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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as unreliable, with some encountering issues with payments, including billing discrepancies and difficulties canceling subscriptions. Customers frequently reported problems with customer service, finding it unhelpful and unresponsive, often receiving generic replies or being redirected to bots. Some people were dissatisfied with the service, mentioning that promised content was not delivered and expressing concerns about content moderation policies. Reviewers also expressed concerns about social media, noting issues regarding user safety and content moderation.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction. Many... See more

Service

Consumers express significant dissatisfaction with the service. Many report a lack of personal connection and... See more

Social media

Clients share negative opinions on social media, expressing significant dissatisfaction with the lack of... See more

Payment

Users describe negative interactions with payment, citing issues such as unexpected charges, hidden taxes,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This website is a very shady and nothing but huge overall scam. I joined the site to watch a content creator not one of their waste dumpsters and upon paying for the monthly I added the funds to the w... See more

Company replied

Rated 1 out of 5 stars

There is no quality control anymore. I'll just stick to good old cam sites like JLCams.com Nothing beats the pleasure and satisfaction that only real personal contact can give. OnlyFans used to be my... See more

Company replied

Rated 1 out of 5 stars

Its all an scam by crooked Russian owner. The 'creators' are not individuals but agencies run by centers in India. They take 3 seconds before trying to flog you something and they expect... See more

Company replied


Company details

  1. Adult entertainment club

Information provided by various external sources

OnlyFans is a social media service based in London, England.


Contact info

  • Great Portland Street 85, W1W 7LT, London, United Kingdom

  • onlyfans.com

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Account Deactivated in Error — Need Opportunity to Provide Identity Evidence

user id: ashleyperkins

My OnlyFans account was recently deactivated for “the person featured is not the account holder,” but I want to clarify publicly that every single photo and video posted on my page has always featured me and only me.

During a recent re-verification, my previous ID had expired, and some of my older content was heavily edited for glam/retouching purposes. I believe this combination caused an identity mismatch. I completed the new verification and OnlyFans already has my updated selfie and documentation.

I am fully prepared to provide anything needed to resolve this:

• my valid government ID
• my valid passport
• fresh real-time selfies
• unedited originals with the edited versions for comparison
• a notarized affidavit affirming my identity
• or even a live verification call

Working with OnlyFans is incredibly important to me, and I have never violated the Terms of Service. I have never used anyone else’s image—not once. All I am asking for is the opportunity to provide the evidence that proves this.

If the issue relates to editing, I am more than willing to adjust future content and properly label any AI-enhanced retouching going forward.

I sincerely hope OnlyFans will give me the chance to resolve this misunderstanding. I am ready and willing to comply with every guideline and provide all evidence required.

Thank you,
Ashley Perkins

*** Edited to add: Just received this email regarding my appeal. --- After careful consideration, due to its connection to your previous account which seriously or repeatedly breached our Terms of Service, the account is scheduled for deletion upon the last subscription expiration, and it is not possible to cancel the deletion process for your account.

Media content or text that features manipulated intimate images or otherwise unauthorized images is not verified is not allowed on OnlyFans. --- There is obviously some confusion. I have had 2 accounts prior to this one - a free one and a paid one both of which I canceled on my own with no violations at all, ever. I proved I was the rightful person in the photo in 2024 through video evidence. I have no violations on any account. Please provide me the opportunity to verify that these images are me. This is mistaken identity. I have been on OnlyFans in total for over 4 years with no violations.

EDITED to add: Dec 1 7PM Eastern

Account Deactivated Due to Identity Mismatch – Possible Confusion With Old Cosplay Application

My creator account was recently deactivated for “the person featured is not the account holder,” and I want to share one detail publicly that may help explain why the identity check may have been confused.

Back in February 2023, I briefly applied for a cosplay-style creator account under the name Tygerriess (spelling may be slightly off). It was never approved, never activated, and was just a fun idea at the time. The images I used were heavily stylized character edits, intentionally not resembling my real appearance. The concept was abandoned and the account was never used.

It is possible that this old, unapproved application is being associated with my current account and creating confusion during identity review — especially since my old ID was expired and some of my current photos are glam-edited.

To be very clear:
My OnlyFans creator account has always featured me and only me.
I have never used anyone else’s images.

In my deactivation appeal, I have already stated that I am prepared to provide:

• My valid government ID
• My valid passport
• A fresh real-time selfie
• Original unedited photos with the edited versions for comparison
• And OnlyFans already has my recent Onfido verification selfie

I am willing to complete live verification or even provide a notarized affidavit confirming my identity.

I have always followed the platform’s guidelines and value my relationship with OF.
I am simply requesting the chance to provide the evidence needed to clear up this misunderstanding and have my account reinstated.

Thank you,
Ashley Perkins

28 November 2025
Unprompted review
OnlyFans logo

Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. After reviewing your account, a decision has been taken to limit your account due to a violation of our Terms of Service. Your subscriptions have been disabled and the account is scheduled for deletion upon the last subscription expiration.

Rated 1 out of 5 stars

I create and account for onlyfans to buy content off my favorite creators

I create and account for onlyfans to buy off creator but then only couples of hours my account gets deactivated for unusual user or financial activity with its just my buy content with my own money

25 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 2 out of 5 stars

Unfortunately OnlyFans is not what it used to be when it has just been launched. Nowadays it is full of flaky creators who like to vanish into thin air after you pay them

It is a very rare exception when they really deliver what was agreed. I went to good old SexyJM.com
and it's still as good as it used to be. I'm glad they keep up the great work. The cam girls are really working hard and they go the extra mile to satisfy their clients and prompt them to come back (most of them do). I liked using OnlyFans a few years ago but since the quality has been deteriorating all the time I finally wised up, got sick and tired of being repeatedly ripped off and finally I hung up permanently.

26 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, John. We are sorry you decided to leave our platform. If there’s anything we can do to improve your experience, please let us know.

Rated 1 out of 5 stars

I had an issue with a creator who…

I had an issue with a creator who repeatedly sent paid content that was not new, even after I asked and was told it was.
I opened a support ticket with clear evidence, but my ticket was completely ignored and later closed without any response.
I opened another ticket and the same happened — no review, no answer, no help.

I feel unprotected as a customer, with no transparency and no support.
I’m requesting that OnlyFans properly review my case and address the creator’s misleading behavior, instead of ignoring my tickets.

14 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Jose Alfredo. We apologise for any inconvenience caused. Upon review, the second purchase features new pieces of content. Also, our analysis has concluded that the creator provided additional content. We have reviewed the content and can confirm that it adheres to our Acceptable Use Policy.

Rated 1 out of 5 stars

Unable to pay for subscriptions

Unable to pay for subscriptions. Although the system communicates the payment to my bank, and I authorise the payment, the payment isn't taken. This a continual problem with this site.

24 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Malcolm. We apologise for any inconvenience caused. Upon review, there are no limits or restrictions on your OnlyFans account. Please try re-adding your current card to the account and make sure that you enter the correct details. Also, please follow the recommendations provided by our support team.

Rated 1 out of 5 stars

They should better call themselves…

They should better call themselves OnlyScams!

Most of the vids I have unlocked don't even play correctly. Multiple times the same vid keeps buffering, even short trailers or previews of the vids don't play correctly...

Fix your site!!!

23 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Support Team not really that helpful…

Support Team not really that helpful when trying to get content from creators who blocked me for chasing up on the content I paid for

14 July 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Stole remaining account balance when i…

Stole remaining account balance when i closed account, would not recommend, there are way better platforms available.

19 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Robert. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Ignored Emails, Template Replies, and Zero Transparency – Shocking Experience

I’m writing this as a separate review because the response OnlyFans posted under my previous review didn’t address anything I actually said.

To be clear:
I’m not disputing the reason they gave me for closing my account.
I already know what they claimed.

What I am calling out publicly is this:

OnlyFans has completely ignored every email I’ve sent them.

They haven’t read my messages, haven’t acknowledged the screenshots or timeline I provided, and haven’t answered a single question I asked. Every reply I received was either automated or a one-line template that avoided the entire issue.

Their public Trustpilot reply is proof.

Instead of addressing my complaint, they posted the same generic sentence they send to everyone and just linked the Terms of Service — a 12,000-word document that explains nothing about my specific case. This shows that they either don’t read the reviews, or they deliberately avoid addressing real issues.

I asked for:
• a proper response to my emails
• clarification on the points I raised
• acknowledgement of the evidence I sent
• a real explanation instead of a copy/paste template
• basic transparency and respect for the messages I wrote

I received none of this.

This company refuses to engage with customers unless it’s convenient for them.

They ignore emails, avoid direct answers, and hide behind generic scripts. Their support system feels automated, dismissive, and completely disconnected from what customers actually write.

If they want to protect their public image, the least they could do is read the emails they’re replying to.
Nothing I asked was unreasonable — I simply wanted a proper human response.

When OnlyFans decides to actually address my messages instead of avoiding them, I’ll update this review. Until then, this reflects exactly how they treat people behind the scenes: ignored emails, automated replies, and zero transparency.

17 November 2025
Unprompted review
OnlyFans logo

Reply from OnlyFans

Thank you for your feedback, Charlie. Unfortunately, your account has been deactivated due to a violation of our Terms of Service. Please find more information here: https://onlyfans.com/terms.

Rated 1 out of 5 stars

tried to signed up today what a load…

tried to signed up today what a load off garbage it keeps asking for a tax id number but in the uk its national insurance ,ni so you can not complete the registration.

13 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Susan. We apologize for any inconvenience caused. Please follow the instructions provided by our support team.

Rated 1 out of 5 stars

Title: Misleading promotions and no refund after $300 custom scam.

I’ve had two terrible experiences with OnlyFans.

First, I subscribed to a creator’s “November VIP Sale – $5 for 30 days (75% off)” offer, but was charged $23.06 USD instead. The discount was never applied. When I contacted support and provided screenshots, I received no real help. They basically ignored it.

Then, I paid $300 USD for a custom video from a verified creator. She never sent anything — no video, no updates — and OnlyFans refused to refund me, saying they “cannot interfere between creators and fans.”

That’s outrageous for a platform that processes all the payments.
Once they get your money, there’s zero protection for customers. Creators can run fake promos or take payments without delivering anything, and OnlyFans does nothing about it.

Final rating: 0.00000001/10
This platform protects creators, not customers.
Honestly, it’s starting to feel less like OnlyFans and more like OnlyScams.

9 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Matthieu. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 5 out of 5 stars

website recommend

very good website I love to sit and goon to them there are a lot of good/delicious videos there on this website. website recommend😀👍

3 November 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. Should you need any assistance, please do not hesitate to contact our support team.

Rated 1 out of 5 stars

Liars and Fakes

Fake women.. either played by a manager or a character the girl plays. Especially @yumi_yumi_yumi She's a Ukrainian girl who will lie and say anything to get you to give her more and more

30 October 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Mike. We apologize for any inconvenience caused. We advise Content Creators to make accounts for personal use to upload their own content and interact with Fans directly through their OnlyFans accounts. If you have not received the promised content, please do not hesitate to contact our support team for further assistance.

Rated 1 out of 5 stars

Review Only Fans Chandler Knight @ xchandlerknight

Total Deception and Scam by only fans creator Chandler Knight. This OF creator is not genuine or authentic and uses an agency with paid chatters to impersonate her and deceive her fans. This is a pure scam and fraud and a common practice on this platform. Shame on Only Fans for allowing creators to hire agencies to deliberately trick and scam subscribers into thinking they are communicating with the actual creator/model.

As you can see from the Only Fans response below, they fully support deceptive practices. Avoid this creator and OF at all costs. Just a SCAM!!!!!

20 October 2025
Unprompted review
OnlyFans logo

Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. All creators are responsible for their accounts and choose the type of content they post and when they post content.
We are sorry to hear that the content you purchased didn't meet your expectations. We have reviewed the content and can confirm that it adheres to our Acceptable Use Policy.

Rated 1 out of 5 stars

OnlyPimps

In September 2024, OnlyFans changed its terms and conditions. Since then, more and more women have left the platform, leaving their pages in the hands of men who hire other men to chat for them without even notifying their fans, which means they have betrayed them in the worst possible way. Now all you get are soulless chats. All these chatters write in a similar way and have similar scripts, so every chat is the same. In addition, these men have increased the original prices that the girls set for their content by up to 10 times, so now it's a luxury. Furthermore, in many cases, these chatters are dedicated to deceiving, using false descriptions for the content. OnlyFans offers you a refund in these cases, yes, but it doesn't ban these accounts, so it basically allows them to continue scamming future customers. In short, OnlyFans has entered a downward spiral where the only thing that awaits it is to fall and continue falling into a deep pit. Stay away from that platform and look for other options.

22 October 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. Every Creator is the owner of their own content and must have access to their account at all times. We advise Content Creators to make accounts for personal use to upload their own content and interact with Fans directly through their OnlyFans accounts. Also, creators' accounts are reviewed to ensure their compliance with our Terms of Service and Acceptable Use Policy. More details - https://onlyfans.com/terms.

Rated 1 out of 5 stars

Okay For The Site To Show Really

Okay For The Site To Show Really Sexual Details !! But Apparently Wrong To Share Any Other Photo or Video !!! Total Hypocritc Site !! Time Would Be Much Better Spent Making The Site Available When Using Data !!!! Good Enough At Threats To Users !! But Don't Want to Improve Their 0wn Site !! Disgusting !!!

22 October 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Noel. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

No accountability from onlyfans to their creators.

There are a lot of deceptive and dodgy creators on this platform and onlyfans do not support the user at all nor do they hold creators responsible it seems. Theres just no governing body that oversees deceptive creators so they get away with dodgy tactics. Ive quit using OF now. Had enough. Date listed of this experience is start of the year but its constant day in day out. You read all the other OF responses to 1 star reviews and youll see its a rubbish canned response with no intent behind it whatsoever. I cant wait to see this company go down!

31 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We are sorry to hear that your experience did not match your expectations. Should you need any assistance, please contact our support team directly.

Rated 1 out of 5 stars

Worse platform ever hit me direct to…

Worse platform ever hit me direct to help me become the hottest milf ever. Pics,toys,underwear and more dcw8563 at Gmail.com

1 October 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

OnlyFans lacking substance.

OnlyFans as lots of young women as digital creators who are showing off their bodies. The introductory fee of three dollars (US) is not bad except that it automatically renews at a higher rate, perhaps twenty or thirty dollars per month. You just might like what you see and feel it's money well spent. It was just okay. By the way, once you get the basic subscription, you are then teased to open additional doors/portals to view more adult content for additional cost. I did not take up the offer. I suspect that each level will leave out something wanted only to suggest a fee to open another door.
I had initially subscribed to two creators. I was able to cancel the renewal of one creator fairly easily. The second creator's subscription has been very difficult to cancel and will most likely result in a credit card dispute. More to follow.

7 September 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Marc. Upon review, you have only one subscription. As you have disabled the automatic renewal, there will be no further charges for this subscription unless you re-enable the renewal settings.

Rated 1 out of 5 stars

Would give negative *s if possible for how poorly onlyfans support performs

Initial account was made and linked using my twitter/X account o2dylerious and that account was supposedly suspicous so it was set it for deletion after accepting payments from my card while "banning" the account and simultaneously keeping my card linked and subscriptions auto recurring on is absolutely wild work and not replying to tickets/emails or asking for refunds since my account was inaccessible which the purchases were on and couldn't access purchased content and even when I had never uploaded media, no co performers, no hate/racist comments or anything against the ToS commited and still nothing from support/tickets but new account is named DyAuv666 and would be willing to rewrite my review into a semi-positive one, if they simply credit my wallet balance with $100 at least since the charges only just recently stopped after a recurring $15 sub fee was left for 8 months and even when I requested a new card, IT STILL GOT CHARGED FOR THE ACCOUNT I HAD LOST ACCESSS TO!?

3 October 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologise for any inconvenience caused. We have located your account in our system and contacted you directly.

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