Only Once Dress Hire Reviews 293

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Cancelled my order the day before it was due to arrive ‘at my request’. I did not request to cancel I emailed to find out what had happened and no reply received. Website said closed and all stock now... See more

Rated 5 out of 5 stars

I ordered a dress for my pre wedding meal - I received my order earlier than anticipated which was great. Lottie was lovely to deal with. There was a hand written note in my package which was su... See more

Rated 5 out of 5 stars

I recently hired a dress from Only Once Dress Hire for my friend's wedding after seeing someone I follow on Instagram wearing one of their dresses. I went for the Meshki pink dress and would highly re... See more

Rated 5 out of 5 stars

I had a few changes to my order and Lottie was more than accommodating. The whole process is extremely seamless and easy. My piece arrived early, giving me plenty of time to try on and plan my accesso... See more

Company details

  1. Evening dress rental service
  2. Dress and tuxedo rental service
  3. Dress Shop
  4. Full dress rental service

Information provided by various external sources

Online designer outfit rental boutique


Contact info

4.0

Great

TrustScore 4 out of 5

293 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Who knew hiring a dress was so easy?

Who knew hiring a dress was so easy?! Lottie was amazing in answering any questions I had quickly and the dress arrived on time in immaculate condition, overall a very painless experience which I will be doing it again for my upcoming weddings/events.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

amazing dress, amazing experience

Wore the most beautiful Rat & Boa dress for my engagement party - it turned up earlier than expected which meant I had time to try it on and make sure I was super happy with it (which I was!) and it was the star of the evening. I felt amazing in it and Lottie was so helpful. Such an easy experience, like many it’s always daunting to rent vs buy, but I will absolutely use Only Once again! Thank you Lottie!!

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Love the dress

Love the dress, worth to hire, although love to keep the dress. Making me feeling so good and glamorous! Loads of people compliment! I won for best dressed for female! Lottie who dealt with me, she was so helpful and brilliant to me, I thank you. Highly recommended 🌟

19 February 2024
Rated 5 out of 5 stars

I would just like to say thank you so…

I would just like to say thank you so much for my beautiful jumpsuit and the outstanding customer service. I will definitely be using this service again and again. Genius idea and I’ve spread the word to all my friends xx
Kind regards

Sianmarie x

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, I highly recommend

I had a red carpet event and decided to hire a few items (as I wanted to have back up options.) Lottie could not have been more helpful and was an absolute pleasure to deal with.
The outfits arrived in plenty of time and were absolutely stunning and very high quality. I felt incredible in the jumpsuit I wore and had so many compliments.
I’m gutted to send the garments back but will definitely be using Only Once Dress Hire again - they really are a fabulous company and I could not recommend them more xx

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic idea and…

Absolutely fantastic idea and service!!! Thrilled to bits with my experience and find from start to finish. Makes soo much sense to hire! Especially when it’s a statement piece you won’t wear more than once!!!

Thanks so much

25 December 2023
Unprompted review
Rated 5 out of 5 stars

I was 100% happy with my dress it was…

I was 100% happy with my dress it was stunning and in perfect condition I felt a million dollars and so happy I had come across Only Once Dress Hire, the service was brilliant and I will most definitely use again I would recommend to everyone to use.

15 December 2023
Rated 1 out of 5 stars

Dresses never arrived :(

Dresses never arrived... :( had to go find and buy a dress last minute before the event which was really stressful and pricey.

Royal mail subsequently lost the entire package. Not entirely Only Once's fault, but am quite disappointed as I had a good experience previously.

25 November 2023
Only Once Dress Hire logo

Reply from Only Once Dress Hire

Hi Theresa,

Thank you for taking the time to leave a review and I can only apologise again for the disappointment you’ve experienced this time round with hiring with us.

Your two gorgeous dresses were posted via Royal Mail special delivery to ensure they got to you on time, and supposedly delivery was attempted but refused. I appreciate this doesn’t appear to be the case and Royal Mail have been quite unhelpful in explaining what happened here. The package has since sadly been lost by them, which we are as disappointed as you about.

As communicated to you via email, we have since processed a full refund for your order.

We understand that this must have been frustrating for you and whilst issues with our delivery providers are rare, they can happen and are out of our control.

I hope it doesn’t deter you from hiring with us again.

Many thanks,
Team Only Once x

Rated 5 out of 5 stars

I have used only once dress hire twice…

I have used only once dress hire twice within the space of a month! The pieces are amazing! A lovely personal touch comes in the form of a hand written letter, from the lovely owner Lottie. I cannot wait to use there services again!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Such a great company and so many…

Such a great company and so many gorgeous outfits to choose from, I will be hiring outfits from here again. My outfit arrived in good time and was very easy to return with a prepaid label.

Thanks Lottie and team ❤️

10 November 2023
Unprompted review
Rated 5 out of 5 stars

A perfect experience

This is the second time I’ve used Only Once Dress Hire and it was another fabulous experience. The dress came in good time, beautifully wrapped with a gorgeous handwritten note from Lottie, and it completely stole the show on the night.
Felt such a treat to be able to wear such a stunning dress to an event in such an affordable manner.
Thanks Lottie xx

31 October 2023
Rated 5 out of 5 stars

Absolutely loved using only once

Absolutely loved using only once. The dress was stunning and Lottie was so helpful! A perfect website to use if you are looking for something special at a decent cost. Thank you !

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

After being let down twice by the biggest dress rental brand, I discovered Once Only Dress Hire and I cannot recommend them more. Lottie was super helpful when I explained the issues I had faced with the other company. She discussed sizing with me and was more than accomadating to my requests. The dress I rented was in perfect condition and came on time. I highly recommend hiring from Lottie, she is professional and provides a 5 star service!

13 October 2023
Unprompted review

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