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OPOLO SARL Reviews 10

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TrustScore 3.5 out of 5

3.3

Cryptocurrency Service
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Company details

  1. Cryptocurrency Service
  2. Computer Hardware Company
  3. Electronics Company
  4. Mobile Money Agent

Written by the company

THE HARDWARE WALLET FOR THE ULTIMATE PEACE

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You should know

3.3

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Unreliable device and poor customer service

My second Opolo wallet has now failed. The first wallet failed during a recomended firmware updated and was effectively ‘bricked’.

The unit was replaced but now the second device has also failed. It will not power up when connected to my Pc.

Following email exchanges with the support team, I am being told that Opolo will not replace it despite it being within the 2 year warranty period as their warranty is based on the purchase date of the first device.

So now I am unable to access my crypto. 2 devices failed in just over 2 years and a less than helpful customer services team.

Avoid

3 January 2024
Unprompted review
Rated 1 out of 5 stars

this is my second wallet from opolo - more issues

this is my second wallet from opolo. the first one froze up and had stolen more than 40 hours of my time seeking unsatisfactory fixes from opolo support.

eventually they conceded that the product was faulty (as a great deal of them are) and sent me a replacement device.

my new device has now developed an issue and i am unable to move my crypto assets from the device. this means that my crypto is stuck on the wallet and i am unable to move or exchange them and instead i get a poorly constructed error message which reads "something is occurred"

not exactly imbued with confidence for this expensive supposedly high quality hardware wallet.

after more than a month of chasing a solution, it would now appear that opolo support have stopped responding.

so i now need to consider my options in terms of freeing my crypto and seeking a refund to return the unit.

very poor. do not recommend

28 April 2022
Unprompted review
OPOLO SARL logo

Reply from OPOLO SARL

Thanks for the review.

We try to sort out all issues. unfortunately some of our customer get issue with our product, and i guess that is common for any hardware manufacturer to have such issues.

Please send another email to support if you still have issue. In our support requests database all issues are resolved.

Some issues are not reall "issues" unfortunately because the users are not following the instructions provided to setup the wallet and to use it. So please follow the guidelines to setup and update the firmware of the wallet regularly. If there is some mistake in following the steps done by the user for update, that can lock the device because it is there for security of the wallet. In this case you can get a new wallet and restore your crypto on new opolo without any issue.

I cannot answer as i dont know what was the issue, the best way is to reach our team at support to discuss it. We would be happy to help. Thanks

Rated 5 out of 5 stars

Awesome product

Awesome product. Love my hardware wallet. Easy setup and easy to load up my crypto. Thanks Opolo Sarl

20 January 2022
Unprompted review
OPOLO SARL logo

Reply from OPOLO SARL

Thanks Jerome. Very much appreciated.

Rated 1 out of 5 stars

Stay clear from this fraudsters

They have sent the deice at the wrong address but luckily I was able to retrieve it. However, the device is constantly freezing and it is impossible to set it up and use it. The device in general looks cheap and very low quality. I have contacted the company to query about their address and the return process but they have refused to provide information despite the fact that it is my legal right to get the device returned for a full refund. I have ended up raising a complaint with Ombudsman.

6 November 2021
Unprompted review
OPOLO SARL logo

Reply from OPOLO SARL

Thanks for your comment. As per today, i dont find any complain from your side on our support email. We have resolved all the queries and issues which we receive. The wallet should be working, and you have the right to get a replacement according to our warranty policy which is provided on our website.
For the frozen part, this was issue in first few devices we shipped last year, which was resolved in the later firmware release, if you have updated the firmware then it should have been fixed.
The device is good quality, we use high quality aluminum metalic frame which is then sand polished and mirrored chrome casting where other wallet makers are using plastic usb we are using high quality aluminum.
If you still have issue, please feel free to contact our support. Thanks

Rated 5 out of 5 stars

Excellent device

Excellent device. I own three other brands and Opolo is the best of the four. Customer service it top notch.

6 March 2021
Unprompted review
OPOLO SARL logo

Reply from OPOLO SARL

Thanks alot Jon.

Rated 5 out of 5 stars

Good product!

Good product!
This hardware wallet is the best I have. Cool big screen, I love it

5 March 2021
OPOLO SARL logo

Reply from OPOLO SARL

Thanks alot Dunej.

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