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Onward Waste Ltd Reviews 

745
•
TrustScore 5 out of 5

4.8

Waste Collection Service
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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, noting that collections are always on time and professional. People frequently highlight the friendly and helpful staff, who provide excellent communication and support, making interactions pleasant and easy. Many appreciate the convenience of the service, including flexible collection options and the careful handling of their property. However, some customers also noted occasional issues with collections. A few people mentioned instances where their waste was not collected as scheduled, sometimes requiring follow-up to resolve the problem.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its efficiency, reliability, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the consistent and on-time... See more

Customer service

People report positive experiences with customer service, highlighting their excellent and brilliant support.... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting easy and reliable communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very easy to use the garden waste collection service. Payment was made online, bags delivered to my house then very easy to book collection online once the bags were filled. Excellent, quick an... See more

Rated 5 out of 5 stars

I have been using onward waste since lockdown . I find them very good ,I can't always get my bin curbside but after phoning and explaining why they collected it from behind the hedge. I also like t... See more

Rated 5 out of 5 stars

I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more

Rated 5 out of 5 stars

When I had to choose between The Council collection and Onward, I was fed up with the constant price increases put in place by the council, so I tried the cheaper option. From the start, I was impress... See more

Company details

  1. #22 of 39 best companies in Waste Collection Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

745 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(745)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Available

Irrespective of the occasional glitch you are always easy to contact and resolve, also your operators take care to ensure bags are left sensibly so that they don't blow away. Well done'

10 July 2024
Rated 4 out of 5 stars

Quick and efficient service

Quick and efficient service - usually turn up when they say they will, or contact me if there's a delay. Would be useful if collections could be booked online for the filled sacks rather than having to phone in.

29 August 2024
Rated 2 out of 5 stars

Not a great service

Not a great service. Website is confused and confusing. The customer is not informed when the pick up will take place ... unless you phone up. Doesn't always come on the agreed day. This is really annoying when you are trying to organise a pick up from somewhere you are working, rather than living. You end up with an annoyed customer, bins still being full and having to return to a job 4 days in a row. Communication needs to be improved before we use this company again.

18 June 2024
Rated 4 out of 5 stars

The service is very good

The service is very good, generally the collection is within a few days, however sometimes it has been up to a week. It would benefit from a notification via txt or email of the collection date.

4 June 2024

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