Customer service representative Ujala was very nice and responsive. I got worried because I didn't receive the confirmation email right after I paid for the flight. I think that's just how OTA booki... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Raza was very helpful & answered my questions with information clearly explaining what I needed to know. He also followed up to check on the seating arrangements that were missing with my airfare. Unf... See more
Company replied
I had a problem with the duration that takes for my ticket to be issued. It took four days after calling back and forth for my ticket to be issued and it was really frustrating experiences . It was on... See more
Company replied
I just go through my mail which i got from oojo, there showing 25% discount for booking to flight and I open that and purchase my ticket everything us goid and I fill my details and book my ticket an... See more
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Company details
Written by the company
Oojo is an airline ticketing online platform with real-time quotes and price-drop alerts. This unique flight search engine allows you to reduce flight expenses by offering deeply discounted fares from world-class airlines. Along with innovative technology, Oojo stands out with its personalized service and post-sale support – over 1000 travel experts are ready to assist in 15+ languages and are available 24/7. Read reviews about Oojo and discover feedback from travelers who have booked their flights at oojo.com platform and have shared their own experiences.
Contact info
Rokin 69A, 1012 KL, Amsterdam, Netherlands
- 888-457-6656
- feedback@oojo.com
- www.oojo.com
4.5
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good communication skills
10 July 2026
Reply from Oojo International B.V.
We appreciate you taking the time to share your experience! OOJO aims to provide hassle-free travel services, and we're thrilled to hear we succeeded. We can’t wait to help again!
Reply from Oojo International B.V.
Thank you so much for your kind review! We’re thrilled to hear that OOJO helped make your travel planning easy. Can’t wait to assist you again soon!
Reply from Oojo International B.V.
We’re so happy to hear that you had a wonderful experience with OOJO! We love helping our customers have smooth and enjoyable trips. Can’t wait to assist you on your next adventure!
Real person not “Ai” customer service.
I’m so relieved to talk to a real person in customer service, not “A1”. The person I talk too is friendly and very understanding. The process went smoothly. Thank you…
8 July 2026
Reply from Oojo International B.V.
We can’t thank you enough for your positive feedback! It’s wonderful to hear that OOJO exceeded your expectations. We're excited to continue supporting your travel plans.
VERY EASY AND BEST OR CHEAP AIR FARE…
VERY EASY AND BEST OR CHEAP AIR FARE BOOKING SIDE EVER I SEEN .
9 July 2026
Reply from Oojo International B.V.
Thank you for sharing your great experience with us! We’re delighted that OOJO was able to assist with your travel needs. We look forward to your next booking!
Reply from Oojo International B.V.
We truly appreciate your kind words! OOJO is all about making travel easier, and we’re thrilled to hear we did that for you. Looking forward to working with you again!
Aggressive, misleading and unprofessional upselling
Oojo does book tickets and issue them, so it performs its basic function. However, the upselling that takes place is offensive and unprofessional. Specifically, received a call to verify my flight details line-by-line, which seemed odd. The caller from Oojo kept asking why I wouldn't upgrade and I told her cost. In the end, she sent me an email saying "thank you for agreeing to upgrade, click the link to confirm" which was clearly designed to trick me into paying more. Very, very aggressive sales - avoid, avoid
17 June 2026
Unprompted review
Reply from Oojo International B.V.
Dear Isaac Callan,
Thank you for additional information.
We've sent you an email in order to receive more details about your experience,in order to investigate and assist further.
Thank you.
Reply from Oojo International B.V.
Thank you for sharing your positive experience with OOJO! We’re so glad to hear that we could make your journey easier. Looking forward to being a part of your next travel adventure!
Reply from Oojo International B.V.
High ratings from travelers like you keep us going! Can’t wait to assist with your next trip.
This has been the worst experience I’ve…
This has been the worst experience I’ve ever had with a travel booking company.
I booked with Oojo because it was only slightly cheaper than other third-party websites. That small saving has turned into months of frustration. After the airline changed my flight and I lost an entire day of my trip, the company asked whether I accepted the change. I declined and requested an alternative itinerary, but they couldn’t offer one. Instead, they offered to cancel the booking with a full refund. I accepted, and the airline approved the refund.
Three months later, I still haven’t received my money.
Every time I contact Oojo, I get a different excuse or another delay. They are deliberately dragging out the process, hoping I’ll eventually give up on getting the refund I’m owed.
I will never use this company again and cannot recommend it to anyone.
1 April 2026
Unprompted review
Reply from Oojo International B.V.
Dear Claire Boubou,
We apologize for any frustration caused and want to help you resolve this. Please contact us at feedback@oojo.com with your Special ID 464998, and we will take prompt action to address your concerns.
Best regards
Very nice user interface
8 July 2026
Reply from Oojo International B.V.
We truly appreciate your feedback! It’s great to know that OOJO provided the service you were looking for. We’re excited to help with your next travel plans!
Reply from Oojo International B.V.
High ratings from travelers like you keep us going! Can’t wait to assist with your next trip.
Raza was very helpful & answered my…
Raza was very helpful & answered my questions with information clearly explaining what I needed to know. He also followed up to check on the seating arrangements that were missing with my airfare. Unfortunately, the seats I selected were not included with my airfare. Thank you Raza for your service!
6 July 2026
Reply from Oojo International B.V.
Thanks for sharing your experience! We’re so glad to hear that Raza made booking your trip so easy. We truly appreciate your feedback and look forward to assisting you with all your travel needs.
I appreciate the personal follow up to…
I appreciate the personal follow up to confirm details, but I already confirmed the details when I booked online. Just simply calling passengers and letting them know that you can answer any questions - that you’re there to take care of any additional needs and that they can call you directly in the future - would be worth the time and energy.
7 July 2026
Reply from Oojo International B.V.
We appreciate your suggestion and understand the value of proactive communication.We will take your comments into consideration as we continue improving our customer experience. Our goal is to make sure customers know we are available to assist with any questions or additional needs throughout their journey.
Actually that was really great since i…
Actually that was really great since i booked the ticket was so easy then I got a call from Hiroshi Ahmed he confirmed everything with me starting from first and last name to the offers for the flight benefits also his English was very clear and understanding
I really appreciate your guys service
7 July 2026
Unprompted review
Reply from Oojo International B.V.
We appreciate you taking the time to share your experience! Hiroshi Ahmed will be thrilled to hear that you were satisfied with their service. Your satisfaction is our top priority, and we can’t wait to assist you again.
Reply from Oojo International B.V.
We’re so happy to hear that you had a wonderful experience with OOJO! We love helping our customers have smooth and enjoyable trips. Can’t wait to assist you on your next adventure!
Reply from Oojo International B.V.
Thank you for sharing your great experience with us! We’re delighted that OOJO was able to assist with your travel needs. We look forward to your next booking!
Reply from Oojo International B.V.
We’re so grateful for your review! OOJO strives to provide top-notch service, and we’re happy we could make your experience smooth and enjoyable. Can’t wait to assist again!
Reply from Oojo International B.V.
Your words make our day! We’re honored to be part of your travel experience. Looking forward to the next one!
Excellent pricing
7 July 2026
Reply from Oojo International B.V.
High ratings from travelers like you keep us going! Can’t wait to assist with your next trip.
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