Only Once Dress Hire Reviews 293

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Cancelled my order the day before it was due to arrive ‘at my request’. I did not request to cancel I emailed to find out what had happened and no reply received. Website said closed and all stock now... See more

Rated 5 out of 5 stars

I ordered a dress for my pre wedding meal - I received my order earlier than anticipated which was great. Lottie was lovely to deal with. There was a hand written note in my package which was su... See more

Rated 5 out of 5 stars

I recently hired a dress from Only Once Dress Hire for my friend's wedding after seeing someone I follow on Instagram wearing one of their dresses. I went for the Meshki pink dress and would highly re... See more

Rated 5 out of 5 stars

I had a few changes to my order and Lottie was more than accommodating. The whole process is extremely seamless and easy. My piece arrived early, giving me plenty of time to try on and plan my accesso... See more

Company details

  1. Evening dress rental service
  2. Dress and tuxedo rental service
  3. Dress Shop
  4. Full dress rental service

Information provided by various external sources

Online designer outfit rental boutique


Contact info

4.0

Great

TrustScore 4 out of 5

293 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Only Once is amazing!!

Only Once is amazing! I ordered two dresses as couldn’t decide between which one I preferred and there was an amazing discount on a second one.
The service is easy to use and I would definitely recommend. Lottie was so amazing and gave a real personal touch. Will be using again! A great way to not buy an occasion dress to only wear once!

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Great service fast turn around

Great service fast turn around, quick to reply, very informative on the dress being sent out and then when received. Quality of the dresses are to a very high standard and will 100% be hiring again

26 September 2022
Unprompted review
Rated 5 out of 5 stars

Hired a dress for my friend's wedding

Hired a dress for my friend's wedding! Lottie was lovely and was happy to answer any queries I had. The dress came in great condition and loved how you could order a backup option for a fraction of the price.

Would definitely recommend only once dress hire.

10 September 2022
Unprompted review
Rated 5 out of 5 stars

The dress was amazing

The dress was amazing, I had compliments all night and made me feel really special. Great service even around the postal strike from Lottie! Would 100% recommend and use again xx

2 September 2022
Rated 5 out of 5 stars

Amazing

I was so pleased with my dress hire! It was beautiful and in great condition. Lottie was very quick to respond and gave great advice on sizing. The personal touch of a hand written note was so lovely. She ensured the dress arrived on time despite there being Royal Mail strikes. I would 100% recommend and will be hiring again!

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Great idea, great service.

Twice now I’ve used this service for a special occasion and can not fault them. Dresses arrived on time in perfect condition with prepaid envelope to return. Excited to choose another dress for my work conference next month.

Such a great idea.

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Lottie has been a customer experience star! From the personalised message, sending the dress a couple of days early to stop anxiety levels and confirmation that's she's received the dress and is back in safe hands!

I will be doing this again for the next wedding it was perfect !!

2 September 2022
Unprompted review
Rated 5 out of 5 stars

The dress I rented from Only once was…

The dress I rented from Only once was amazing, had so many compliments and the service I received was faultless. Dress arrived in plenty of time, returns process was incredibly easy. Loved it! Thank you x

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I recently hired a dress from Only Once Dress Hire for my friend's wedding after seeing someone I follow on Instagram wearing one of their dresses. I went for the Meshki pink dress and would highly recommend as it was vibrant, classy and was cutout at the back. The best thing about hiring though was the personal service that Lottie provided, she was so attentive, warm and gave the best customer service! Thank you so much Lottie, I'll definitely be back! :)

3 September 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant service! Quick delivery and the dress was absolutely perfect, I felt amazing in it, and I couldn’t have afforded to buy the dress from the original retailer, so this was the perfect option! The return was super easy too, I’m definitely planning to rent again with only once dress hire!

25 August 2022
Unprompted review
Rated 5 out of 5 stars

An absolutely dream experience

An absolutely dream experience.
Will 100% be hiring from here again. Lottie was so lovely and helpful with every step and the dresses are gorgeous to hire as well. 100% recommended

20 August 2022
Unprompted review

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