Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
Company replied
3.8
Great
482 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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NEVER use openlane !
1. if you whant to order car and wait for it 3 months or more welcome to openlane .
2. If you recive car with engine problems or with no second wheel set that was inside car its not openlane problem .
3. support team working slow and not as need
13 February 2026
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry to read that your experience with delivery time, vehicle condition, and support did not meet your expectations. We understand how frustrating it is to wait several months for a car and to feel unsupported when issues arise.
Delays can occur due to logistics or seller-side processes, but we fully acknowledge that clearer timelines and proactive communication are essential. Regarding vehicle condition and missing items, these situations are assessed under our Claim Policy, and we regret if the outcome left you feeling that your concerns were not properly addressed.
We also take your comments about the speed and quality of our support seriously. Improving response times and the clarity of our communication remains a priority for us.
Thank you for taking the time to share your experience.
Kind regards,
The OPENLANE Europe Team
It is a reliable company
It is a reliable company
A large number of verified cars and with a fairly detailed description
13 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re pleased to hear that you consider OPENLANE a reliable company and that you value the large selection of verified vehicles with detailed descriptions. Transparency and trust are essential in our business, so your feedback truly means a lot.
We look forward to continuing to support you.
Kind regards,
The OPENLANE Europe Team
Excellent customer service
Excellent customer service . Please contact me back at 359879566881
13 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Asparuh, for your 5-star review!
We’re glad to hear that you experienced excellent customer service — your feedback is highly appreciated.
For security and privacy reasons, we’re unable to contact you directly via phone based on a public review. Could you please reach out to our Customer Support team through your OPENLANE account or via the official contact channels on our website? Our team will be happy to assist you promptly.
Kind regards,
The OPENLANE Europe Team
I recently purchased my first vehicle…
I recently purchased my first vehicle through Openlane as a professional car dealer, and the experience was excellent from start to finish.
The platform is well organized, transparent, and easy to use.
Communication was efficient, and the support team responded promptly whenever clarification was needed. The invoicing process was clear, and the vehicle documentation was properly handled.
I highly recommend Openlane to dealers looking for a transparent and efficient way to source vehicles internationally.
22 January 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Levente, for your outstanding 5-star review!
We’re delighted to hear that your first vehicle purchase through OPENLANE was an excellent experience from start to finish. It’s especially rewarding to know that you found the platform organized, transparent, and easy to use — that’s exactly what we strive to deliver for professional dealers sourcing vehicles internationally.
We’re also pleased that our communication, invoicing process, and document handling met your expectations. Clear processes and prompt support are key priorities for us, and your feedback confirms we’re on the right path.
Thank you for your recommendation and for placing your trust in OPENLANE. We look forward to supporting many more successful purchases in the future.
Kind regards,
The OPENLANE Europe Team
Great communication
10 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Kristiyan, for your 5-star review!
We’re pleased to hear that you appreciated the communication. Clear and effective interaction is essential to us, and it’s great to know this made a positive difference in your experience.
We look forward to continuing to support you.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your fantastic 5-star review!
We’re delighted to hear that everything was excellent and that Leo Costa provided you with great support. It’s always our goal to deliver clear, efficient, and professional assistance.
We’ll be happy to share your kind words with Leo. Thank you for your trust!
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Filip, for your 5-star review!
We’re pleased to hear that you found the response fast and clear. Providing timely and straightforward communication is very important to us.
We appreciate your feedback and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
Very happy with the experience with Leo…
Very happy with the experience with Leo C..very helpful and kind.
9 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Ciprian, for your fantastic 5-star review!
We’re delighted to hear that you’re very happy with your experience and that Leo C. was helpful and kind throughout. Providing supportive and friendly assistance is something we truly value.
We’ll gladly share your kind words with Leo — they’ll certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Very good costumer service!
9 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Katharina, for your wonderful 5-star review!
We’re delighted to hear that you experienced very good customer service. Providing attentive, reliable, and professional support is always our priority, so your feedback is truly appreciated.
We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Agent Leo is a Pro
I’ve had a technical issue and lost my connection. Leo sent me an email reaching back to me so I could be responded in despite of losing my connection with him by the chat. He was such a pro, and the situation that made me reach out to your company in the first place got solved.
5 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re really glad to hear that Leo handled the situation so professionally. Losing a connection during a technical issue can be frustrating, so it’s great to know he followed up by email and made sure you still received the support you needed.
Your feedback highlights exactly the level of commitment and care we aim to provide. We’ll be happy to pass your kind words on to Leo, and we’re pleased that your issue was fully resolved.
Kind regards,
The OPENLANE Europe Team
Great place for buying used cars.
5 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review! 🌟
We’re happy to hear that you see OPENLANE as a great place for buying used cars. Offering a reliable platform with clear information and smooth processes is exactly what we aim for.
Thank you for your trust, and we look forward to supporting you again soon.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re glad to hear that you experienced our service as very professional. Maintaining high standards in every interaction is important to us, and your comment confirms we’re on the right track.
We appreciate your trust and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
had a very positive exGreat support during a very stressful extra-time auctionperience with…
had a very positive experience with Openlane, especially thanks to Leo C, who supported me live in the chat during the extra time phase of an auction.
Leo was extremely competent, calm, and clear in his explanations at a moment where timing and decisions really matter. He was also very friendly, approachable, and always available to clarify doubts quickly, which made a huge difference.
His support gave me confidence to manage the extra-time phase properly and ultimately close the deal successfully. This kind of professional and human support is exactly what you want when buying vehicles through online auctions.
Thank you, Leo C., and well done to the Openlane team.
5 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for sharing such a thoughtful 5-star review!
We’re truly pleased to hear that you had a very positive experience with OPENLANE, especially during such a critical and time-sensitive moment as the extra-time phase of an auction. Situations like these can indeed be stressful, so it’s great to know that Leo C.’s calm, clear, and competent support helped you make confident decisions and successfully close the deal.
Your appreciation for both the professional and human side of our service means a lot to us. We’ll be sure to pass your kind words on to Leo and the team — feedback like this is a real motivation to keep improving and delivering the level of support our customers expect.
Thank you for your trust, and we look forward to supporting you again in future auctions.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re glad to hear that the answer you received was quick, clear, and exactly what you needed. Providing precise and efficient support is always our goal.
We appreciate your trust and are happy to assist you again anytime.
Kind regards,
The OPENLANE Europe Team
Perfect support and fast response from…
Perfect support and fast response from this company
Support name : Leo C
4 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re delighted to hear that you received perfect support and a fast response from our team. Special thanks for mentioning Leo C. — his dedication and responsiveness are qualities we truly value.
We appreciate your trust and look forward to assisting you again whenever needed.
Kind regards,
The OPENLANE Europe Team
Agent Leo C very helpful
Agent Leo C was very fast and helpful! made my day better!
4 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your great 5-star review!
We’re really happy to hear that Leo C. was able to help you quickly and effectively — and even brighten your day! That kind of positive impact is exactly what we aim for in our customer support.
We’ll gladly pass your kind words on to Leo. Thank you for sharing your experience with us.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re happy to hear that everything went smoothly and that you’re satisfied with the experience. Your appreciation encourages us to keep delivering clear and reliable service.
Thank you for choosing OPENLANE.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re delighted to hear that you appreciated the expertise and fast delivery. Providing professional guidance and efficient processes is exactly what we strive for.
We truly value your trust and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
I purchased a Ford Trafic (2006)…
I purchased a Ford Trafic (2006) through Openlane. After delivery, it became clear that the vehicle was in a catastrophic technical condition – a non-functional engine, injectors, turbocharger, timing system, gearbox, and clutch. The vehicle was practically undriveable.
I attempted to file a claim, which was rejected based on their terms and conditions (time limit and minimum vehicle price). Formally, this is in line with their rules, but in reality, buyers of lower-priced vehicles carry not just the risk, but the entire burden.
In my experience, the technical condition of vehicles under €3,000 can be extremely poor and not clearly reflected in the listing description. Subsequent repair costs can easily exceed the purchase price several times over.
I consider Openlane to be a platform suitable only for professionals who fully expect to buy a technical wreck for parts or a complete rebuild. For ordinary buyers expecting a drivable vehicle, I do not recommend this service.
We have now found during the technical inspection, which was unsuccessful, that the car has total corrosion of the undercarriage. The car is suitable for scrapping.
!!!! I definitely do not recommend Openlane !!!!
18 November 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
We are sorry to read about your disappointment and understand how frustrating this situation must have been.
However, we would like to clarify several important points to ensure a complete and factual understanding of this case.
The vehicle in question was auctioned and sold for €2,300, which places it below the €3,000 threshold clearly stated in our Claim Policy. As communicated transparently on our platform and in our Terms & Conditions, technical and bodywork claims are not eligible for vehicles below this value, regardless of the nature of the defect.
In addition, our records show that:
The vehicle was delivered on 14/11/2025
The claim was submitted on 13/01/2026, well outside the claim window defined in Article 10.2.2 of our Terms & Conditions
These rules apply equally to all buyers and are designed to ensure fair and consistent handling of claims.
While we regret that the vehicle did not meet your expectations and that repair costs turned out to be high, we must also note that repairs were undertaken despite our explicit instruction to wait for the claim investigation to be completed.
We remain committed to transparency and fairness and encourage all buyers to familiarize themselves with our Claim Policy and Terms & Conditions prior to purchase to avoid misunderstandings.
Thank you for sharing your experience.
First and last experience with OPENLANE – rigid handling and lack of accountability
This was our first experience with the OPENLANE platform and, unfortunately, the way it was handled has determined us not to continue any future collaboration.
We purchased a Mercedes-Benz GLC Coupé that was listed with certain driver assistance features, which represented an important factor in our purchasing decision. Upon delivery and following subsequent checks, we discovered that some of these features were not actually present on the vehicle, despite being mentioned in the listing. Furthermore, during use, we identified additional discrepancies, indicating that this was not an isolated issue.
We formally notified OPENLANE in a correct and well-documented manner, expecting a proportional and situation-specific solution. Unfortunately, the entire approach was strictly procedural, with no real willingness to assess the concrete circumstances of the case.
We were informed that:
a return of the vehicle would not be considered,
the discrepancies were deemed “minor” regardless of their number,
the only possible solution was a standard voucher, applicable exclusively to future purchases.
Although we requested an escalation and a review at a higher decision-making level, we were advised that no such level exists and that the company’s position is “final”.
We fully understand the B2B framework in which OPENLANE operates. Precisely for this reason, we expected greater flexibility, accountability, and commercial balance, rather than a rigid application of internal policies, irrespective of context or client impact.
This experience has led us to evaluate and choose other similar platforms available on the market, which we consider viable alternatives and, in our view, more oriented toward long-term partnership.
In conclusion, this was a disappointing experience, handled in a manner that does not inspire confidence. We believe it is important for other professionals to be aware of how such situations are managed, in order to make an informed decision before engaging with OPENLANE.
19 December 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share such a detailed and considered review. We genuinely regret that your first experience with OPENLANE did not meet your expectations and that it has led you to decide against any future collaboration. We fully understand how disappointing this must be, especially when specific vehicle features played a key role in your purchasing decision.
We acknowledge your frustration regarding the driver assistance features mentioned in the listing and later found to be missing, as well as your feeling that the handling of your case was overly rigid and insufficiently tailored to the concrete circumstances. While our teams assess claims according to defined policies to ensure consistency and equal treatment, we recognise that, in your case, this approach did not provide the level of flexibility or commercial balance you expected.
It is also clear from your feedback that the communication around escalation and decision-making left you feeling unheard and without meaningful options. That is not the experience we aim to deliver, and we regret that the solution proposed — limited to a standard voucher for future purchases — did not feel proportionate or satisfactory to you.
Your comments are particularly valuable because they highlight an important point: beyond procedures and policies, professional partnerships are built on trust, accountability, and the feeling that specific situations are genuinely understood. We take this feedback seriously and will use it to reflect internally on how we can improve our approach in complex or borderline cases.
We are sorry that this experience did not inspire confidence and thank you for expressing your concerns in such a constructive manner. We wish you every success with your future purchases and partnerships.
Kind regards,
The OPENLANE Europe Team
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