OpenAgent Reviews 2,196

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their honest, friendly, and efficient approach, making the entire process feel less stressful. Many highlight the exceptional customer service, noting the quick and helpful responses, as well as the valuable advice and support received. People appreciate the ease of contact and the promptness with which agents are recommended. However, some customers also noted issues with communication, such as receiving an excessive number of automated text messages or not being contacted by all recommended agents. A few people mentioned that some agents failed to show up for appointments or that there was a lack of follow-up from certain recommended agencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers mention positive feedback about service. Customers praise the prompt, friendly, and efficient... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the agents for being... See more

Customer communications

People report positive experiences with contact. Customers appreciate the quick contact from numerous... See more

Response time

Clients share positive opinions on response time. Many customers experienced immediate responses and quick... See more

Based on these reviews

Rated 5 out of 5 stars

We chose Harcourts Hallam for their Honest approach to our needs which included an extensive background to people and trades to fix and repair a badly run down property which we will sell in the near... See more

Company replied

Rated 5 out of 5 stars

Got a result from Agents recommended quickly. Two visited today and another one coming tomorrow. Felt a bit overwhelmed with the speed of the contacts but they all made me feel more relaxed about th... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Immediate response, with a follow up phone call explaining the process and dealing with my questions. The agents who were recommended were all very experienced and highly profess... See more

Company replied

Rated 5 out of 5 stars

Open Agent has given me the opportunity to liaise with not only one agent but a couple to pick and choose from. I listened carefully to what each agent say, talk about what they do best, an... See more

Company replied


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Find and Compare the Best Agents in Your Area. Since 2012, OpenAgent have continuously worked towards delivering on their promise to make it easier for Australians to buy and sell property. We understand the difficulties of the selling process and want to help with every step through our free agent comparison and shortlists, selling tools and calculators, helpful articles and guides and ongoing support whenever you need it. We won’t leave you hanging. We care about the type of agents we recommend to homesellers, so we focus on providing transparent, accurate, up-to-date information so you can choose the right agent for your home and situation. We analyse thousands of suburbs, property sales and real estate agents to find the top performing agents in your area. We are Australia’s No.1 real estate agent comparison site.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Richard Stacey from PRD Real Estate has…

Richard Stacey from PRD Real Estate has been so good in every way to sell our house. Supportive, honest, caring. Always available to help. Many thanks Richard. Couldn't have done it without you and your team.

13 December 2025
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Reply from OpenAgent

Hi Karyn and Ian,

Thank you so much for your thoughtful review — we're absolutely thrilled to hear that you had such a positive experience with the agent we connected you with!

We’ve also sent you an email so we can connect and chat further about your journey — we’d love the opportunity to discuss it with you.

Thanks again!

Kind regards,
Susan

Rated 5 out of 5 stars

I was supplied with more than enough…

I was supplied with more than enough agents to choose from. I interviewed 3 of whom I chose the first one. They worked so hard and so quickly in selling my mother's estate with compassion and care and they felt like family. Such a great experience for me

4 December 2025
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Reply from OpenAgent

Thanks for the great feedback, Natalee! We're so glad we were able to connect you with a great agent.

- Susan, OpenAgent

Rated 5 out of 5 stars

The Company saved me so much time…

The Company saved me so much time looking for Real Estates. My time is vert limited so they have been so helpful.

Most of the Real Estates referred via OpenAgent have had good knowledge around the area

2 December 2025
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Reply from OpenAgent

Thanks for the review, Robyn! Glad we were able to help.

Rated 5 out of 5 stars

We chose Harcourts Hallam for their…

We chose Harcourts Hallam for their Honest approach to our needs which included an extensive background to people and trades to fix and repair a badly run down property which we will sell in the near future. To date everyone has been on the phone day by day to update all work schedules at the best prices which has left us beyond amazed at the finish to works.

25 November 2025
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Reply from OpenAgent

Thank you for the wonderful feedback, David!

Rated 5 out of 5 stars

Easy to work with

Easy to work with, great information and no cost to me. Makes it easier to not have to do the running around.

19 November 2025
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Reply from OpenAgent

Thank you for the wonderful feedback, Matthew!

Rated 5 out of 5 stars

You found the best Agent for me

You found the best Agent for me. Anil Singh. My house is already Under Offer after only five days.

25 November 2025
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Reply from OpenAgent

Thanks for the great feedback, Macaulay! We're so glad we were able to connect you with a great agent.

- Susan, OpenAgent

Rated 4 out of 5 stars

Agent was interred

Agent was interred, appeared competent and motivated
Also listened to my husband and myself about property

18 November 2025
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Reply from OpenAgent

Thank you for your review, Janice!

Rated 1 out of 5 stars

The agents suggested have not contacted…

The agents suggested have not contacted me as of today. Is this poor communication between you and the agents or are the agents just not interested?

14 November 2025
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Reply from OpenAgent

Hi Frank,

Thanks for your review, and we're really sorry to hear that none of the recommended agents followed up with you — that's certainly not the experience we aim to deliver.

We’ll investigate this on our end. We pride ourselves on finding suitable agents and so your feedback is valuable to ensure we improve our processes.

We’d love to help you connect with other local agents who may be a better fit. If you’re open to it, please reach out to us at support@openagent.com.au or give us a call on 13 24 34, and our team will be happy to provide some additional options.

Warm regards,
Susan

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