down for just over three weeks and has now had its first cut. Looks superb, really thick and green.
They followed up the delivery with tips on laying the turf and also contacted me when it was time for the first mow. Excellent customer care.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

No complaint from me really

No complaint from me really. Turf arrived a few hours after the delivery estimate but still within the paid for time slot. The quality was fine other than the most minor niggles which I was expecting anyway.

If I had another project to do I'd use this company again, and it would be hard to imagine how they could have done much better than they did.

Some minor bits of plastic contamination (broken plastic plant pots, probably only noticed 3 small pieces in 30 rolls) but nothing too bad at all.

28 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look