Openpay Reviews 3,877

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I think Openpay is great you can pay off in small amounts without breaking the bank. I also love the online feature where you can pick how much you pay over a certain amount of weeks or months. The on... See more

Company replied

Rated 4 out of 5 stars

I once gave Openpay a 5 star review, however I have just been told that their monthly fees are going up, up to $5 per FN due to cost of living.. I find this ridiculous, how does the cost of living eff... See more

Company replied

Rated 5 out of 5 stars

What can I possibly say that anyone that has benefitted from the use of Openpay doesn't already know? I tell my friends and they to now use Openpay. Times are getting harder and bills more expensive.... See more

Company replied

Rated 5 out of 5 stars

0penpay is a excellent company to do business with, Their APP is very easy to use plenty of places to shop at and the process is easy to go through with good options that can be used. A good and safe... See more

Company replied

Company details

About Openpay

Written by the company

Pay the flexible way with Openpay. Spread the cost of purchases up to $20k over 2-24 months. Our mission is to change the way people pay, for the better. No interest. None.
How it works.
Shop with Openpay.
Fee Structure.
Help & Support.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Sooo easy!

Sooo easy!! But the app desperately needs an option to pay out the outstanding amount!!!!

19 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks Suz! We appreciate the feedback and hopefully will be able to make this an option.

Rated 1 out of 5 stars

I made 2 transactions at 2 separate…

I made 2 transactions at 2 separate times each a day apart to complete a purchase for shoes through sports power that did not go through due to an apparent error
They took my money both times I rang up and was told I would be refunded 24 hours later
I still have not received my refunded they then took my spending limit down as though the plan /purchase went through and both times did not receive my shoes
Lengthy waiting time to talk to customer service and was put in hold for over an hour to be told they can't do anything there trying to fix it
Well I'm still out of pocket and have not received my product
I was also told the second plan would go through that afternoon and I could pick my shoes up but it did not still nothing still out of pocket so angry

19 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Hi Ellie,

Thank you for the feedback. We unfortunately did have a system outage causing this. I can see you were able to finally put your plan through and I suspect you may have or will have your funds back by today.

Rated 5 out of 5 stars

Love this app

Love this app. Don’t have to touch my savings.

20 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Gail! Always good to have Openpay in your back pocket for those unexpected purchases.

Rated 5 out of 5 stars

openpay keeps me informed on what is…

openpay keeps me informed on what is happening and when money is due so I dont forget

19 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Sue! Glad you find the reminders helpful :)

Rated 5 out of 5 stars

I love Openpay..

I love Openpay.. The fact that it's not just a pay in 4 installments is awesome and helpful if needed.. I never skip or defer payments and always pay on or before time.. I have never had an issue.. my only issue is self control at Bunnings.. I love that place! 😁💕🌱🌻🔧🔨🎁

9 December 2022
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Debbie! Why pay in 4 when you can pay in more!? :D

Rated 1 out of 5 stars

Openpay - Avoid it like the plague..

Absolute terrible customer service..
After completing 5 plans with them and always paid out early they didn't want to give me a 6th plan so I went with ZIP Pay..
Dealing with customer service is almost as bad as eBay.. Both companies employ muppets that have No Idea what is going on and are absolutely useless and no help.. I might as well have banged my head against a brick wall because the experience was the same..

18 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Hi David,

Thanks for the review. After looking at your account I can see you applied for a limit increase and were declined. When assessing credit increases, multiple factors are taken into consideration including payment history, credit file score and other things. Unfortunately it seems something didn't meet the criteria for the amount you were requesting.

Rated 5 out of 5 stars

Fantastic Payment Plan Shopping

Fantastic customer service. Easy and manageable payment plan to purchase the products we needed.

15 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Simone! So glad your experience with our customer service team was fantastic.

Rated 5 out of 5 stars

Easy to use

Easy to use, very informative with reminders about upcoming payments and low fees.

29 November 2022
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review! Glad you are benefiting from the reminders.

Rated 1 out of 5 stars

Very disappointed with the fact you…

Very disappointed with the fact you increased fees per payment last year.
I have finalised my account but finding it very difficult to have the account closed.
So please any assistance with making this happen.
THANKYOU

17 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Hi Judy,

We have tried to reach out to you regarding this. Please get back to us on info@openpay.com.au

Rated 5 out of 5 stars

Love Openpay

Love Openpay. So simple, regular updates it’s great

16 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks Sandra! So glad everything is nice and easy.

Rated 5 out of 5 stars

Brilliant Service

Just super brilliant service all round especially for expensive purchases and fantastic for myself personally for mechanical repairs that can arise very unexpectedly. Thank you for such a service.

16 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Patricia! Always good to have Openpay in your back pocket for those unexpected purchases.

Rated 5 out of 5 stars

Easy to use

Easy to use. The reminder for payments was great

16 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the review Milly! We appreciate it.

Rated 5 out of 5 stars

Easy to use

Easy to use, explains plan straight up. Been a great experience.

28 September 2022
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the review Warwick! Glad you found everything nice and transparent.

Rated 5 out of 5 stars

All around great service have used…

All around great service have used Openpay on multiple occasions and my experience dealings have been fantastic 👍👏👏👏👏

16 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the fantastic review Sonny! So glad you've had a great experience with us :)

Rated 4 out of 5 stars

Found it easy to apply

Found it easy to apply. The only issue I had was when I tried to up my limit I couldn't even tho all my payment came out on time.

15 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Gael! Limit increases are based on a few factors not only payments on time.

Rated 1 out of 5 stars

Would not recommend

Used this company twice, and always paid my account off. Then all of a sudden spending limit went to 0. Would not recommend, leaves you embarrassed at the counter for no good reason.

13 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Hi Lachlan,

Unfortunately once we are made aware of someone's debt agreements or bankruptcy claims we are unable to lend to them. We apologise for the frustration this has caused you.

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