Onthemoov Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and efficient service that makes property transactions feel straightforward and remarkably stress-free from start to finish. Many people appreciate the transparent costs, clear guidance, and constant professional support provided throughout the entire buying or selling journey. However, some customers also noted serious concerns regarding the external solicitors they were referred to, mentioning poor communication, unexpected delays, and frustrating administrative mistakes. Some reviewers felt that these assigned legal firms turned simple property sales into stressful, drawn-out experiences due to a complete lack of proper attention.

What people talk about most

Service

Clients share profound satisfaction on service, frequently praising the clear communication and the... See more

Staff

Users describe positive interactions with staff, frequently highlighting helpful and reassuring support... See more

Customer service

People report positive experiences with customer service, often praising staff for being friendly,... See more

Value for money

Reviewers highlight great satisfaction regarding the value for money, noting that it is a cost effective and... See more

User experience

Customers consistently note ambiguous experiences with user experience, as opinions on the platform are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Ollie! I cannot thank enough Ollie from OntheMoov enough. Working with him was an absolute pleasure from start to finish. He was incredibly helpful and genuinely approachable whenever I... See more

Rated 5 out of 5 stars

I took a punt on using Onthemoov after a couple of detailed coversations with Ollie. Ollie gave me an affordable option for a straight forward chain free sale that no other solicitor could provide for... See more

Rated 5 out of 5 stars

When I first phoned up to enquire about land registry, Ollie was very polite, professional. and very helpful. I explained what I wanted and he put me onto two solicitors that I needed.when I had a l... See more

Rated 5 out of 5 stars

Ollie recommended Hutchins and Co and they were excellent. I would almost go as far as to say no fuss. They were helpful, proactive and i didnt feel stressed during the process. The whole act from ac... See more


Company details

  1. Conveyancer

Written by the company

At onthemoov, we streamline every aspect of property transactions, from buying and selling to remortgaging and transfers of equity. We offer tailored packages to suit your needs, working exclusively with carefully selected solicitors and conveyancers, all regulated by the Council for Licensed Conveyancers (CLC) or the Solicitors Regulation Authority (SRA). By choosing us, you benefit from competitive rates and trusted partners. Importantly, we do not earn any commission or referral fees from our partners, ensuring we only work with those we know and trust to deliver excellent service. We stand by our claim of offering the best protection in the market. With onthemoov, you can move forward with confidence, no matter the nature of your property or legal needs. GET A QUOTE TODAY


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(271)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent guidance for first time buyer!

As a first time buyer I had a number of questions and the guidance and speed at which my questions were answered by Ollie from Onthemoov was excellent. Using Onthemoov as part of my convenyancing experience definitely put my mind at ease. Thank you.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Really great service helping me and my partner through the mortgage process. Ollie Goodwin helped find and secure a reliable conveyancer, that beat the stamp duty deadline, very much recommended.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

I can't fault Ollie at Onthemoov

I can't fault Ollie at Onthemoov, however the solicitor he allocated us to PCS Legal, I absolutely categorically DO NOT recommend them!
Ollie had to intervene on several occasions to actually make things happen with PCS Legal, in doing so he was incredibly responsive.

1 October 2024
Unprompted review
Rated 4 out of 5 stars

No dramas

Price wise was ahead of the competition by some way and the solicitors they use were great. Only one work on point is a drainage search, which should've been done initially, was not carried out which was not picked up until nearing completion which lead to a little chasing but no delays. The process is a sound one and I would recommend.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

These people are impossible to deal with. The solicitors they gave me were very slow and didn’t want to talk to me. The purchase took 4 months in the end. Not sure how they have any good reviews here but they offered me a discount if I didn’t write a bad review???

21 February 2025
Unprompted review
Onthemoov logo

Reply from Onthemoov

Dear Paula,

We take all feedback seriously and are committed to providing a transparent and efficient service. However, after reviewing our records, we are unable to locate any transaction under your name. We would appreciate the opportunity to address your concerns—please contact us directly at hello@onthemoov.co.uk or 03330 065 569 so we can investigate further.

Regarding your claim about being offered a discount in exchange for a review, we want to clarify that we do not engage in such practices, as we value honest feedback to improve our service.

If this review was left in error or does not relate to our business, we kindly ask that it be removed or updated.

Best regards,

onthemoov Support Team

Rated 5 out of 5 stars

Excellent service

From the start of the customer journey, I received a professional, informative and friendly service. The portal was easy to use and the information readily available. I wouldn't hesitate to recommend Onthemoov.

9 January 2025
Unprompted review
Rated 4 out of 5 stars

Recommend Good Solicitors

The company obviously has a close relationship with Hutchins & Co as that's who they normally seem to recommend. No problem as we had excellent service from the solicito

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful, thank you!

Ollie was incredibly helpful throughout the whole process to ensure we get what we need. He helped us with every question we had to make the experience less stressful, as that was our first time purchasing a property. Thank you to Ollie and his team.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Seamless Process

I used Ollie based off a recommendation and I wasn’t disappointed. The service received was brilliant. They made the process of sourcing a solicitor seamless and I can’t thank Ollie enough!

2 November 2024
Unprompted review
Rated 5 out of 5 stars

I am very grateful to Onthemoov for…

I am very grateful to Onthemoov for introducing me to Hutchins & Co who did exceptionally great conveyancing which wasn’t very easy because of the other side’s solicitors.
And a special thank you to Oliver Gooding for being there for me every step of the way!

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Used for an auction purchase

Used for an auction purchase, had a tight 21 day completion, got recommended to competent firm and finalised the matter in time, auction house even commented on the professionalism

17 October 2024
Unprompted review

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