Was interested in a property, put in request for a call back and nothing. No contact what so ever. Totally disgusting service. This online company need to look at whats happening regarding paying... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... See more
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... See more
Put my house details into their valuation model and it came up with a value 50% below similar houses sold in my area. A complete waste of time. It then listed local agents to contact for a proper valu... See more
Company details
- #10 of 10 best companies in Search engine company
- #13 of 13 best companies in Advertising agency
About OnTheMarket
Written by the company
We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
Contact info
5 Churchill Place, 10th Floor, E14 5HU, London, United Kingdom
- 0808 1202 877
- support@onthemarket.com
- onthemarket.com
2.5
Poor
385 reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OnTheMarket is a decent online property…
OnTheMarket is a decent online property portal for those searching for a new home. The website is user-friendly and provides comprehensive property listings, near local amenities and other tools such as mortgage and utility calculations.
14 May 2023
Reply from OnTheMarket
Hi there, thanks so much for your feedback and five star review. We really appreciate it and are glad you're finding great use of all our features at OnTheMarket. We're always looking to improve so please don't hesitate to contact the team at support@onthemarket.com with any suggestions you might have. All the best!
The team was very professional
The team was very professional, friendly and quick to respond to our request.
10 May 2023
Reply from OnTheMarket
Hi there, thanks for the glowing review! We really appreciate it. It's great to have you with us as an agent. We think our teams are pretty great and we're glad you think so too. If you need anything in future, please don't hesitate to reach out to the team at support@onthemarket.com. Thanks!
Reply from OnTheMarket
Hi Enzo, thanks so much for your kind words and five star review. It's always great hearing our agents' feedback, so thanks for sharing, we'll be sure to send this to Maria. If you need anything in the future, please don't hesitate to contact the team at support@onthemarket.com. Thanks
Cookie annoyance / specific searches
The cookie consent every few seconds or every page drives me insane!!! I've set up the alerts to avoid using the website and the cookie annoyance. Would like the option to exclude new homes from search, would reduce the properties coming through that are not suitable.
28 April 2023
Unprompted review
Reply from OnTheMarket
Hi Claire, we're sorry you're having issues with the cookie pop-up on your browser. It can occur for a couple of reasons. One main reason could be you have an ad-blocker extension installed. Disabling the extension or adding OnTheMarket to the allow or whitelist should help with this. If that's not the case, please contact our team who can assist further. In regards to your alerts criteria, you can exclude new homes from your alerts by selecting the 'don't show new builds' filter. Our technical support team would be more than happy to assist you with updating this if you'd like to email them at support@onthemarket.com. Thanks
Worst experience of the agents in west London
I have been trying for 2 bedroom property for my family and every time they just say we don’t have any property available and they hang up
They don’t even listen to me what I am trying to search they don’t even call back when I request for a viewing worst experience on the market app and website
Will not recommend to any one as it’s a good app to see but not for the use!!!
24 April 2023
Unprompted review
Reply from OnTheMarket
Hi Ishrath, sorry to hear you're having difficulties with your property search. If you haven't already, we'd recommend setting up a property alert for the area/s and criteria that you and your family are looking for. It could be that there isn't anything available today. However, with an instant alert, you will be among the first to hear when something does become available. Please contact the team at support@onthemarket.com if you need assistance setting this up. Please be aware that OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agent. All the best.
I’m so disappointed in this company for…
I’m so disappointed in this company for trying to sell this property especially to a potential first time buyer. The property in question is 217 Albert rd, E16 2JS. This property is riddled with water, rats, electrical problems, rotten joists under bathroom area.There is planning permission in place for 4 flats that will be connecting to this existing block that shakes when buses go past, the building is if the lowest standard. There is also a flat on top of 217 that is occupied by 3 separate families. This property was also removed from Haart estate agents for these reasons.None of these damming facts are in the description of this property.
22 April 2023
Unprompted review
Reply from OnTheMarket
Hi Alex, we're sorry to hear you've been disappointed by a recent experience on our website. We'd advise you to discuss this matter with the specific agent relating to the property listing. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agent. If you believe any advert on our site is misleading, you may report the listing to the Advertising Standards Authority (ASA). We wish you all the best on your property search journey.
I have not got as far as actually…
I have not got as far as actually getting the website to work at this time. As each time I am referred there, the page does not load, or it points to something other than what you first were directed to.
One rating because of the poor experience
On further investigating, it seems that Firefox is having issues with loading your page, when scrolling it becomes blank/white?, something I feel you need to address with Mozilla Firefox browser, for potentially losing customers.
17 April 2023
Unprompted review
Reply from OnTheMarket
Hi Simon, we're sorry to hear you're having issues accessing our website. If you could please either respond to our request or contact the team at support@onthemarket.com with your device and browser information along with the specific page URL you're attempting to access, we can investigate this further for you. Thanks for your feedback.
Excellent service & communication,
12 April 2023
Reply from OnTheMarket
Hi Kay, thanks so much for taking the time to leave a five star review. It's wonderful to hear your feedback on our agent membership, and it's great to have you onboard with us. If there's anything we can do, please reach out to the team at support@onthemarket.com. All the best.
So far everything has gone well
So far everything has gone well. Our properties were launched today as agreed.
2 April 2023
Reply from OnTheMarket
Hi Darren, thanks so much for taking the time to leave us a five star review. It's really great to hear everything is going well since you joined and it's wonderful to have you onboard with us. If there's anything more we can do in the future, please email the team at support@onthemarket.com. All the best
Warning, this site is showing properties that are not available for sale or rent.
1 April 2023
Unprompted review
Reply from OnTheMarket
Hi Alistair, we're sorry you're not satisfied with our website, OnTheMarket. We are a property search website which allows estate agents to list their properties. OnTheMarket is not an estate agency. There may be occasions where there is a delay between a property becoming reserved, SSTC or sold/let and when the agent is able to update that on our website due to software processes out of our control. We rely on our estate agent members to update their listings accordingly. If you would like to discuss this further with our team, please email support@onthemarket.com with more information. Thanks
Really annoying website
Really annoying website, finding it very difficult to actually look at houses as it keeps filling my screen with pop ups and repeated gdpr requests every minute, non-stop. Search facilities not as good as rightmove.
30 March 2023
Unprompted review
Reply from OnTheMarket
Hi there, sorry to hear you're finding it difficult to use our website. We're always looking at ways we can improve and take onboard all feedback received. If you have any suggestions or ideas, we'd invite you to send them over to our team at support@onthemarket.com. All the best on your property journey.
Excellent service from Anna
Excellent service from Anna,
acted very fast on our request.
29 March 2023
Reply from OnTheMarket
Hi Ayrton, we really appreciate you taking the time to leave a review. It's always wonderful to hear feedback like yours from our agent members, we'll be sure to pass this onto Anna. Thanks again!
Matthew has been extremely supportive…
Matthew has been extremely supportive and always explained pricing and services very clearly.
28 March 2023
Reply from OnTheMarket
Hi Daniel, thanks so much for your five star review. It's wonderful to hear your feedback and we'll be sure to pass this onto Matthew. If there's anything we can do to assist in the future, please don't hesitate to reach out to your account manager or the team at support@onthemarket.com. All the best
Great customer service
Great customer service, I phoned and they picked up immediately which I have struggled with other portals.
21 March 2023
Reply from OnTheMarket
Hi there, thanks so much for taking the time to leave a five star review. All our teams really strive to give the best service they can to all our agent members, so we really appreciate your kind words. We'll make sure your feedback is passed on. Thanks again and you can always reach the team at support@onthemarket.com with any further queries.
Gave just 2 stars
Gave just 2 stars, because agent was there on meeting time, but other wise everything was terribly wrong. Ignoring my messages and not calling me back like they did promise. I have to struggle to contact the agency, what a waste of time. Recommend don't choose this rubbish agency no more, irresponsible staff.
14 March 2023
Unprompted review
Reply from OnTheMarket
Hi Andis, we're sorry you weren't pleased with your recent experience with an estate agent. We'd recommend you send your feedback directly to the estate agent you were speaking with. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. We wish you all the best on your property search journey, thanks for visiting OnTheMarket.
OnTheMarket - NO NEVER AGAIN
Even one star here is a generous present to the firm. I have trusted the information the platform represents and finally got drama. 2 weeks of expecting the tenancy agreement and finally getting the knowledge that I won't move into the flat in two days from the date! It is not a big deal - but refund of the deposit and 3 months payment is a really big deal, not mentioning the time wasted and time is the most important thing we have in our life. Agency promises to get back my money, and who knows will it happen. And the agency for sure won't get back me money for living in the hotel while I was waiting for this flat to come! My moral damage from this situation definitely won't be refunded. To check your counterparties properly, knowing who you deal with - that's the reason why we should trust the business. Here I don't feel any trust and recommend you the same attitude to save your time, nerves and money. Try different platforms. BTW - I have contacted the team at support but no answer since last Friday (three working days already).
3 March 2023
Unprompted review
Reply from OnTheMarket
Hi Anastasya, we're sorry to hear of your experience. If you could please respond to our request or contact the team at support@onthemarket.com. We'd like to look into this further for you. You can also contact the relevant authorities who can advise you further. Please check on the associated schemes website to confirm which the agent is part of, either The Property Ombudsman scheme or Property Redress scheme.
If you contact the team on the above email they can also provide you with the links to these schemes. Thanks
Anna was very helpful and informative.
1 March 2023
Reply from OnTheMarket
Hi Brett, wonderful to hear your feedback and thanks for taking the time to leave a five star review. We'll be sure to pass your kind words along to Anna. All the best!
Jones & Associates
Outstanding response and communication. Compared to other portals they are extremely responsive. Thank you OTM.
2 March 2023
Reply from OnTheMarket
Hi Jones & Associates, thanks so much for taking the time to leave a five star review - we really appreciate it! It's wonderful to have you onboard with us and we hope you enjoy your OnTheMarket membership. If there's anything more we can do now or in the future, you can reach the team at support@onthemarket.com, they'd be more than happy to assist.
All the best!
Steven Watson is the best account manager I have a come across.
Steven Watson has been our account manager since our company opened just over 2 years ago and of all the websites we subscribe to, he has been a pleasure to work with. He is regularly in contact with us to review our marketing and ensure that we are getting the best out of our membership. He is friendly and attentive and you really feel that he has your best interests at heart. Thank you Steven for your consistent service. You are an asset to On The Market. From Frances, Tim and Charlotte.
27 February 2023
Unprompted review
Reply from OnTheMarket
Hi Frances, thank you so much for such lovely words. We'll pass this onto Steven, we're sure it'll make his day! It's great to hear such wonderful feedback about our team and we're glad you're happy with your OnTheMarket membership. Thanks again
Reply from OnTheMarket
Hi Guildcrest Estates, it's lovely to have you onboard with us and thanks so much for a five star review! We'll make sure to pass your feedback onto Anna and the team. If there's anything you think we can improve on in future or have any ideas please send them over to support@onthemarket.com. Thanks
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