I have the omno credit card and it is good to build your credit but once the 37% apr hits it gets tough.I have another card but could not do a balance transfer on it to clear my omno card.i have froz... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Applied and was accepted very fast with lots of information as to how to manage the credit facility responsibly. Also info on help should you find yourself in difficulty. I think that under respon... See more
Company replied
Very easy access to the card. Surprisingly smooth and quick verification process with the approval decision given in seconds. I always weary of organisations I am not familiar with but so far, everyth... See more
Company replied
So far so good,am awaiting delivery of the card,but the application process was easy to understand and a quick process.Hopefully my card arrives soon and we take it from there
Company replied
Company details
Written by the company
Onmo is one of the UK’s newest credit card account providers. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. Our app puts you in control of your spending and payments so you can understand exactly where your money's going, freeze your card, and set reminders - in one place. Find out more: https://onmo.app/
Contact info
Fora 1st Floor, 35-41 Folgate Street, E1 6BX, London, United Kingdom
- 0330 333 6000
- help@onmo.app
- onmo.app
4.3
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very poor on customer service
Very poor on customer service side my direct debit bounced twice (with full funds in as day after payday) but when trying to pay online it won’t accept my card that is set up for direct debit. I have emailed customer service regarding this and have had no response regarding my query. I have now also had a threatening email whilst on holiday that it will be passed to debt collectors!! Not very happy at all especially when I have attempted to make payment!! The app also won’t load when I want to check payment has been recorded and even if I do get into the application the money shows it has been paid but balance has not changed not a very happy customer at all 😡
7 September 2026
Unprompted review
Reply from Onmo
Hi Sarah,
We’re sorry to read that you had issues with your direct debit processing, resulting in receiving automated communications about missing a repayment. We’ll be happy to work with you for this issue and see what happened so we can set everything right. We will also want to get further information on the app issues you’ve experienced so we can work with our technical team and have the issue fixed as well.
We’ve reached out to request for further information so we can escalate your review and have a member of our Customer Care team in touch. If you can get this over to us, we’ll be in touch within 3 business days.
Team Onmo
Reply from Onmo
Hi Keith,
Thank you for your review and sharing your experience when applying for an Onmo credit card. We're glad to read it was a smooth experience and we hope you enjoy your new card.
Team Onmo
It was so easy to apply and navigate
It was so easy to apply and navigate
3 September 2026
Unprompted review
Reply from Onmo
Hi Jane,
Thank you for your review and sharing with us that you found our application process easy to complete. Your card should be with you soon, and we hope you enjoy it.
Team Onmo
So quick and easy I would recommend…
So quick and easy I would recommend this product
7 September 2026
Unprompted review
Reply from Onmo
Hi Barry,
Thank you for your review and sharing your experience with our services. Thank you for being an Onmo customer and for your recommendation.
Team Onmo
Received my card today
Received my card today, wouldnt work on multiple sites, contacted support they said they'd get back to me in 10 days. What is even the point? I cancelled as they come across like they don't know what they are doing.
7 September 2026
Unprompted review
Reply from Onmo
Hi Russell,
We appreciate your feedback and we’re sorry that you dealt with issues when going to use your Onmo credit card. In some instances, further checks may need to be done for some transactions due to any potential risk they may pose.
While checks may take up to 10-working days we aim to complete these sooner. We’d be happy to look into this for you and have reached out for further information so we can help.
Team Onmo
Customer service is disgusting
Customer service is disgusting
Don't bother to respond to emails despite saying will respond within 3 days. A company would suggest public avoid at all costs. Credit products are total rip off insane interest cannot think of one positive to write about them
7 September 2026
Unprompted review
Reply from Onmo
Hi John,
We’re sorry to read that you have not had a positive experience when seeking help from our Customer Services Team. We’ve reached out to request for further information so that we can look into the matter further and get someone in touch to help.
Team Onmo
I contacted Onmo regarding my card…
I contacted Onmo regarding my card activation. Response was I need to upload my proof of address because it wasn't in the 3 mth window. I informed them the bank statement is well in the 3 mth window. Then I get told I will have to wait about 10 days. I stated, why are you sending out cards if you recon there is an issue with documents. The card should have been sent out after this is resolved. They had my bank statement which is in date. So now even though they have the right documents I have to wait 10 days...I would suggest to people don't use this company as they haven't got their process right
7 September 2026
Unprompted review
Reply from Onmo
Hi Elaine,
We appreciate you letting us know about your experience when going to activate your Onmo Credit Card. In some instances, we may need to run additional checks before you’re able to activate your credit card, which can take up to 10 business days. We aim to complete these checks sooner and we’ll be happy to look into the matter further with you to help get your case resolved as soon as possible.
So that we can help, we’ve reached out to request for further information. If you can get this over to us, we’ll be in touch within 3 business days.
Team Onmo
Very smooth and easy to navigate the…
Very smooth and easy to navigate the account opening process
7 September 2026
Unprompted review
Reply from Onmo
Hi Shane,
Thanks for sharing your experience when applying for your Onmo credit card. We’re glad it was an easy application to complete, and we hope you enjoy your card.
Team Onmo
Easy to apply and fill out
Easy to apply and fill out, app is straightforward and simple to navigate.
7 September 2026
Unprompted review
Reply from Onmo
Hi Kevin,
Thanks for taking the time to review Onmo. It’s great to read that applying for your card was straightforward and that you’ve found our app easy to use.
Team Onmo
It was pretty straight forward easy…
It was pretty straight forward easy to fill i. The relevant box's
5 September 2026
Unprompted review
Reply from Onmo
Hi Samantha,
Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.
Team Onmo
Scammed set up card in my name
Scammed set up card in my name. Cant speak to anyone . After leaving this review omno got in touch and sent me a fraud form to fill in.. then radio silence again. 1 week since someone started running up debt in my name and no response
5 September 2026
Unprompted review
Reply from Onmo
Hi James,
We’re sorry to read that you have been a victim of Fraud and that you couldn’t speak to anyone as our Customer Services Team is not available on weekends. Please give us a call today on 0330 333 6000 (Monday – Friday, 9am – 5pm).
Our team will get some information from you so we can escalate the matter to our Fraud Team right away. We’ll work with you to have this resolved.
Team Onmo
Fast efficient application service that…
Fast efficient application service that gives answers in seconds
4 September 2026
Unprompted review
Reply from Onmo
Hi John,
Thanks for sharing your experience when applying for your Onmo credit card. We’re glad it was an easy application to complete, and we hope you enjoy your card.
Team Onmo
Easy application process and account…
Easy application process and account setup.
2 September 2026
Unprompted review
Reply from Onmo
Hi Neil,
Thank you for leaving your feedback. We’re happy to read that you found the application process and setting up your account to be easy.
We'll have your new card with you soon and we hope you enjoy the new addition to your wallet.
Team Onmo
Reply from Onmo
Hi Sumit,
Thank you for leaving your review and for sharing your experience with our services. We hope you continue to enjoy using your Onmo card.
Team Onmo
Reply from Onmo
Hi Cleoverne,
Thank you for your review and sharing your application experience. We're happy to read that you were approved with a credit limit that works for you and we'll have your card with you soon.
Team Onmo
Reply from Onmo
Hi Keith,
We’re happy to read that you’ve had a positive experience when getting set up for your Onmo card. Thanks for leaving us your review.
Team Onmo
Everything is good overall
Everything is good overall, but the credit limit offered is quite low,and there is no virtual card available to use while waiting for the physical card.
Otherwise,Everything is fine.
30 August 2026
Unprompted review
Reply from Onmo
Hi Shabaz,
Thank you for your review and we appreciate your feedback on the credit limit you were offered and digital wallet support. For credit limits, please watch your emails as you use your card responsibly as we’ll send you an increase offer once you’re eligible.
We are also working towards digital wallet support, and we’ll be sure to let our customers know once this feature is live.
Team Onmo
Application was Fast and easy to fill…
Application was Fast and easy to fill out, with a and fast response,
29 August 2026
Unprompted review
Reply from Onmo
Hi There,
Thank you for your review and sharing with us that you found our application process easy to complete. Your card should be with you soon, and we hope you enjoy it.
Team Onmo
Quick and simple and affordable…
Quick and simple and affordable repayments available
21 August 2026
Unprompted review
Reply from Onmo
Hi Karriene,
Thank you for your review and sharing your experience with our application process and account set up. We'll have your card with you soon.
Team Onmo
Easy to apply and see if approved
Easy to apply and see if approved. Easy to download the app
29 August 2026
Unprompted review
Reply from Onmo
Hi Amanda,
Thanks for taking the time to review Onmo. It’s great to read that applying for your card was straightforward and that you’ve found our app easy to use.
Team Onmo
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