Onmo Reviews 

5,952
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 927 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extremely quick and straightforward application process, noting that the digital platform is very simple to navigate and use daily. Many people also genuinely appreciate the clear and helpful information provided regarding managing credit responsibly, alongside enjoying a very smooth and pleasant overall user experience. However, some people mentioned experiencing frustrating delays when contacting customer support and long wait times for receiving their physical cards. Some reviewers also noted occasional technical issues with the mobile application freezing, alongside unexpected difficulties regarding payment processing and managing personal accounts smoothly.

What people talk about most

User experience

Customers had positive experiences with user experience, highlighting the application process as... See more

Application

Consumers find application to be positive, highlighting a fast, straightforward, and stress-free process with... See more

Payment

People report ambiguous experiences with payment, as some customers praise the quick application process and... See more

Service

Reviewers highlight positive aspects of service, noting that the application process is very quick,... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some reviewers experienced... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have the omno credit card and it is good to build your credit but once the 37% apr hits it gets tough.I have another card but could not do a balance transfer on it to clear my omno card.i have froz... See more

Company replied

Rated 5 out of 5 stars

Very quick and easy, had financial problems in the past but this wasn’t taken into consideration, thank you. Lovely welcome email shortly after, looking forward to receiving my card.

Company replied

Rated 5 out of 5 stars

The Apps is straightforward and easy to understand. Informative, a question in my mind has been answered before I ask. Navigation tools are easy to use. I got immediate results too. JhenDkin

Company replied


Company details

  1. Non-bank financial service

Written by the company

Onmo is one of the UK’s newest credit card account providers. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. Our app puts you in control of your spending and payments so you can understand exactly where your money's going, freeze your card, and set reminders - in one place. Find out more: https://onmo.app/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(5,952)

841 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy application process

Really easy application process. Decision in minutes. Clear explanations.
Thank you

15 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Kevin,

Thanks for your review and sharing how you found our application process. We’ve designed our application to make sure customers are well-informed throughout.

We’ll have your card with you soon (if it hasn't already arrived) and thank you for being an Onmo customer.

Team Onmo

Rated 5 out of 5 stars

It was a straightforward and easy…

It was a straightforward and easy application. Decision and approval was quick. Overall it was a great experience of having a stress free application.

13 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi There,

Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be a straightforward and stress free experience.

We'll have your new card with you soon.

Team Onmo

Rated 5 out of 5 stars

Go Onmo

So far so good,am awaiting delivery of the card,but the application process was easy to understand and a quick process.Hopefully my card arrives soon and we take it from there

14 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi There,

Thanks for your review and sharing how you found our application process. We’ve designed our application to make sure customers are well-informed throughout. We’ll have your card with you soon and thanks for being an Onmo customer.

Team Onmo

Rated 5 out of 5 stars

Good customer service explanation about…

Good customer service explanation about the product was good and well done

13 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Paulette,

Thank you for letting us know about the great service you received from us! We appreciate you taking time out of your day, and we’ll be sharing your review with our team.

Team Onmo

Rated 5 out of 5 stars

Was a very easy swift application

Was a very easy swift application. Speedy decision. Just waiting for my card to arrive 😆

13 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Mark,

Thank you for your review and for sharing how quickly you were able to get through our application process. Your card will be on its way to you and should arrive soon.

Team Onmo

Rated 5 out of 5 stars

Easy to apply and easy app

14 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Charlotte,

Thank you for your review and for sharing your application experience. We're happy to see you found it easy and had no issues having your account set up in our app.

Team Onmo

Rated 5 out of 5 stars

Ease of application

11 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi There,

Thank for your review and for sharing how you found our application process.

We're glad to read it was easy for you to complete and we'll have your card in your hands soon. Thanks for being an Onmo customer.

Team Onmo

Rated 1 out of 5 stars

Awful- DO NOT GET A CREDIT CARD FROM…

Awful- DO NOT GET A CREDIT CARD FROM THIS COMPANY. BE AWARE THEY TAKE MONEY WHEN EVER THEY FEEL LIKE IT. CUSTOMER SERVICE IS DREADFUL IT SEEMS LIKE STAFF ARE NOT TRAINED. THIS DOES NOT WORK LIKE YOUR REGULAR HIGH STREET CREDIT CARD. I WOULD RATE 0 STARS THEY ARE LUCKY TO GET 1 STAR. FOR THE LAST 2 MONTHS THEY HAVE BEEN TAKING MONEY EVERYDAY AS WELL AS THE MONTHLY MINIMUM FEE. SEEMS THEY TAKE RANDOM AMOUNTS DAILY WHICH HAS LEFT ME TO SCREEN SHOT THE APP EVERYDAY TO CHECK THE AMOUNT THEY ARE TAKING. THEY DO NOT SHOW ON THEIR STATEMENTS IF YOU HAVE INCURRED ADDITIONAL CHARGES AND SEEM TO THINK ITS OKAY WITH THE WHAT THEY ARE DOING. NOT PROFESSIONAL I WISH I READ THE REVIEWS ONLINE BEFORE GETTING THIS CARD. ONMO CARD HAS BEEN CUT UP AND I WOULD NEVER RECOMMEND OR EVER CONSIDER USING THIS CARD AGAIN. PLEASE DO NOT GET THIS CARD EVEN IF YOU ARE DESPERATE ONMO WILL PUT YOU IN A MORE DIFFICULT SITUATION. AWFUL COMPANY I WILL BE GOING TO THE FINANCIAL OMBUDSMAN DISGUSTING HOW THEY TREAT CUSTOMERS

11 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Keke,

We’re sorry to read that you’ve been dissatisfied with your Onmo credit card which has caused you to complain. What you’re seeing within the app would be the daily interest accrual on your card. With interest, amounts accrue daily based on your APR and outstanding balance on your card. Interest is charged once a month, but we show the amount accruing which will reflect in your balance.

Our complaints team will work to get back to you within 8-weeks at most where, if you are not satisfied with the outcome of the complaint, you will be able to escalate the matter further to the Financial Ombudsman. We hope our team will be able to provide further clarification and improve your current experience with our services.

Team Onmo

Rated 5 out of 5 stars

very easy quick

very easy quick , waiting for my card , app is useful not complicated

10 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi There,

Thank you for your review and sharing with us that you found our application process easy to complete and our app easy to set up.

Your card should be with you soon, and we hope you enjoy it.

Team Onmo

Rated 5 out of 5 stars

easy to use website

easy to use website, great service keep up the good work

9 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Peter,

Thanks for sharing your experience when applying for your Onmo credit card. We’re glad it was an easy application to complete, and we hope you enjoy your card.

Team Onmo

Rated 5 out of 5 stars

It was quick

It was quick
And easy but I did not like there favour it does not say if you need to pay to actually have card

6 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Sharon,

Thank you for your review. With your Onmo credit card, once you're approved you will have a card shipped to you free of charge. If you have any other questions on how to manage your new account, please do not hesitate to contact our Customer Services Team.

We're available Monday - Friday, 9am - 5pm on Live Chat through your mobile app or you can give us a call on 0330 333 6000.

Team Onmo

Rated 5 out of 5 stars

Apply for the card

Easy setup 👌

8 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi David,

Thank you for leaving your feedback. We’re happy to read that you found setting up your account to be easy and we hope you enjoy your Onmo card.

Team Onmo

Rated 1 out of 5 stars

They upped the APR by an extra 15%

They upped the APR by an extra 15%, terrible customer services just a chat that takes an incredibly long time to reply, they deny balance transfers to keep you trapped in a high intrest rate. Really not worth the trouble.

8 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Harry,

We regularly review our pricing to make sure it reflects current market conditions and the overall cost of providing credit. You’re able to opt out of the increase through the email you would have received which would prevent the increase and where you can pay down your card at your current rate.

For balance transfers, we do allow for balance transfers out if you have not opted out of the change. If you get in touch with our customer services team, we’d be able to provide with our banking details to provide to your other credit card provider.

Team Onmo

Rated 5 out of 5 stars

Very good and helpfully

Very good and helpful

8 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Craig,

Thank you for your review and for sharing how you've been satisfied with our services. We hope you enjoy having this new card as an addition to your wallet.

Team Onmo

Rated 5 out of 5 stars

Great company wow love them defo…

Great company wow love them defo application was easy brillliant company

7 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Christina,

Thank you for leaving us your review and sharing your application experience. We're happy to read how happy you were with the process and that you found it easy.

We'll have your card with you soon.

Team Onmo

Rated 5 out of 5 stars

Very quick and easy with a instant…

Very quick and easy with a instant decision

6 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Gayle,

Thank you for your review and sharing with us that you found our application process easy to complete. Your card should be with you soon, and we hope you enjoy it.

Team Onmo

Rated 4 out of 5 stars

Good service and easy to do online

Good service and easy to do online

5 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Jean,

Thank you for your review and sharing with us that you found our application process easy to complete. Your card should be with you soon, and we hope you enjoy it.

Team Onmo

Rated 5 out of 5 stars

Really easy process gave me exactly…

Really easy process gave me exactly what I was looking for.

4 October 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Robert,

We’re happy to read that you’ve had a positive experience when getting set up for your Onmo card. Thanks for leaving us your review.

Team Onmo

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