Hi Paula, I ordered in January 6 bottles of Lipozem and at the beginnining of February I was sent a UPS tracking number that when i used gave me a date line of what was happening. Since then no furth... See more
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After my initial review, customer support reached out to me, clarified my problem, and solved it satisfactorily. Would not buy there again, but seems to be a legit company with just a very poor way of... See more
Company replied
Amazing savings. Well worth it. Great customer service too. Thanks a lot for the rapid response to my questions and issues
Truthfully, I am very satisfied with the positive response I've received on my issue. Grateful for the assurance of receiving my requested refund of debited payment from my bank account very soon
3.9
Great
345 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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On trend
Had dealings with diamond there - very helpful and dealt with my request in a timely manner
2 January 2025
Unprompted review
Lordvy was very kind and listened to my…
Lordvy was very kind and listened to my problem very patiently and calmly.
He instantly answered my queries and help me out from that. I hope for the best for his life in future.
Best wishes
Manisha
14 December 2024
Unprompted review
Very very very nice a ontrend.vip…
Very very very nice a ontrend.vip meanijment I am impressed 👍
14 December 2024
Unprompted review
Has great staff and prompt support
Has great staff and prompt support
7 December 2024
Unprompted review
Phoebe contacted me
Phoebe contacted me and is offering helpful support.
11 December 2024
Unprompted review
Thank you so much for your assistance…
Thank you so much for your assistance Emily. Your assistance was highly appreciated
9 December 2024
Unprompted review
Paul understood I wanted a refund and…
Paul understood I wanted a refund and within seconds helped me in getting back my money.
6 December 2024
Unprompted review
Thank you Daisy
16 November 2024
Unprompted review
I am disgusted I don't know who u r and…
I am disgusted I don't know who u r and u keep taking money from me and whenni Tey to skip the top up u come up as a scam warning remove my details from your system now I have reported you to my bank next it will be the police and all social media
15 November 2024
Unprompted review
Reply from Ontrend
Dear MISSKERRY,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@ontrend.vip for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Thieving company
I have requested several times for a refund & they ignore my request. Who the heck do they think they are just taking other people's money without giving a service. The company should be investigated. I'm seeking legal advice about it now.
12 November 2024
Unprompted review
Reply from Ontrend
Dear Samantha,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@ontrend.vip for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good customer service
After a slight misunderstanding Phoebe made contact and the issue was resolved quickly.
31 October 2024
Unprompted review
Good job on the go
1 September 2024
Unprompted review
The products are a really good quality…
The products are a really good quality and are also comfortable
5 September 2024
Unprompted review
good customer support
3 September 2024
Unprompted review
Escalation team resolved my issue…
Escalation team resolved my issue immediately and to my full satisfaction. Well done!
5 September 2024
Unprompted review
Systems need looking at to avoid…
Systems need looking at to avoid further disappointment
23 August 2024
Unprompted review
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