Avoid this shop. Horrible Customer Service Return was paid by me, not picked up, no refund, waited until Paypal claim was closed.
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Ordered my items over a month ago. Absolutely no response from their customer service team on Instagram, WhatsApp, email or otherwise. They've read my messages on Instagram (can see the "seen" button)... See more
Terrible experience. I've ordered a swimwear 2 months ago and is not arrived yet. I've written several emails without any resolution. They answer after several days writing that the problem is s... See more
The order and the delivery were simple and fast but the product isn’t as good as expected. The colours are nice and the material is okay but the bikini is badly cut. The top is too lose and the shoul... See more
Company details
Information provided by various external sources
ÔNNE: BE NAKED IN BASICS · Already in paradise but dreaming of many others in the globe we knew Ônne was the one. A brand defined by the simplicity and a basic spirit based on a black, white and nude palette.
Contact info
Spain
- onneswimwear.com
1.3
Bad
94 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Terrible experience
Terrible experience, I really recommend not using them, there are plenty of other good businesses you’d rather give your money to. It took weeks for my order to arrive and when it arrived, the items were wrong. After several emails I received my order and I’m quite disappointed both by the cheap quality, totally not worth the price, and the sizing is really off. I understood they don’t provide returns.
I saw plenty of people commenting the same things on the Instagram page, stressing they ordered and received no reply after weeks, but they are periodically removing all negative comments. I understand the difficulties with the covid situation (some items of the same set had “made in Spain” others “made in China”. I believe it’s all made in China, hence the wait), but they should really inform the clients on the website before they make a purchase, and not keep selling items which have been out of stock for weeks, promising next day delivery. Really shameful!
3 July 2020
Unprompted review
Reply from ÔNNE
Hello Lucy.
We would like to apologise for your bad experience.
We offer free exchanges and returns within 14 days of receipt of order.
Currently, our orders take between 2 to 6 days to be delivered to our customers.
We hope you will be able to rely on us again soon, we would like to make up for what happened in some way.
If we can help with any queries, please do not hesitate to contact us and we will get back to you as soon as possible.
ONNE Team.
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