Appalling customer service
Appalling customer service. Really disappointing and I hope they will learn the hard way when all their customer base leaves them for good.
9 April 2026
Unprompted review
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Company details
Written by the company
Onyx is a high-end fitness equipment provider specialising in Pilates, Barre, Yoga, and Home Exercise equipment and accessories. Our equipment is high-quality, multi-functional, and aesthetic at its core, aligned with contemporary British elegance. We have also crafted our products with a mixture of sustainable and highly durable material.
Contact info
Unit F210, 100 Garratt Lane, Wandsworth, SW18 4DJ, London, United Kingdom
- enquiries@onyx-fitness.com
- onyx-fitness.com
3.4
Average
3 reviews
Hasn’t replied to negative reviews
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New mat and equipment
I recently purchased a mat, ball, and weights from this brand and they are such good quality! The light green shade is so nice and I have already been complemented on it. The mat is super comfy on my knees and the texture of the equipment is really nice and has a nice clay aesthetic. The last yoga mat I bought was way more expensive and really thin and uncomfortable which made some poses quite difficult but this is perfect.
5 January 2026
Unprompted review
Excellent pilates products
I recently bought Onyx's hand weights, pilates ball and resistance bands. Their products are excellent, very high quality (and also very aesthetically pleasing). Shipping was fast, and their customer service was very helpful and courteous.
I had a great experience!
26 May 2025
Unprompted review
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