Opinion Health Reviews 407

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and positive user experience, noting that the staff is professional and helpful. Many people appreciate the ease of participating in surveys and studies, finding them straightforward and engaging. However, some customers also noted issues with payment, specifically regarding delays in receiving incentives or, in some cases, difficulties in receiving their expected compensation. While many reviewers reported prompt payments, a significant number expressed frustration over these payment issues and a lack of response to inquiries about them.

What people talk about most

Payment

Consumers find payment to be ambiguous. While some reviewers praise the quick and timely compensation, with... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the user-friendly and... See more

Service

Customers consistently note positive experiences with service. Many reviewers found the company excellent to... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Response time

People report ambiguous experiences with response times. While some reviewers praise the company for being... See more

Based on these reviews

Rated 4 out of 5 stars

We had an issue with the initial appointment that was set up so had to reschedule. Then I had to keep emailing to receive my incentive. Overall, they have room to improve but the people were nice and... See more

Rated 4 out of 5 stars

Completing the surveys are simple and not that time consuming. The only downfall is the time to get your incentive. You will get paid, however, it will take longer than expected.

Rated 4 out of 5 stars

Sometimes meeting the criteria can be a little exhausting, but if you have the time they are definitely worth working with. Fast and easy reimbursement and trustworthy.

Rated 5 out of 5 stars

Opinion Health has been great to work with. Their so studies are health related and are very important. They always are very professional and super quick to respond to any issues or questions that I'v... See more


Company details

  1. Market researcher

Written by the company

Opinion Health is a healthcare research company based in London, UK. Every year, we engage with thousands of patients in low-prevalence disease areas across the globe. We bring together the patient voice and the healthcare professionals perspective.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

407 reviews

5-star
4-star
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1-star

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delay of payment

I completed a survey on February 9th, I was made to understand that payment will take 2-3 weeks. It's been over a month without receiving my incentive, I have sent out emails to "lily" no reply it's frustrating you don't behave this way.

9 February 2026
Unprompted review
Opinion Health logo

Reply from Opinion Health

Hi Appreciate if you can write to info@opinionhealth.com so we can sort this out. Please put trustpilot on the subject line and will look into this urgently. Thanks.

Rated 5 out of 5 stars

Great researcher

So far, all of my experiences have been very positive with Opinion Health. I've very much enjoyed taking part in their surveys and think they are very fair when it comes to compensation. I highly recommend getting set up and registered with them and share your opinion!!

1 September 2025
Unprompted review
Rated 1 out of 5 stars

I completed a survey for Opinion Health…

I completed a survey for Opinion Health with the clear understanding that payment for each completed phase would be made within 3–5 weeks, as stated by the company. Unfortunately, it has now been over 8 weeks (and counting) and I have still not received any payment.
I have contacted Opinion Health multiple times and keep being told to write to a staff member named Lily. I have done so repeatedly, yet none of my emails have received a response. This is extremely frustrating and unprofessional.
What makes this worse is that I am clearly not the only one affected. I have seen many other participants raising similar complaints across different social media platforms about delayed or missing payments. This suggests a systemic issue, not an isolated case.
Instead of repeatedly telling people to “email again,” Opinion Health should proactively review all emails from the past several weeks or months, identify participants who are owed payments, and settle these debts without further delay. Participants should not have to chase endlessly for money they legitimately earned.
If Lily is responsible for handling these matters, then there is a serious problem with communication and accountability. Ignoring emails while payments remain outstanding is unacceptable.
I strongly urge Opinion Health to:

Review all unpaid cases immediately
Respond to outstanding emails
Pay all participants who are overdue, including myself

Until this is resolved, I cannot recommend this company to others.

21 December 2025
Unprompted review
Opinion Health logo

Reply from Opinion Health

we sent a request for information but we did not get any reply. can you email us at info@opinionhealth.com so we can further check your case?

Rated 5 out of 5 stars

I can honestly say I loved using the…

I can honestly say I loved using the app. I believe it will be a tool that will be able to help a lot of people. The people that work for the company you're absolutely wonderful. They're so nice and kind and help with anything that you might have a problem with.I highly recommend anyone to give this app a try.

21 November 2025
Unprompted review
Rated 4 out of 5 stars

Give it a shot!

Sometimes meeting the criteria can be a little exhausting, but if you have the time they are definitely worth working with. Fast and easy reimbursement and trustworthy.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

User-friendly, intuitive design and easy access. Things moved smoothly and efficiency, especially speed of receiving incentives.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

GREAT way to make extra money

This was a great company that made it easy and insightful to earn a little extra cash in some very difficult times. They were compassionate, beneficial and I truly felt that they were interested in what I had to say. If you ever have time and opportunity to work for or with them I totally recommend it

5 December 2025
Unprompted review

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