Customer service representative Ujala was very nice and responsive. I got worried because I didn't receive the confirmation email right after I paid for the flight. I think that's just how OTA booki... See more
Company replied
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Review summary
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Raza was very helpful & answered my questions with information clearly explaining what I needed to know. He also followed up to check on the seating arrangements that were missing with my airfare. Unf... See more
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I had a problem with the duration that takes for my ticket to be issued. It took four days after calling back and forth for my ticket to be issued and it was really frustrating experiences . It was on... See more
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I just go through my mail which i got from oojo, there showing 25% discount for booking to flight and I open that and purchase my ticket everything us goid and I fill my details and book my ticket an... See more
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Company details
Written by the company
Oojo is an airline ticketing online platform with real-time quotes and price-drop alerts. This unique flight search engine allows you to reduce flight expenses by offering deeply discounted fares from world-class airlines. Along with innovative technology, Oojo stands out with its personalized service and post-sale support – over 1000 travel experts are ready to assist in 15+ languages and are available 24/7. Read reviews about Oojo and discover feedback from travelers who have booked their flights at oojo.com platform and have shared their own experiences.
Contact info
Rokin 69A, 1012 KL, Amsterdam, Netherlands
- 888-457-6656
- feedback@oojo.com
- www.oojo.com
4.5
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fraud, bait and scam
Fraud, scam. They advertise a lower than usual fare and then call you and ask for more money, and even if you pay good luck getting your ticket. Do not waste your time on that scam website, and don’t trust the positive reviews, they aren’t real.
20 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Oojo International B.V.
Your review made our day! We’re so happy to hear that OOJO was able to meet your expectations. Let us know when you’re ready for your next trip , we’re here to help!
Reply from Oojo International B.V.
Your stars are shining as bright as your next adventure! Thanks for flying with OOJO!
Reply from Oojo International B.V.
We’re so grateful for your review! OOJO strives to provide top-notch service, and we’re happy we could make your experience smooth and enjoyable. Can’t wait to assist again!
Reply from Oojo International B.V.
Thank you for the wonderful review! We’re thrilled to hear that OOJO exceeded your expectations. We look forward to helping you with your next travel plans.
Reply from Oojo International B.V.
Thank you for the wonderful review! We’re thrilled to hear that OOJO exceeded your expectations. We look forward to helping you with your next travel plans.
After booking my flight
After booking my flight, I could find any confirmation email while money was taken. These were scary hours
24 July 2026
Reply from Oojo International B.V.
Dear Valrod,
Thank you for sharing your feedback. We sincerely apologize for the concern and stress caused by not receiving your confirmation email after the payment was processed. We understand how worrying this situation can be. We have escalated your case for a thorough review to ensure this matter is properly addressed. Our team will look into the details and assist you accordingly. We appreciate your patience and the opportunity to improve your experience with us.
Warm regards,
Good experience as usual !!
25 July 2026
Reply from Oojo International B.V.
Thank you so much for your kind review! We’re thrilled to hear that OOJO helped make your travel planning easy. Can’t wait to assist you again soon!
Misleading Currency Display / Overprices tickets
Misleading Currency Display, Overpriced Flights & a Frustrating Booking Experience
This was one of the worst online flight booking experiences I’ve had.
I was booking Canadian domestic flights while physically in Canada, so naturally I expected all prices to be displayed in Canadian dollars (CAD). Instead, OOJO fails to clearly display the booking currency throughout the process. The currency is hidden in a tiny box near the end of the booking, and on the mobile website it’s even less obvious. Every major airline and reputable travel website clearly labels the currency on every page—OOJO doesn’t.
This isn’t just poor website design; it creates unnecessary confusion when you’re about to spend hundreds or even thousands of dollars.
To make matters worse, OOJO wasn’t even cheaper. After comparing the exact same flights elsewhere, I found they were significantly more expensive than booking directly with the airline and through other well-known travel sites. The whole point of using a third-party booking site is to save money, but instead I ended up finding better prices elsewhere with far more transparency.
I’ve been a pilot for over five years and have worked in the aviation industry for eight years, so I’ve booked and dealt with flight reservations countless times. I’ve never come across another booking website that hides the currency this way or makes the pricing so unclear.
I would strongly recommend avoiding OOJO and booking directly with the airline or through a reputable travel agency. Transparent pricing and clearly displayed currencies should be the bare minimum when selling airline tickets
4 July 2026
Unprompted review
Reply from Oojo International B.V.
Dear Kislay Kukreti,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to better understand the situation so we can investigate it thoroughly. We appreciate you bringing your concerns regarding currency display, pricing, and the booking process to our attention. A request for more details has been sent to you through this platform, and we would be grateful if you could take a moment to provide the requested information, including your booking details, so our team can review your case further. Your feedback is important to us, and we appreciate the opportunity to look into this matter and improve your experience with Oojo.
The fair price was excellent
The fair price was excellent. The service was very fast. It didn’t even take 45 seconds and I got the E ticket already confirmation from the Air Line to my email Mail. Thank you very much.
24 July 2026
Reply from Oojo International B.V.
We truly appreciate your kind words! OOJO is all about making travel easier, and we’re thrilled to hear we did that for you. Looking forward to working with you again!
She was respectful and help me out to…
She was respectful and help me out to find another day thanks
24 July 2026
Reply from Oojo International B.V.
Thank you for the wonderful review! We’re thrilled to hear that OOJO exceeded your expectations. We look forward to helping you with your next travel plans.
Easy and convinient
23 July 2026
Reply from Oojo International B.V.
High ratings from travelers like you keep us going! Can’t wait to assist with your next trip.
AVOID AT ALL COSTS
AVOID AT ALL COSTS. To call this company a fraud is perhaps overstating it, but to say that they have among the worst customer service I have ever experienced is accurate. It is not worth the ticket discount to use Oojo. If you need a refund or to make changes, they simply give you the run around until you give up.
In my case, I need a refund on a ticket into Abu Dhabi (en route to Bangkok), due to the Abu Dhabi airport literally being threatened by drone attacks because of the Iran conflict. Thus far they have kept me on hold, dropped my calls, and sent emails that "I missed their call" though my phone shows no missed calls.
Update: The "Special Code" provided by Oojo below did nothing. I contacted them at the email they provided, with the code for quick service, and got no reply to my email. Not surprised.
22 July 2026
Unprompted review
Reply from Oojo International B.V.
Dear Aaron Shores,
We’re truly sorry for the inconvenience caused. Please allow us the opportunity to resolve this matter quickly. Reach out to us at feedback@oojo.com with your Special ID 466718, and we’ll take action right away.
Best regards
Reply from Oojo International B.V.
Dear Ernst Mangold,
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to learn more so we can look into the matter properly. We’ve sent you a request for additional information through this platform and would greatly appreciate it if you could take a moment to complete it.
Your input is important to us, and it will help ensure your concerns are reviewed by the appropriate team.
Best Regards
Reply from Oojo International B.V.
Thank you for the great review! We're glad to hear that OOJO made your journey easier. We can’t wait to work with you again for your next trip!
FRAUD
FRAUD, DON'T BOOK Tickets with them
They will not give you ticket! They hold your money and think about how to upsell you. I didn't get a ticket!
So frustrated.
22 July 2026
Unprompted review
Reply from Oojo International B.V.
Dear Sergey Pantileev,
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to learn more so we can look into the matter properly. We’ve sent you a request for additional information through this platform and would greatly appreciate it if you could take a moment to complete it.
Your input is important to us, and it will help ensure your concerns are reviewed by the appropriate team.
Best Regards
Great costumer service
22 July 2026
Reply from Oojo International B.V.
Thank you for the wonderful review! We’re thrilled to hear that OOJO exceeded your expectations. We look forward to helping you with your next travel plans.
Reply from Oojo International B.V.
We’re so grateful for your review! OOJO strives to provide top-notch service, and we’re happy we could make your experience smooth and enjoyable. Can’t wait to assist again!
Reply from Oojo International B.V.
Thank you for sharing your positive experience with OOJO! We’re so glad to hear that we could make your journey easier. Looking forward to being a part of your next travel adventure!
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