OpenAgent Reviews 2,196

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their honest, friendly, and efficient approach, making the entire process feel less stressful. Many highlight the exceptional customer service, noting the quick and helpful responses, as well as the valuable advice and support received. People appreciate the ease of contact and the promptness with which agents are recommended. However, some customers also noted issues with communication, such as receiving an excessive number of automated text messages or not being contacted by all recommended agents. A few people mentioned that some agents failed to show up for appointments or that there was a lack of follow-up from certain recommended agencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers mention positive feedback about service. Customers praise the prompt, friendly, and efficient... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the agents for being... See more

Customer communications

People report positive experiences with contact. Customers appreciate the quick contact from numerous... See more

Response time

Clients share positive opinions on response time. Many customers experienced immediate responses and quick... See more

Based on these reviews

Rated 5 out of 5 stars

We chose Harcourts Hallam for their Honest approach to our needs which included an extensive background to people and trades to fix and repair a badly run down property which we will sell in the near... See more

Company replied

Rated 5 out of 5 stars

Got a result from Agents recommended quickly. Two visited today and another one coming tomorrow. Felt a bit overwhelmed with the speed of the contacts but they all made me feel more relaxed about th... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Immediate response, with a follow up phone call explaining the process and dealing with my questions. The agents who were recommended were all very experienced and highly profess... See more

Company replied

Rated 5 out of 5 stars

Open Agent has given me the opportunity to liaise with not only one agent but a couple to pick and choose from. I listened carefully to what each agent say, talk about what they do best, an... See more

Company replied


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Find and Compare the Best Agents in Your Area. Since 2012, OpenAgent have continuously worked towards delivering on their promise to make it easier for Australians to buy and sell property. We understand the difficulties of the selling process and want to help with every step through our free agent comparison and shortlists, selling tools and calculators, helpful articles and guides and ongoing support whenever you need it. We won’t leave you hanging. We care about the type of agents we recommend to homesellers, so we focus on providing transparent, accurate, up-to-date information so you can choose the right agent for your home and situation. We analyse thousands of suburbs, property sales and real estate agents to find the top performing agents in your area. We are Australia’s No.1 real estate agent comparison site.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy to use

Really easy to use. The website takes all the hard work out of reviewing agents yourself and then emailing them..
Highly recommended.

23 July 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Laura!

Rated 5 out of 5 stars

I was able to discuss my situation and…

I was able to discuss my situation and to outline the improvements made to my house. The Agent very helpful and polite. I would highly recommend your agency to get the best advice and highest outcome when selling your house.

27 August 2025
OpenAgent logo

Reply from OpenAgent

Thank you so much for your review, Janet!

Rated 5 out of 5 stars

Pending sale as age closes in

The two agency's you recommended were very well known in Armidale and Lachie and Aiden were great to have come and talk with us. Very understanding knowing our situation

26 August 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Nicholess!

Rated 5 out of 5 stars

Excited Seller

Open Agent has given me the opportunity to liaise with not only one agent but a couple to pick and choose from.

I listened carefully to what each agent say, talk about what they do best, and how each individual’s capability is different. I honestly I find very very interesting.

By talking to these different agents, it has given me more understanding of how the property market is operating. The format of work. The reality of what, how, and where the market is heading.

Now I compare these professionals Open Agents have send me to other property managers that I have dealt with, and have definitely found their performance differences. I haven’t sold my house, but am very excited to see how it will go.

I would recommend Open Agent to family and friends 100%

21 August 2025
OpenAgent logo

Reply from OpenAgent

Hi Matelina,

Thank you so much for your thoughtful and detailed review — we're absolutely thrilled to hear that you had such a positive experience with us!

We’ve also sent you an email so we can connect and chat further about your journey — we’d love the opportunity to discuss it with you.

Wishing you all the best with the sale of your home!

Kind regards,
Susan

Rated 3 out of 5 stars

I wasn't using your site to buy or sell…

I wasn't using your site to buy or sell a house I was just checking on another house which was selling. So I didn't expect much but the site was informative and easy access.

8 August 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Fiona!

Rated 5 out of 5 stars

We were given the names of different…

We were given the names of different agents and told their sales records. It was easy to contact the agents and then make appointments with them.

2 August 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Jenny!

Rated 4 out of 5 stars

Prompt courteous service.

Prompt courteous service...which seems to be becoming a foreign concept these days when dealing with people...especially on the phone or email.
Face to face contact will always be a better way to interact with any business representative.

8 August 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Stephen!

Rated 5 out of 5 stars

I received several potential contacts…

I received several potential contacts within minutes. I was able to looks at reviews etc. to determine the best course for me and my own circumstances.

30 July 2025
OpenAgent logo

Reply from OpenAgent

Thanks for your review, Ivan!

Rated 5 out of 5 stars

Easy to use

Easy to use
Gave me recommendations and one agent - elders - jay was amazing

5 August 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Sally!

Rated 4 out of 5 stars

They recommended 2 real estate agents…

They recommended 2 real estate agents and it was hard to choose between the two. The real estate agents were very prompt in phoning and were very polite. It was an easy process doing an online search

26 July 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Lorraine!

Rated 5 out of 5 stars

Christina called me within a few…

Christina called me within a few minutes of doing a search and was very helpful with explaining how the Open Agent process works.

26 July 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Steven!

Rated 3 out of 5 stars

Open agent officer excellent.

Received a phone call within an hour
From one of the three Real Estate companies that were recommended by the Open Agent customer service officer. I did mention to her that at this stage I wasn’t ready for anyone to come into our home to give us an idea and suggestions on selling. This may be the reason why I have not heard from the other two. Surprisingly though one did respond. Maybe the other others are waiting for me to contact them.

31 July 2025
OpenAgent logo

Reply from OpenAgent

Hi Yvonne,

Thank you for your review. We're sorry to hear you only heard back from one of the recommended agents — that’s not the experience we aim to provide.

We’ll pass this feedback on to the agents involved to help improve their follow-up process. If you’d like us to recommend additional agents or assist further at any stage, please don’t hesitate to get in touch at either support@openagent.com.au or 13 24 34 and we’d be happy to help.

Kind regards,
Susan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look