Opsholders Reviews 180

Good service and response

They were really hands-on with the ordering experience, quality parts and packaging and fast shipment. Nothing negative to say, they did a great job overall!

fast, accurate, safe, all praises

They say that you can buy things and then days later they write that they can’t, waste of time. I also dealt with a very arrogant customer service employee, will never return👎

Communication is very good.
Transport costs to the Netherlands are very cheap.
If I need something for my car,
I will definitely check their website first again to see if they can supply it.

Thank you, team Opsholders

Great experience with Opsholders. The order was shipped quickly, the box arrived in perfect condition and the filter inside was very well protected. The product quality is exactly what I expected and matches the description on their website. Communication via WhatsApp was clear and friendly throughout the whole process. I will definitely buy from them again and can highly recommend this shop.

I ordered some wheels for my car, instantly got a message with order confirmation and when they would be shipped. All my questions got answered within a couple of minutes through the whole process which I’ve never experienced before. Crazy good and fast service.

Wheels came fast after ordering them, best customer support I’ve ever experienced and overall really nice with good pricing and service. Will absoloutely order here again in the future🤩

Great Team. Great service.
Fast shipping and good communication.

What I can say is that the customer service is very fast and very satisfactory. Despite a small issue with the email at the beginning, everything was resolved with proactivity and efficiency. In this regard, they deserve congratulations.

My order has been shipped and I am currently waiting for it to arrive. I might even be the first Brazilian to buy from this company.

My choice was mainly based on the excellent reviews regarding the quality and reliability of their products. The parts are described as being very close to genuine OEM quality. Also, they were much more efficient than other stores, and even more efficient than the dealership.

Now I’m waiting for the parts to arrive here, and I will post a final update once everything is installed. So far, my rating is 100% satisfied. Great job, Opsholders team!

Good and exact communication during the process.

Fast notification of your order and fast delivery.

Thanks to the salesman so much for his efforts until the product is on the way to me

Very satisfied

This was one of the worst online ordering experiences I’ve ever had.
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Summary of Issues

1. Stock Transparency Failure
Your website does not display stock availability at the point of purchase. I placed and paid for the order on 6th January without any indication that the item was not held in stock. Only after payment was, I informed that the item needed to be ordered and that I should expect a 2–4 week delay. This information should be disclosed prior to payment.
2. Excessive Pre-Dispatch Delay
The item did not ship until 26th January, resulting in nearly three weeks of delay before dispatch. This significantly extended the overall fulfilment timeline before any courier involvement.
3. Incorrect Address Entry
The shipment was misrouted due to an incorrectly entered postcode. This was a seller-side operational error and the direct cause of the parcel becoming stuck at the local FedEx depot.
4. Failure to Identify Root Cause
Despite multiple FedEx cases being opened, the incorrect postcode was not identified by your team. I identified the error myself after repeated direct contact with FedEx. A proper investigation should have identified this immediately.
5. Repeatedly Inaccurate Communication
I was informed multiple times that the parcel was “out for delivery” when tracking clearly showed it remained at the Bristol depot. This information was demonstrably incorrect and easily verifiable.
6. Misattribution of Delay
Delays caused by an addressing error were repeatedly attributed to “economy shipping.” Economy shipping does not explain a parcel remaining stationary at a local depot due to misrouting.
7. Customer Burden Shifted Unfairly
I spent several hours on the phone, made eight calls to FedEx, and wasted four days at home waiting for deliveries that were never scheduled. The customer should not be required to resolve errors caused by the seller.
8. Inadequate Resolution Offered
Despite acknowledgment of the incorrect postcode, no refund (partial or otherwise) was offered. Instead, a discount on a future purchase was proposed, despite the order still being undelivered at the time.
9. Poor Escalation Handling
Statements such as “what do you expect from our side?” and referring to this as a “simple mistake” minimise the real impact: lost days, wasted time, and prolonged non-delivery.
10. Order Still Undelivered
At the time of writing, the order remains undelivered.
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Conclusion
This was not a single isolated mistake, but a chain of preventable operational failures:
1. Lack of stock disclosure prior to payment
2. Nearly three-week pre-dispatch delay
3. Incorrect postcode entered during shipping
4. Failure to properly investigate and identify root cause
5. Provision of factually incorrect delivery information
6. Misattribution of delay to shipping level
7. Shifting the resolution burden onto the customer
8. Refusal to offer proportional financial remedy
9. Minimisation of impact during escalation
10. Ongoing non-delivery of the order

These are systemic process issues rather than isolated bad luck.

I strongly caution others before ordering from here.

Realy good comunication when you need something to know about products. I ordered Do88 intake pipe and intake system for my Volvo C30 T5. Everything was nicely packaged in one box

Good communication, fast delivery, great prices and products

Excellent communication, excellent camera, fast delivery

Highly Recommended Seller ⭐️⭐️⭐️⭐️⭐️

Great service and communication.

Little long on delivery shipped on Monday 12.01 delivered to Ireland Friday 23.01

Good expertise with Brembo & great contact

Communication on dispatch and shipping wasn't great. Ultimately received my order as described