Onthemoov Reviews 

This is my fifth house move and I can honestly say I have never experienced anything like this.
25th October - I appointed Onthemoov to look after a property purchase. They appointed a Hutchins & Co - Solicitor to look after the conveyance. We were asked to complete Express Move packs which were completed and sent in on the 4th November. No acknowledgement of receipt, just radio silence. On the 16th November I requested an update via e-mail. I was informed that the case had been moved to a different Hutchins & Co Solicitor. I complained strongly to Onthemoov on the 29th November with regards the lack of communication and overall terrible service. I was told the solicitor was now reviewing the contract pack. Our estate agents informed us that Hutchins & Co had received the contract pack on the 1st November. Today is the 7th December, I have never heard or had any response from the newly appointed solictor in any shape or form. I called today and was informed the initially appointed solicitors was now reviewing the contract pack. To sum it up despite being instructed on the 25th October, receiving the contract pack on the 1st November. Hutchins has done nothing for a total of six weeks. Onthemoov have been made aware of this situation through out and don't not seem to have any control/influence over the third parties that they are using.
Updated 13/01/2023
Following the one star review on trust pilot Onthemoov acted swiftly to remedy the lack of progress. I was allocated a third Hutchins solicitor. This time progress overall has been very good.

Quick response and good communication, as my sale fell through also good that I am not completely out of pocket as no sale no fee in terms of solicitors costs and action to date. I can go back to onthemove when I secure another buyer.

It's a minefield doing something like this when you're not really clued up about it. The process was smooth, quick and all my questions were answerd in an easy to understand format.

Chloe from OTM was so helpful from start to finish her communication the whole way through our transaction was fab. She put us in touch with a great law firm and conveyancer at Hutchins and Co and still emailed and called to check in! Would 100% recommend OTM.

Chloe assigned us with the best conveyancer we’ve ever worked with and was on hand throughout in a really accessible way to support us. Fixed an incredibly competitive price especially for the quality of experience we had. Highly recommend.

I am modifying my original review that I Posted on 14th November, where everything was going down south to a 5 star review, courtesy the great work done since by the onthemoov team and them pulling all stops to ensure my conveyancing happens on time. I will use them again and yes they do go the extra mile to help you out, the journey might not be smooth but they do hand hold you and help you reach the goal. Special thanks to Ollie

I am untrusting of finding someone on line to do anythingChloe humoured me by allowing me to visit her in person and paying on site
She then was prompt and efficient in getting a good firm Of solicitors to do the transaction of sale
I was extremely pleased with the price and her answering all my questions
I will definitely use on the move again

I spoke with Ollie a general enquirey he was very helpful...I was very impressed...
Roger Levy

Ivory Jimmy was brilliant guiding me through my house purchase every step of the way

First class service from Chloe, got a conveyancing solicitor to act quickly at a keen price, what more could you want? Highly recommended.

Very easy to deal with. Absolutely woukd use again

After needing a last minute Conveyancer, I contacted onthemoov and was assisted by a fantastic sales executive called Chloe, who gave me a reasonable quote within minutes. As a first time buyer she explained the process clearly and was quick to respond to emails, and would answer any questions on the phone immediately. This gave great peace of mind. Will definitely be recommending the company as a result.

The team at OnTheMove were very friendly and helpful. I rejected their first suggestion of a local conveyancer after reading reviews; however changing was very easy, they recommended an excellent firm in London, Hutchins & Co, who gave a very good service. OnTheMove explained the process very clearly and were very easy to get hold of.

The entire team was professional and understanding, showed great empathy when dealing with us/ me, i'm disabled- it made the whole moving process as painless as possible.

Thank you.

Excellent, fast and efficient service. An amazing was solicitor appointed within no time and they got straight to work on the properties we were purchasing.

Excellent service. Prompt response from allocated solicitor Ivory Jimmy.
Conveyancing commenced 12th Sept completed 30th Sept.
Highly recommend using Onthemoov as a search engine.

Definitely recommend On the move to anyone buying a house. They were always on the end of the phone helping us every step of the way. So quick with responding to emails and also very helpful, as buying a house can be confusing and daunting!
Thank you on the move!

Really easy process. Put me in touch with a great solicitor and at a great price too

Had a few issues with the conveyancer to begin with and after flagging these the On the Moov team picked this up and helped to progress my purchase. The team are also very friendly and easy to talk to.

Instructed Via Chloe at 10am by 11am Saffron (from onboarding) had contacted my estate agent, my documents have been sent to me to fill out and my solicitor has been assigned, off to a great start everyone’s been very friendly and the solicitor has reached out for ID checks already, hoping it’s all positive signs to come!