Carrier charges for shipping a package will always be based on rounded up numbers, so we have no choice but to follow that rule since we won't know until time of shipping if a package will be sent by itself or consolidated, we show rounded up weights in our system. 1.1 lb is going to be 2 lb, for example. Additionally, we don't remove any packing materials or change packaging until time of shipping, so again, the whole package weight could easily show as higher than just the product itself. At the time of shipping, the box and the packing materials used are always selected based on the ethic that we make the package as small or as light as possible, thereby reducing the cost to the customer. Package consolidation and special packing are always followed as the customer requests. Especially with consolidation, there's no benefit to OPAS for NOT consolidating when the customer requests this. In this specific case, weights were taken multiple times but for some reason we were unable to convincingly convey the fact that we had no control over the shipment weight since a box and packing materials always add to the weight, beyond the total of the products themselves. We had zero reason to keep the weight higher as this causes not just a loss of customer, but also the markup is the same for a lower weight or a higher weight, so we stand to gain nothing. Depending on the carrier chosen and the level of carrier service chosen, our shipping prices can greatly differ from other forwarder options. We do attempt to provide the most economical service to all of our customers but we do not try to compete in price (for the services we provide) with certain very low-cost no-frills forwarders. We provide service well beyond what most package forwarding companies provide, in terms of not just customer service, but also in flexibility of services provided and the integrity of the information we provide to all of our customers.
