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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as unreliable, with some encountering issues with payments, including billing discrepancies and difficulties canceling subscriptions. Customers frequently reported problems with customer service, finding it unhelpful and unresponsive, often receiving generic replies or being redirected to bots. Some people were dissatisfied with the service, mentioning that promised content was not delivered and expressing concerns about content moderation policies. Reviewers also expressed concerns about social media, noting issues regarding user safety and content moderation.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction. Many... See more

Service

Consumers express significant dissatisfaction with the service. Many report a lack of personal connection and... See more

Social media

Clients share negative opinions on social media, expressing significant dissatisfaction with the lack of... See more

Payment

Users describe negative interactions with payment, citing issues such as unexpected charges, hidden taxes,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This website is a very shady and nothing but huge overall scam. I joined the site to watch a content creator not one of their waste dumpsters and upon paying for the monthly I added the funds to the w... See more

Company replied

Rated 1 out of 5 stars

There is no quality control anymore. I'll just stick to good old cam sites like JLCams.com Nothing beats the pleasure and satisfaction that only real personal contact can give. OnlyFans used to be my... See more

Company replied

Rated 1 out of 5 stars

Its all an scam by crooked Russian owner. The 'creators' are not individuals but agencies run by centers in India. They take 3 seconds before trying to flog you something and they expect... See more

Company replied


Company details

  1. Adult entertainment club

Information provided by various external sources

OnlyFans is a social media service based in London, England.


Contact info

  • Great Portland Street 85, W1W 7LT, London, United Kingdom

  • onlyfans.com

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing but money hungry spiteful ladies

Today I was looking for a new account to sub to and spend some money, I came across Kate Kuray
I thought I'd start a dialogue before purchasing her Vip content, but she was extremely rude and nasty and just a pure spiteful human being, I guess if I had told her I own my own business and I'm wealthy it would have went differently.Then after going through my past messages I realized all of these women were mean and nasty and constantly begging for money,it's actually pathetic! They're on a site where their job is to woooo me and make me feel like I matter and they talk to me like I'm a nothing?Even after I spent money on them? I've spent lots of money on OF and this is what I get? Na,Onlyfans can keep those nasty money hungry females.I deleted my account and I'm taking my business elsewhere.These nasty spiteful women need a crash course in respecting customers who pay them!And besides the quality and caliber of women has fallen dramatically in the last year.

6 March 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Greg. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Onlyfans & @milkimind /milkimind are a complete scam!

So I *paid* for a membership to Milkimind / @milkimind from Germany expecting some nsfw content*her page is very misleading and makes it seem like you get access to nsfw content with a paid membership*, BUT THERE'S NOTHING ON HER PAID MEMBERSHIP PAGE THAT I CAN'T EASILY FIND ELSEWHERE FOR FREE! I feel sooooo ripped off!! How are these content creators allowed to charge us for the exact same content as their free page?!? Make it make sense! I can get the (nsfw) stuff by adding an extra $5.00-$99.00 usd PER IMAGE OR VIDEO!*She's not that hot that I'll pay $99.99 usd for a video* These content creators should HAVE to disclose up front that "nsfw" & "nde" content is extra AND NOT INCLUDED IN A PAID MEMBERSHIP! This is blatant false advertisement!She literally misleads people and scams them for more money! AND SHE'S NOT THE ONLY ONE! THIS SCAM IS NOW AN EPIDEMIC ON OF! I'll never pay for another subscription or membership to another female on OF ever again!Complete waste of time and money..
They literally allow these content creators to falsely advertise, mislead and scam people into thinking they're getting something they're not! NEVER AGAIN! THE HUB IS COMPLETELY FREE!

5 March 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Tyler. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Filled with scamming agencies and they…

Filled with scamming agencies and they are not making it easy for us to report them.

4 March 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

All the models I’ve come across seem to…

All the models I’ve come across seem to be some guy behind a keyboard getting paid to make you open your wallet.That or an AI chatbot.Unethical and a romance scam most definitely!

Thank you for replying. The account is @u447167177.

2 March 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Ronald. We apologize for any inconvenience caused. We have located your account and contacted you directly.

Rated 1 out of 5 stars

This site is racist

This site is racist; they only allow white females to make accounts and deny everyone else. If you don’t have the right color or body, you get denied. They should shut it down. Horrible customer service support even.

1 March 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Sean. We apologize for any inconvenience caused. Please be informed that we do not allow accounts set up on behalf of agencies, managers, or photographers/videographers. We may only recommend creating a new account on behalf of the person who will be featured in the content.

Rated 1 out of 5 stars

Valeriia ovchinnik is a ukrainian sex…

Valeriia ovchinnik is a ukrainian sex worker living in France on a French student visa. She is suppose to be studying not selling sex, sexual explicit material, art or doing extremely things for items on Amzon. She is being supported by the French government to get her out of a war zone. Her two poddles were bought by tips from her American subscribers. She has a partner or pimp in the background providing her support. She start on onlyfans at a young age and keeps changing her details. She has taken money by PayPal and has used a email address to encourage money transfers.
Onlyfans naughty_princess9
Onlyfans belle_ann7

Onlyfans have tried to hide as to access her pages you now have to use a vpn rather than removing as they are only concerned about profit

Onlyfans have had valeriia ovchinnik details and she is still active on onlyfans, why does bother to reply, is it simply to show face.
Again
onlyfans.com/ belle.ann7
And
onlyfans.com/ naughty_princess9

10 February 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

GarbageFans

I haven't used this site for several years, making it more surprising when lo and behold someone compromised and used my account march 1st. For the record I live on the west coast and transactions were done in the East Coast USA, garbage model, garbage management and garbage cyber security. Do not use ever unless you feel like being scammed out of money.

1 March 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Jordan. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Discrimination

Validation du compte presque impossible si l’on est un français de 30ans et que l’on a pas de passport. Permis de conduire et carte d’identité rejetée. Support qui se comporte comme un bot

Edit 06/03/2025 :
Today again the same answer "Unfortunately, we cannot influence the process as it is fully automated. As we have mentioned, we accept 3 main types of valid and non-expired ID documents: passport, ID card, and driver's license. You may use other form of government-issued ID with your photo, full name, date of birth, document number, expiration date, etc, however, we cannot guarantee that such a document will be accepted by our merchant.

Should you have any additional questions, please feel free to contact us."

My driver licence is non-expired and my Identity card is legaly non-expired and no passport. Your automate don't work and you won't do anything to correct It

Edit 10/03/2025 : As i told in my previous edit i tryed two document : my driver licence that non-expired et my ID card that is legally non-expired both are declined. One because "expired" (Id Card), The other "Provided document type does not meet requierements). And as i explained i don't have a passport because i don't travel outside europe. So i use all my avaible document and no way to get validate. And u answer look like support answer totaly useless and unpersonnalised.

3 March 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Alexandre. We apologize for any inconvenience caused. Please follow the instructions provided by our support team and try to pass Ondato verification using a non-expired ID card, passport, or driver's license.

Rated 1 out of 5 stars

Names changed to protect identities

Names changed to protect identities. JC Mondoodoo rips people off on the regular. States you get full view but you never will. Most promise nudity but you don't fit the full fantasy. You get less money in your account for pics ir vids that were posted months to years ago.

26 December 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Shane. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Stupid only fans they scam me I loss…

Stupid only fans they scam me I loss overall 1000,usd

15 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

My account was hacked

My account was hacked. Did multiple appeal forms, wrote multiple emails on explaining to them I was NOT the wrong. How is it my fault some low life hacked into my account and posted stuff that obviously was not me. Already spoke to my lawyer so I will be suing for the emotional damage this has put me through unless I get my account back. Username was @angelicbr4t

5 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We regret to inform you that your account has been deactivated due to a violation of our Terms of Service. Please see more details on this page: https://onlyfans.com/terms.

Rated 1 out of 5 stars

Rejecting me for being trans and lies about it

Onlyfans is nothing more than a bunch of anti trans bigots, liars and gaslighters.

10 February 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Danielle. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Account deactivated for "illegal…

Account deactivated for "illegal activity"

I purchased one video.

5 February 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Tryst patrons beware

Tryst patrons beware. If a provider on Tryst has OnlyFans as their ‘website’, think about the first dumb mistake you have made on the internet, before even clicking on the link.
Real professional providers have other legitimate websites, and I frankly only trust TER for the most part. There are MANY Tryst providers who may use FansOnly for revenue, but if you’re aiming to meet a provider, then shy away from the profiles with ONLYFans as their only site. Fortunately I caught on within a couple of hours. Remember, you THINK it’s a real person, then a real woman, and you get that epiphany “ a dude or a robot? “

25 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for taking the time to provide your feedback, James. We are sorry to hear that your experience did not match your expectations. To take a closer look at your case, please reply with the account's email or username.

Rated 1 out of 5 stars

Just horrible

Just horrible. Especially with that f**ked up verification thing. I’ll do business elsewhere.

25 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Thomas. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Verification Policy is a JOKE

Verification Policy - based on the state you live in is a joke. I have been a member of OF for several years and I happened to travel to a state that prompted me to do some sort of intense verification.

Jarrius the support person at OF keeps repeating themself about why I need to verify.

I have multiple active subscriptions on there with renewals in place, but I have no way to access until I verify.

If verification is needed then you prompt me BEFORE any purchases are made. These people are ruthless and basically taking money and not allowing you to access the site. If this is a state issue, then it must be done based upon where the credit card address is located, not some IP address. What a complete joke.

25 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Criminals - UPDATE (they don’t actually help even if they answer here that they will)

This is a joke of a company. Their support is even worse. They’re actually criminals.

I paid for custom content from a creator with clear points of agreement. She did not send me this but non-relevant pre-recorded random content and the criminals at support keep sending me their copy-paste answer of it adhering to their acceptable use policy and terms of use while at the same time there are points which this clearly violates. It’s ridiculous that I have to even point out to themselves what their terms says and that they’re taking sides with a creator obviously scamming people. I gave them photographic evidence of everything even where the creator herself ADMITTED to her wrongdoing but I doubt they even read the tickets.

UPDATE #1:
Your reply to this is ridiculous. I’ve sent you the terms which she violates since you apparently can’t do the job yourself. You’re just sending me copy-paste texts where you contradict yourself and don’t answer any questions. For example you say that ”she have delivered the promised content” but at the same time you’re saying that ”probably the creator have an explanation for this mishap and can provide you with custom content or a discount”. Which is it? If i buy custom content from a creator and she does not send me this but sends me pre-recorded non-relevant content then that IS NOT the promised content. I made this clear to the creator IMMEDIATELY. She also admitted to this and have since IGNORED any messages I sent but you still protect her. We had CLEAR AGREEMENTS which I’ve sent pictures of which she clearly violates. This is theft and illegal in EU.

UPDATE #2:
Since this I’ve also experienced another scam and tried to contact you about this. This was a completely separate case but you immediately closed the ticket without even answering. Meaning, you don’t even read your customer support tickets.**** THIS COMPANY, BAN THEM FROM OPERATING IN EU.

UPDATE #3:
They offered to do a refund but said it would result in a ban of my account. After a tiring three weeks getting nothing else than the same copy-paste messages from support I wanted to go on with this but then the new agent assigned would ignore my query and started saying that they can’t do refunds EVEN THOUGH IT WAS OFFERED by the initial agent… After this they stopped answering and just started closing my ticket even though the case is not solved. DON’T GIVE THESE SCAMMERS YOUR MONEY THEY STOLE OVER $500 FROM ME.

20 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. Our analysis has concluded that the creator provided the promised content. All subscriptions, tips, streams, paid posts, and paid messages in our system are non-refundable. For more details, please visit https://onlyfans.com/terms. As for the second case, we have contacted the content creator. Please get back to our support team if you do not get the promised content.

Rated 4 out of 5 stars

Only Fans Creator

It is so hard to get subscribers on my page other than that they are an ok site. My OF site Texasheat

12 December 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Maryann. We apologize for any inconvenience caused. We have located your account in our system and will contact you directly.

Rated 1 out of 5 stars

The website is filled with scamming lazy creators

The website is filled with scamming creators who use third parties to send overpriced terrible content. Automated mass messages are extremely annoying and there's no way of stopping them.
You have no leg to stand on when a creator sends content claiming it's the thing you asked for when in reality, it is NOTHING like what I asked for.

Onlyfans do not care because they're getting a cut of all this money that is being scammed from people. Don't even bother replying with the same automated thing that's being replied to everyone. PLEASE DO NOT USE THIS WEBSITE.

Edit:
Just like their useless website, as expected onlyfans also uses a bot to reply to reviews on this website, which can't even be replied to. Absolutely sick of these websites that protect scammers and spammers

13 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Deano. We apologize for any inconvenience caused. All creators are responsible for their accounts and choose the type of content they post and when they post content. Please note that our system has daily limits on the number of messages and posts that can be uploaded by a content creator. Much to our regret, we are unable to issue refunds in such cases when the account under your email address has successfully received a paid feature. Our users can only cancel the auto-renew of their subscriptions or unsubscribe, but all subscriptions and purchases are final and non-refundable. Please see more details on this page: https://onlyfans.com/terms

Rated 1 out of 5 stars

I'd like to warn anyone tempted to join…

I'd like to warn anyone tempted to join this site that it will cause serious harm. Every interaction you will have with a creator will waste your time, effort and money. I have been on it for a year, connected with 180 creators and not 1 has been an enjoyable experience. They lie, manipulate and take advantage of you. It is all fake, staged and in many cases, disturbing. If you are looking for specific content (not freely available on other adult sites), there is something wrong with you. This site is contributing to a severe decline in our social fabric and humanity. I'm sure you have heard about a certain British/Australian blonde recently (who went globally viral in the news). Her content is horrific. There are others, claiming to 'educate' but in reality we all only feeding their greed. Don't bother.

2 January 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Dom. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

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