Bed was delivered as per schedule. Gentlemen were really polite and professional. They removed the old bed and installed the new bed very swiftly. They explained how to use the bed clearly and patient... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the visit at the High Wycombe show room to getting the bed was a wonderful experience. Though there was an issue with the headboard size and frame, this was sorted very professionally. The delive... See more
Company replied
Amazing service from start to finish by Nick and Greg today. They delivered and installed a bed and riser recliner chair for us. We were phoned with an estimated arrival time. Which was very helpf... See more
Company replied
Opera Beds provide a highly personalised service and have a huge depth of knowledge. Their showroom in Bucks is quite incredible. The bed was delivered and installed quickly by very professional peopl... See more
Company replied
Company details
- #20 of 71 best companies in Mobility equipment supplier
- #27 of 114 best companies in Bed shop
- #21 of 75 best companies in Furniture Manufacturer
- #12 of 29 best companies in Hospital equipment and supplies store
Written by the company
Opera is a leading British manufacturer dedicated to stylish design and the power of technology to create beds and mattresses that enhance lives, promote health and deliver comfort.
Stylish, Customisable Design
Written by the company
- Committed to creating attractive, homely designed beds that you can make yours
- Opera offer a wide range of design options including size, style, headboard, wood finish, upholstery and more.
Contact info
United Kingdom
- 0333 222 8584
- sales@operabeds.com
- operabeds.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service at the showroom by…
Excellent service at the showroom by Ricardo. Delivery and installation carried out well.
25 February 2026
Reply from Opera Beds
Hello Bruna,
Thank you for your great review!
We’re delighted to hear you received excellent service in the showroom from Ricardo, he’ll be really pleased with your feedback. It’s also fantastic to know that the delivery and installation went smoothly and met your expectations.
We truly appreciate your kind words and your support!
Kind regards,
Jordan
Excellent speedy service
Excellent speedy service, friendly and helpful team on the phone. Useful videos on setting up the bed. Very impressed.
27 March 2026
Reply from Opera Beds
Hello Cathy,
Thank you for your fantastic review!
We’re delighted to hear you were impressed with the speed of our service and found our team friendly and helpful over the phone. It’s great to know the setup videos were useful too, we aim to make every step as smooth and straight forward as possible.
Your kind feedback really means a lot to us. If you ever need any further assistance, we’re always here to help!
Kind regards,
Jordan
Rest assured
They was efficient and offered me fast delivery although expensive i took it because mattress was needed
27 March 2026
Reply from Opera Beds
Hello Gillian,
Thank you for your 5-star review!
We’re really pleased to hear that you found the service efficient and that we could offer a fast delivery when you needed it most. We understand that urgent delivery can come at an additional cost, so we truly appreciate your decision to proceed with us and your understanding.
It’s great to know the mattress arrived when you needed it, and we hope it’s providing the comfort you were looking for. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Thanks again for your choosing Opera.
Kind regards,
Jordan
Outstanding service
I received excellent service. Michelle was fantastic in helping me select my final choice of bed.
The two delivery men were prompt and assembled the bed efficiently. They explained the various contols. My parents are very happy.
20 March 2026
Unprompted review
Reply from Opera Beds
Hello,
Thank you for your lovely review!
We’re so pleased to hear you received excellent service throughout. Michelle will be delighted to know she was able to help you find the perfect bed, and it’s great to hear our delivery team were prompt, efficient, and took the time to explain all the controls clearly.
Most importantly, we’re thrilled that your parents are very happy, that’s exactly what we aim for.
Thank you again for sharing your experience!
Kind regards,
Jordan
Dwaine and Luhusz - BRILLIANT!
Dwaine and Luhusz were very friendly and helpful with all questions we asked. The worked efficiently with the utmost care taken. They took the time to explain and demonstrate all the features.
The bed is perfect and meets all my needs.
25 March 2026
Unprompted review
Reply from Opera Beds
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dwaine and Lukasz made such a positive impression. Providing a friendly, helpful service while taking the time to explain everything properly is exactly what we aim for, so it’s great to know they delivered on that.
It’s also fantastic to hear that your new bed is perfect and meets all your needs, we hope it continues to provide you with comfort and support for years to come.
Thanks again for taking the time to share your experience!
Kind regards,
Jordan
Exemplary customer service
Opera's customer service is one of the best I've experienced in a long time. From explaining the options, to receiving the mattress, to (unfortunately) returning it as it wasn't quite firm enough for my Mum - at each stage everything was clearly and politely explained and then actioned without any fuss or hassle.
20 March 2026
Reply from Opera Beds
Hello BK,
Thank you so much for your thoughtful review!
We’re delighted to hear that you had such a positive experience with our customer service throughout every stage of the process. From helping you choose the right option to handling the return smoothly, our team always aims to make things as clear and hassle free as possible.
We’re sorry the mattress wasn’t quite right for your Mum, but we’re really pleased that the return process was straightforward and well explained.
Thank you again for your kind words and for choosing Opera Beds.
Kind regards,
Jordan
Great service from start to finish! Great bed!
Darren and Sam were very quick and careful installing mums new bed, which is exactly as described, they even carried my new heavy mattress upstairs which I couldn’t possibly have done myself. Thankyou Opera beds. 🙂
4 March 2026
Reply from Opera Beds
Hello,
Thank you for your kind review!
We’re so pleased to hear that Darren and Sam took great care during the installation and made the whole process quick and smooth for you. It’s wonderful to know they were able to go the extra mile and help with your mattress too.
We’re also delighted that the bed is exactly as described and meets your expectations.
Thank you again for choosing Opera Beds, we really appreciate your feedback!
Kind regards,
Jordan
From ordering my Opera Hospital bed to…
From ordering my Opera Hospital bed to having my old bed taken away, new bed erected in it's place , it was a very easy process.
Came on the day and time that was arranged, no problems at all. Thank you Opera beds.
5 March 2026
Reply from Opera Beds
Hello Ann,
Thank you for your lovely review!
We’re so pleased to hear that everything went smoothly from ordering your bed through to delivery, installation, and removal of your old bed. Providing a seamless and stress free experience is exactly what we aim for, so it’s great to know we delivered on that for you.
I’ll be sure to pass your kind feedback on to the team.
Thank you again for choosing Opera Beds!
Kind regards,
Jordan
Excellent product, great staff
Very helpful and friendly staff - explained everything in detail. Was able to view the product thoroughly via video which was marvelous. Purchase and delivery process straight forward. No hassle and a great product, expensive but worth every penny!
9 February 2026
Reply from Opera Beds
Hello Naomi,
Thank you so much for your wonderful review!
We’re delighted to hear that you found our team helpful and friendly, and that the video demonstration gave you a clear and thorough understanding of the product. It’s great to know the purchase and delivery process was smooth and hassle free for you.
We truly appreciate your comments about the quality of the product, it means a lot to us that you feel it’s worth the investment.
Thank you again for your support and kind words!
Kind regards,
Jordan
Happy customers x2
2 very efficient chaps built our bed really quick and took time to explain the 'how to's' would recommend
17 March 2026
Unprompted review
Reply from Opera Beds
Hello Lulu,
Thank you for your kind review!
We’re delighted to hear that our team made such a positive impression. It’s great to know they worked efficiently while also taking the time to walk you through everything properly, we know how important that is.
Your recommendation really means a lot to us, and we’ll be sure to pass your feedback on to the installers.
Enjoy your new bed, and please don’t hesitate to reach out if you need anything further!
Kinds regards,
Jordan
Incredibly helpful
Opera beds were incredibly helpful in assisting me to better understand the range and benefits of the various beds and mattresses to suit my mother's needs. Very patient and understanding as we took our time, everyone from sales right through to the delivery team were brilliant.
12 March 2026
Reply from Opera Beds
Hello Leanne,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that the team was able to support you in finding the right bed and mattress for your mother’s needs. It’s so important to us that our customers feel informed and comfortable throughout the process, so it’s wonderful to know our sales and delivery teams made a positive impression.
We’ll be sure to pass your feedback on to everyone involved, they’ll be thrilled to hear it. If there’s ever anything more we can do for you or your family, please don’t hesitate to get in touch.
Thank you again for your lovely review.
Kind regards,
Jordan
The bed came with the incorrect…
The bed came with the incorrect headboards. The company was informed and the correct boards will be delivered and fitted within a fortnight, hence the loss of a star.
11 March 2026
Reply from Opera Beds
Hello Dave,
Thank you for your review and for bringing this to our attention. We’re really sorry that the bed arrived with the incorrect headboards, but we’re glad we were able to quickly arrange for the correct ones to be delivered and fitted.
I can see you spoke with Will on the matter and it was agreed that as well as us coming to rectify the mistake a compensation was agreed for the inconvenience caused to you.
We appreciate your patience while we put this right, and we’re pleased to hear that a resolution is already in place. If there’s anything further we can assist you with in the meantime, please don’t hesitate to get in touch.
Thank you again for your feedback, it helps us continue to improve our service.
Kind regards,
Jordan
Really friendly and helpful delivery…
Really friendly and helpful delivery men ,.dwaine and luhasz did a great job when setting up my husbands bed
16 March 2026
Unprompted review
Reply from Opera Beds
Hello Sue,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience. Dwaine and Lukasz will be especially pleased to know their friendliness and care made a difference while setting up your husband’s bed.
We really appreciate you taking the time to share your feedback!
Kind regards,
Jordan
Excellent service from start to finish
Excellent service from start to finish. I cannot fault anything or anyone.
26 February 2026
Reply from Opera Beds
Hello Neil,
Thank you for your kind review! We're delighted to hear that you had an excellent experience from start to finish. Your feedback means a lot to our team, and we're really pleased that everything met your expectations. We truly appreciate you taking the time to share your thoughts and hope to serve you again in the future.
Kind regards,
Jordan
Flawless service at good price
Ordered a hospital bed for Mum. Total time from order to delivery was 10 days. The delivery guys (Rich and Darren) arrived exactly when they said they would and were fast and efficient in removing the old bed (Sorry it was so heavy guys!) and installing the new. Flawless process from start to finish at a reasonable price.
12 March 2026
Unprompted review
Reply from Opera Beds
Hello James,
Thank you so much for your wonderful review!
We’re delighted to hear that everything went smoothly from order to delivery and that the whole process met your expectations. It’s especially great to know that Rich and Darren looked after you so well on the day, we’ll be sure to pass on your kind words to them.
Providing a reliable service and making things as easy as possible for families is exactly what we aim for, so it’s fantastic to hear that reflected in your experience.
Thank you again for choosing Opera, and we wish your mum all the very best with her new bed.
Kind regards,
Jordan
The sales and delivery team awesome!
The sales and delivery team awesome!
I was let down by another provider and the team could not have been more hewlpful
5 February 2026
Reply from Opera Beds
Hello Kathy,
Thank you so much for taking the time to leave us a review.
We’re really sorry to hear that you were let down by another provider, but we’re so pleased that our team were able to step in and support you when you needed it most. Providing clear communication, reassurance and reliable service is incredibly important to us, especially in situations where customers have already experienced disappointment.
Your kind words mean a great deal to the whole team. If there’s ever anything further we can help with, please don’t hesitate to get in touch.
Kind regards,
Jordan
The service I received from Opera beds…
The service I received from Opera beds was OUTSTANDING from Riccado who helped me in my choices over the phone and patiently and clearly guided me around the Web site and followed up with an easy to understand quote with pictures of chosen products to Darrun and Rich who removed my old bed and installed the new one
removing all rubbish at the end. Communications with Opera beds was also excellent and much appreciated. You definitely get what you pay for and more with this company!🫠
25 February 2026
Unprompted review
Reply from Opera Beds
Hello Christine,
Thank you so much for your amazing review — “OUTSTANDING” is wonderful to read!
We’re delighted to hear that your experience with Opera Beds lived up to expectations from start to finish.
Riccardo will be especially pleased to know that his guidance over the phone, walking you through the website and providing a clear, detailed quote with images, made the decision process easy and reassuring. We know choosing the right bed is an important decision, so taking the time to get it right really matters.
It’s also fantastic to hear that Darren and Rich took great care with the delivery and installation, including removing your old bed and clearing everything away afterwards. We’re very proud of our installation teams and the service they provide in customers’ homes.
Your kind words about our communication and overall value truly mean a lot to the whole team. Thank you again for taking the time to share your experience — we really appreciate it.
Wishing you many comfortable nights ahead!
Kind regards,
Jordan
AMAZING!!!!!!
18 February 2026
Reply from Opera Beds
Hello Darren,
Thank you so much for your review!
We truly appreciate you taking the time to leave a review and are delighted to know that you had such a positive experience with Opera Beds. Providing excellent products and service is always our goal, and feedback like this means a great deal to our whole team.
Thank you again for your support, it really does make our day!
Kind regards,
Jordan
Great customer service across the board…
Great customer service across the board - in the showroom, technical support, purchase of additional accessories, delivery and installation. Most importantly we have the right bed, and it's supremely comfortable, adjustable, and practical. The required functionality usually makes beds look medicalised, but not this one. My husband is terminally ill, so has particular medical needs - District nurses, doctors and care assistants have all been amazed this is bed is comfortable, and still helps them do their job too. It's an investment for sure, but we are both so pleased with it.
Nick and Greg just installed the bed raising system for "my" side of the bed this morning, in about 15 minutes. We bought this system for my husband's side at our original order a couple of years ago, and I wish I had installed one on my side from the start...because it makes making the bed so much easier if you can raise it up. When you have to make the bed several times a week, and sometimes a day, it's worth every penny to protect your back.
Thank you to the whole team at Opera beds - you've got two happy customers here, and in difficult circumstances every smile goes a long way.
20 February 2026
Unprompted review
Reply from Opera Beds
Hello Catherine,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly honoured that you chose Opera Beds, and it means a great deal to know that the bed has provided both comfort and practicality during what we understand is a very challenging time.
We’re especially pleased to hear that the bed meets your husband’s medical needs while still maintaining a homely, non-clinical feel. Knowing that healthcare professionals involved in his care have also recognised its comfort and functionality is incredibly reassuring, and exactly what we strive to achieve with our designs.
It’s wonderful to hear your positive feedback about your experience across every stage—from visiting the showroom and receiving technical support, through to purchasing accessories, delivery, and installation. We will be sure to pass your kind words on to Nick and Greg, who will be delighted to know their installation made such a positive difference, and that the bed raising system is helping make daily tasks easier and more comfortable for you.
Most importantly, your words about the impact our team’s care and support have had during difficult circumstances mean so much to all of us. Providing not just quality products, but also compassionate service, is at the heart of what we do.
Thank you again for your trust in Opera Beds and for sharing your experience. We’re so pleased we could help, and we wish you both comfort and support going forward.
Kind regards,
Jordan
Great customer service. Very helpful & efficient.
Such a helpful company. Our son is chronically ill, bed bound and Opera did all they could to advise and help us in choosing an air mattress. We mainly dealt with Michelle, who was very knowledgeable, helpful and kind. The company are easy to contact, either by phone or email, which is becoming a rarity. The 10 night trial is extremely helpful too, as it isn't always possible to know immediately if the mattress will be suitable or not.
26 January 2026
Unprompted review
Reply from Opera Beds
Hello Sharon,
Thank you so much for taking the time to share your experience with us. We’re truly pleased to hear that Michelle was able to provide the knowledge, care, and support needed while helping you choose the right air mattress for your son. We understand how important it is to find the most suitable solution, and we’re glad that our 10-night trial helped provide that additional reassurance.
It also means a great deal to know that you found our team easy to contact and supportive throughout the process, as we always aim to make things as straightforward and helpful as possible for our customers.
Your kind words will be shared with Michelle and the wider team. Thank you again for your trust in Opera, and please don’t hesitate to reach out if we can assist you further in the future.
Kind regards,
Jordan
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