OpenRoad Lending Reviews 1,940

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Completely misleading and sent me 9.98 preapproval and then came back at 18.99 . I have only been back in the country for 2 years and I have other approvals for 13 and 14 percent with other lenders. D... See more

Rated 5 out of 5 stars

At first I was skeptical about refinancing my vehicle but when I thought about what I could save a month, I decided to give it a try. I am glad that I did because Shakeria made this a stress-free and... See more

Rated 5 out of 5 stars

I will say I’m a satisfied customer. My refinance experience was good and very swiftly. All was done and taken care of in a week with payout and all. Glad to be saving some money on lowering my car pa... See more

Rated 5 out of 5 stars

I was very skeptical about using their service but Ray was empathetic and listened to my concerns. He walked me through the super easy process and I can honestly say that I was able to save over $200... See more

Company details

  1. Non-bank financial service
  2. Financial advisor

Information provided by various external sources

Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad Lending is your auto loan specialist assisting you in finding the best auto loan terms for your new or used car purchase or by helping you save money by refinancing your existing vehicle. Headquartered in the Dallas/Fort Worth area and chosen as one of the Best Places to Work by the Dallas Business Journal, we provide loan products to customers throughout the country and our staff has helped tens of thousands of consumers just like you get into the car or truck of their dreams. With OpenRoad, you are in the driver’s seat when it comes to the full details of your loan. No hidden costs, no application fees – just a great rate, easy process and award-winning customer service experience to help you along the way.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

STAY AWAY FROM COMPANY

STAY AWAY FROM COMPANY! Worst company that lies and scams you. Was told I was preapproved for double the amount the final payment was for. Each time I talked to someone the amount of savings I was told was cut by $10-$25 each time going down to half the amount of the original. Then on top of that they tell you that you are given a complimentary dent removal service for small dents. Which they then charge you for. I pay $2000 a year in insurance, I do not need to pay for some crap dent repair I was told was complimentary. I lost over a year of payments I made just to save a tiny amount, half than what I was told and then was scammed and lied to about about free services that they then tack onto your payment so they can make even more money. You lose valuable payments you make, take a hard credit hit only to save a small portion of what you are told at the beginning. They are a lying scammy company.

14 February 2023
Unprompted review
OpenRoad Lending logo

Reply from OpenRoad Lending

Thanks for your comments Alexander and I am sorry you didn't have a good experience with us. Our system keeps detailed notes on all communications we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Depending on when you purchased the plan, the paintless dent repair policy you agreed to purchase is fully cancelable and refundable Cancellation instructions are on the contract you signed which is part of your final loan documents. Our team will be happy to assist you with that if you like. Wishing you the best, The OpenRoad Team

Rated 5 out of 5 stars

Great company!

Shawn Kent made the process so easy! I have a busy schedule so it’s a bit hard for me to reach my phone. But he was patient and down to the point. 10/10 service thank you!

15 February 2023
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Supplied all the documents they wanted then they came back at the last minute and said they would need different documents. Would not recommend in the least

13 February 2023
Unprompted review
OpenRoad Lending logo

Reply from OpenRoad Lending

Thanks for your comments and I am sorry you didn't have a good experience with us. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team

Rated 5 out of 5 stars

Smooth Transition

Process was easy and my rep was with me patiently explaining things every step of the way. I would definitely recommend OpenRoad Lending to anyone.

9 January 2023
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. Supposed to help people with lower credit scores get refinancing, but you don't. Save you 3-5 hard credit inquiry points and find another place to help. Shame on Credit Karma for saying I had a good chance of approval.

12 January 2023
Unprompted review
OpenRoad Lending logo

Reply from OpenRoad Lending

Thank you for your comments, we regret that we were not able to assist you at this time. Your frustration is understandable. Sometimes a change in your credit as reported by the bureau (after submitting the application) or a verification that turned out to be different than originally submitted can cause a change in the credit decision. Sorry again that we were not able to assist you and we wish you the best. The OpenRoad Team

Rated 5 out of 5 stars

Mark Francis did an amazing job!

Mark Francis did an amazing job! He helped me through this process and was there every single time I needed him. He made it so easy to get everything done. He guided me step-by-step of the process. His line of communication was on point! And I was able to save money by refinancing with OpenRoad Lending. And I am very thankful for Mark. Everything was simple and easy to do thanks to him.

4 January 2023
Unprompted review
Rated 1 out of 5 stars

I Was Sent A Letter For Refinancing…

I Was Sent A Letter For Refinancing With Open Road. I Was Told That The $480.00 Payment Could Be Lowered To The $378.00 A Month By Going With Them. The Next Day, A Representative Quoted Me A Higher Payment Of $525.00 A Month. Why Would I Go Up From My Present Payment To A Higher One. So Sad That I Was Fully Mislead By Your Advertisement,No One Should Waste Their Time With This Company! So Sad!!

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Adrian Renteria is the best!

Adrian Renteria is the best!! I went to them fully expecting to be turned down but no... he helped me the whole way and I have to tell you that the entire process from applying, to my old finance company getting paid was less than a week AND during the holiday season too! Thank you Adrian Renteria so very much for answering all my crazy email questions right away... I'm a worrier.

23 November 2022
Unprompted review

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