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Opengen Reviews 

1,437
•
TrustScore 4.5 out of 5

4.6

Software company
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Review summary

Created with AI, based on recent reviews

Looking at 1,088 reviews, reviewers overwhelmingly had a great experience with this company. People love how incredibly easy and user-friendly the application is, producing beautiful and impressive digital images or videos very quickly. Consumers find the platform extremely helpful for creative projects, professional graphics, and daily work tasks, consistently noting the exceptional quality and efficiency. Some reviewers were not happy with the application forcing users to leave feedback mid-session before they can download their generated creations or continue using it. A few people also felt that certain initial prompts or steps did not always yield the expected final results right away.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting that the software is fast, very... See more

Product

Customers expressed great satisfaction with the product, sharing that it delivers beautiful generated images,... See more

Quality

Consumers find quality to be positive, highlighting great products, amazing clean logos, and outstanding app... See more

Application

Clients share satisfaction on application, noting it is a very user-friendly, fast, and great tool for... See more

Service

Reviewers mention positive feedback about service, noting it is fast, user-friendly, and helpful for creating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great first impression. Will update as we go. Nice to arrive on a platform that does exactly what is says it can do!

Rated 5 out of 5 stars

Seems cool so far. They make you leave a review after one use. You can't continue until you leave a review so really, IDK yet.

Company details

  1. Software company

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4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,437)

1,378 reviews in the last 12 months

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Rated 1 out of 5 stars

An unexpected automatic charge of $29.99 without prior notice or a reminder.

I tested the OpenGen platform, but was deeply disappointed to discover an unexpected charge of $29.99 on my debit card⁠.
What upset me the most was the complete lack of transparency. Under the guise of a 5-day trial, they ask you to pay a small amount, while in faint gray text on the payment page, they state that you are actually signing up for a subscription. I received no prior notification, email warning, or reminder that the trial/subscription would soon convert to a monthly subscription.
Their billing practices seem designed to catch users off guard.
Only scammers operate this way.
If you decide to use this service, keep a close eye on your credit card statements or cancel the subscription immediately after the trial, as it will automatically renew without prior notice.

9 October 2026
Unprompted review
Rated 1 out of 5 stars

Unexpected €29.99 charge after a €1.75…

Unexpected €29.99 charge after a €1.75 trial – refund refused

I signed up for a 5-day trial on 9 October 2026 and paid €1.75. On 13 October, I was charged an additional €29.99 for a monthly subscription that I did not intend to continue.

I was not aware that the trial would automatically renew into a paid monthly subscription. I also did not manage to get the service I was looking for during the trial period.

I contacted customer support and requested a refund. I have not used any of the 2,000 monthly credits, yet my refund request was refused on the grounds that subscription payments are non-refundable. My subscription has since been cancelled.

I find it very disappointing that a customer can be charged almost €30 for a service they did not intend to continue using, receive no refund despite leaving all monthly credits unused, and be referred to a general refund policy.

I would advise anyone considering this service to carefully check the subscription and automatic renewal terms before entering their payment details.

13 October 2026
Unprompted review

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