Onlybeauteous Reviews 

41
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

SCAM I ordered a pair of earings which I never received. I got in contact with their customer service email and I never got a response. No updates on shipping or status of the order. I have opened a... See more

Company replied

Rated 5 out of 5 stars

ABSOLUTELY AMAZING COMPANY!! Got my mum a bracelet with my Nanny who passed away 7 years ago. I was very nervous due to picture being big and blurry. OnlyBeautous was able to minimise this picture and... See more

Rated 4 out of 5 stars

Overall, my item was perfect it was right for the money, my mum will love it for christmas. The only thing was it took around 3 weeks to come and originally I did feel like it was a scam. When I final... See more

Rated 5 out of 5 stars

I had full communication with the company I had no struggle believing it would turn up. When I emailed them about delivery they informed me of there policy and helped me out. I’m giving it to my mum f... See more

Company details

  1. Costume Jewellery Shop

Written by the company

We mainly sell customisable jewellery but we are planning to expand


Contact info

3.9

Great

TrustScore 4 out of 5

41 reviews

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No recent history of asking for reviews

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3.9

All reviews

(41)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing product

At first from the reviews i was scared the product wouldn’t come but they let me keep track of my order and updated me when anything new happened . They were really nice when i messaged them and the necklace i brought is amazing and i would definitely recommend. The quality is very good and not cheap. You certainly pay for what you get.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Ordered one for my girlfriend

Ordered one for my girlfriend. She like it . BY THE WAY it took around 2 and half weeks to get here. Beside the delivery time everything is fine. i Will buy another one for Christmas

7 September 2022
Unprompted review
Rated 1 out of 5 stars

Do not purchase anything from this webshop! Totally unreliable!

Do not purchase anything from this webshop, as it is absolutely not reliable. Our son ordered a present for Mother’s Day after numerous adverts on TikTok. The package has never been delivered. We are already busy for months to get a refund. Phone number is not reachable. Further research showed very shady construction. Webshop owned by company registered in UK, owner Romanian, products shipped from China, German bank account, returns to be shipped to Romania, company uses 4 different email addresses, (including gmail & yahoo ones), policies on website clearly copied and not even completed.

Update in response to reply seller: for months we have tried to solve our complaint in an amicably way. Only after we informed this company that we have filed our complaint with the European Consumers Centres Network and we shared our experiences here, my son has finally received a refund. Contrary to what the seller claims our son has never received the present he ordered for Mother’s Day.

5 September 2022
Unprompted review
Onlybeauteous logo

Reply from Onlybeauteous

You got your order as tracking number it say delivered, and after complaining few times I gave you a full refund, what you need more another free product ?

Rated 1 out of 5 stars

Ordered my girlfriend a necklace from your business

Ordered my girlfriend a necklace from here on the 21st of March I read the term that it would take about 20 day or a little longer due to high order buts its the 12th of May now ive been tryning to call the office since yesterday to request a refund but no one seem to be bothered to answer smh.

12 May 2022
Unprompted review
Rated 1 out of 5 stars

Made an order for my girlfriends…

Made an order for my girlfriends birthday in February, its now the 21/4 and still no necklace, wont issue a refund or give me any updates as to where my package is! Told me to speak to royal mail and they said they’ve not even got a parcel with the same tracking number. Utter scam artists

21 April 2022
Unprompted review
Onlybeauteous logo

Reply from Onlybeauteous

Maybe was lose in transit. Please contact us on our store chat. We have 24/24 customer support. Usually orders take up to 20 days to be delivered but in your case I am sure is something wrong. Tell us your order number so we can investigate and if is possible we offfer full refund. Sorry for the inconvenience

Rated 1 out of 5 stars

Absolute jokers

Absolute jokers. Do not ever give them a penny of your money. My daughter picked a necklace for mothers from an advert on tik tok I ordered it 6 weeks before Mother’s Day. Two weeks after ordered it I was told it wouldn’t be here in time because they had too many orders to get through. I asked for a refund and they said they had issued my refund but no money ever went in my account. I left it at that thinking they would send the necklace because I hadn’t received my refund. Took me a whole 3 after Mother’s Day to get my money back.

15 April 2022
Unprompted review
Onlybeauteous logo

Reply from Onlybeauteous

Hi dear. I don’t understand why are you angry? We deliver custom hand made products in 20 days but when we have too manny orders because we are a small team it take a little bit longer. And as you say you already got your money back. What is the issue if you got your money back? You want a product for free to be happy?

Rated 5 out of 5 stars

Fantastico

wow! it's a fantastic product! I love it!! I would highly recommend it to my friends and family.
really good. <3

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Product!!

I'm so happy I received this product!! When I got the package from the mail I couldn't wait to open it. It works great and Im super excited to buy more from this company in the future :)

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Just WOW

Just WOW! I have been waiting for it about 2 weeks, but it’s worthing! I love it! High quality ❤️

5 April 2022
Unprompted review
Rated 1 out of 5 stars

Don't buy from these guys

Don't buy from these guys. Products don't arrive, and they give you no information on time frames. Buy from somewhere else

31 March 2022
Unprompted review
Onlybeauteous logo

Reply from Onlybeauteous

How can you say that? Please let me know your order number why are you saying you haven’t receive it ? We are sending all our orders !

Rated 1 out of 5 stars

They don’t deserve one star

They don’t deserve one star. Mother’s Day ruined by this flashy website that doesn’t deliver for weeks if it ever turns up. Avoid and use ANY alternative.

28 March 2022
Unprompted review
Onlybeauteous logo

Reply from Onlybeauteous

We specified that our delivery time is around 20 days ( business days) what is your problem? When you see we deliver in a specific time how you expect to get your order in the next 2-3 days? You think we work with magic?

Rated 1 out of 5 stars

My daughter ordered for mothers day

My daughter ordered for mothers day. No chance of that arriving.
Been mailing all week an no reply.
Avoid this company

25 March 2022
Unprompted review
Onlybeauteous logo

Reply from Onlybeauteous

Ho is that possible? Let me know your irder number so I can refund you if you haven’t get your order

Rated 1 out of 5 stars

Claims to be in uk

Claims to be in uk. But order took 45 days to come from China and then quality was poor

20 March 2022
Unprompted review
Onlybeauteous logo

Reply from Onlybeauteous

We are based in uk but our warehouse partner is from Shenzhen. And we specified in our delivery policy that it take 20 days to be delivered ( business days) . As for quality all our customers love it. You expect gold for 20£ ?

Rated 1 out of 5 stars

Nowhere on the website does it explain…

Nowhere on the website does it explain that it takes 10 days for them to make your order then a further 25 days for them to get the product out to you and in this time there is no update as to where your order is. The worst service I’ve ever had the trying to get hold if them is almost impossible!!!

8 March 2022
Unprompted review
Onlybeauteous logo

Reply from Onlybeauteous

We have specified in our shipping policy about shipping times. You just have to click on shipping policy page. Is that complicated for you?

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