Great service from Optibac. I ordered the Travel Biotics for an upcoming holiday abroad and got them on offer. Free delivery & they arrived within two days of me ordering! I also purchased these las... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been taking Optibac Once A Day for a year or two and recently received an offer of a reduced price and free delivery in return for a monthly subscription. A win-win situation. The capsules arri... See more
Company replied
I have ordered several Optibac products over the last few months, they have a fantastic customer service. My orders have been sent very quickly and traceable through the Royal Mail app. The one time I... See more
Company replied
Received an email three weeks ago informing me my subscription order was due to be delivered. I waited and waited, no delivery. Emailed and received a reply, with an apology as a digital error had o... See more
Company replied
Company details
- #37 of 275 best companies in Vitamin & Supplements Shop
About Optibac Probiotics
Written by the company
Join the millions taking friendly bacteria supplements.
At Optibac Probiotics we use specific probiotic strains such as Lactobacillus acidophilus NCFM® to target specific health conditions. Our expertise and over 20 years of experience in live cultures mean that we have a wide range of products for all ages and lifestages including pregnancy and children.
We use the most researched strains of friendly bacteria so you can find the right natural solution for you. Our strains are scientifically proven to reach the gut and complement the natural microbiome. You can also be confident that we prioritise natural ingredients and take care to avoid hidden sugars and other nasties. And all of this comes in eco-conscious packaging, including glass jars, compostable pouches and FSC®-certified cartons.Our team of qualified Nutritional Therapists are available Monday to Friday via email, phone and live chat for product advice.
We also offer a subscription service where you can save 15% on your products and get free delivery.
Winner of The King's Award for Enterprise 2024 for impressive international growth.
As a business we donate at least 1% of our annual turnover to charities. To date we have donated over £1,750,000 to charitable organisations around the world.
Backed by science
Written by the company
- We only use the most highly researched strains of friendly bacteria
- All proven to complement the natural microbiome.
- Friendly bacteria experts
- We have specialised in creating friendly bacteria supplements for over 20 years. Our specialist range is designed to target individual needs and life stages.
- Free 1:1 supplement advice
- Discuss your needs with an Optibac nutritional expert. We know that choosing the most suitable friendly bacteria supplement for yourself or a loved one can be a little overwhelming.
UK Delivery
Standard UK delivery is free when you spend £10.
The delivery discount is automatically applied at the checkout.
Contact info
21 & 22 Mayfield Avenue Industrial Park, SP11 8HU, Andover, United Kingdom
- +44 (0)1264 339770
- advice@optibacprobiotics.com
- optibacprobiotics.com
4.8
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are oversupplying me and I cannot…
You are oversupplying me and I cannot find a way to change the delivery times/ volume. The product is five star, no doubt but unless I get feedback from you on this message,I will cancel my order completely.
Can you point out how I can do that?
9 June 2026
Reply from Optibac Probiotics
Dear David,
I'm sorry to hear that you've been having issues changing your subscription. I appreciate how frustrating this must have been.
I will send you an email with a link that allows you to log in, change your subscription, or skip a delivery.
I have also reviewed your account, but I couldn't find any recent correspondence from you requesting assistance with your subscription. We always encourage customers to contact us if they need support with any subscription-related issues.
I will email you shortly to confirm the steps I have taken to resolve this issue, including details of the refund for the product. If you can't find the email, please check your junk or spam folder.
If you have any further questions, please don't hesitate to get in touch with us again.
With kindness,
Hannah
Nutrition Team
Continues to live up to high standards
Continues to live up to high standards, no complaints.
8 June 2026
Reply from Optibac Probiotics
Dear Margaret McLeman,
We're so glad to hear we continue to meet your expectations! Thank you for your wonderful feedback.
Best Wishes, Hannah,Nutrition Team
Sorry this product is for my wife
24 June 2026
Reply from Optibac Probiotics
Dear Patrick,
We appreciate you taking the time to share this with us. We hope your wife enjoys the product!
Best Wishes, Hannah,Nutrition TeamNutrition Team
Reply from Optibac Probiotics
Dear Karolina,
Thank you for your feedback. We are so glad you enjoyed our product. If you have any further questions, please do contact us again.
With warm wishes,
Louise
Nutrition Team
Helpful for 75 year old female
My mom is 75 and she uses this on a daily basis as she has IBS and it really helped her.
22 June 2026
Reply from Optibac Probiotics
Dear SUBBULAKSHMI S,
We are so happy to hear our product has helped your Mum with her IBS. Thank you for sharing this positive feedback! We offer free 15 minute calls with our Nutrition Team if you need any further product advice.
With warm wishes,
Louise
Nutrition Team
Overall satisfied!
Very happy with the product, the delivery and customer services. Definitely recommending optibac!
29 May 2026
Reply from Optibac Probiotics
Dear Customer,
We are so pleased to hear that you've had a wonderful all-round experience with Optibac. Thank you for recommending us!
With Warm Wishes,
Charlotte, Nutrition Team
Amazing difference since taking these…
Amazing difference since taking these noticed from the 3rd day will continue to use, made my life that bit easier now I don't have to think about it anymore
3 June 2026
Reply from Optibac Probiotics
Dear Claire,
Thank you for taking the time to leave this wonderful feedback! We are so glad to hear that you are loving this product and also benefiting from our subscription service.
Thanks Again,
Charlotte, Nutrition Team
Reply from Optibac Probiotics
Dear Lauren,
We are so happy you found ordering easy and delivery fast!
Best Wishes, Hannah, Nutrition Team
After having a diverticulitis flare and…
After having a diverticulitis flare and on antibiotics I got c.diff I was advised what probiotics to take and can say they worked amazingly
27 May 2026
Reply from Optibac Probiotics
Dear Sandra,
Thank you for taking the time to leave your feedback. We're so glad that you found the advice from our Nutrition Team to be helpful, and that the products recommended are working well for you!
Please don't hesitate to contact us again if you need any more product guidance - we're always happy to help.
With Best Wishes,
Charlotte, Nutrition Team.
I have Ulcerative Colitis and just been…
I have Ulcerative Colitis and just been on medication for a flare for 8 weeks..I started on my Probiotics last week and my gut feels great.
I will see what it's like in a few months when I start to really develop by biological gut
20 June 2026
Reply from Optibac Probiotics
Dear Kevin,
Thank you for taking the time to leave your feedback.
We're so glad to hear that you are already feeling great after just one week of using this product. We hope that you continue to feel the benefits, remember - consistency is key!
Please don't hesitate to get in touch if you need any product advice or guidance.
With Warmest of Wishes,
Charlotte, Nutrition Team.
signed up for re-ordering every month…
signed up for re-ordering every month and they turn up on time and i am notified also
19 June 2026
Reply from Optibac Probiotics
Dear Michelle,
We're so glad to hear that you are happy with our subscription service and that our notifications are helpful! Thank you for your positive feedback.
With Best Wishes,
Charlotte, Nutrition Team
Service excellent
Service excellent. Lets me know when arriving and product does what I need it too.
1 June 2026
Reply from Optibac Probiotics
Dear Helen,
We're so glad you've been happy with our service and the product meets your needs. We really appreciate your feedback!
Warm wishes,
Charlotte, Nutrition Team
Been using the product for years
Been using the product for years. Really love it and it helps. Excellent customer service when I have had to call them to change a date for delivery
31 May 2026
Reply from Optibac Probiotics
Dear Tricia,
We are so happy to hear you've been a long-time user and love our products! We really appreciate your kind words about our customer service. Please don't hesitate to contact us if you need any guidance in the future.
With Best Wishes,
Charlotte, Nutrition Team
Optibac are great products
I take optibac for my IBS it they was recommended by my GP and never looked back since
18 June 2026
Reply from Optibac Probiotics
Dear Margaret,
We're so happy to hear Optibac has made such a positive difference for you! Thank you for sharing your experience.
With Best Wishes,
Charlotte, Nutrition Team
I was recommended Optibac by a women’s…
I was recommended Optibac by a women’s health physiotherapist because I was having trouble with urine infections and other problems post menopause. I have only positive things to say about optibac, it works and I recommend anyone having problems to give it a try, it does help to relieve symptoms associated with menopause.
28 May 2026
Reply from Optibac Probiotics
Dear Deborah,
We're so happy to hear Optibac has been helpful for you, especially with post-menopause symptoms. We truly appreciate you sharing your positive experience and recommendation!
With Warm Wishes,
Charlotte, Nutrition Team
10/10 customer service
I have used different products from optibac before, but wanted to start on a everyday one, I had about a hundred questions, and didn’t know where to begin, I emailed and spoke to the most helpful lady Hannah Glithero. She went above and beyond to help me, answered all my questions no matter how silly some probably were, she is a credit to your team! ⭐️.
16 June 2026
Unprompted review
Reply from Optibac Probiotics
Dear Ell,
Thank you so much for taking the time to leave this amazing review. We are so glad that you found the advice given by Hannah to be helpful - I will share your lovely feedback with her, she will be over the moon!
Please don't hesitate to get in touch with our Nutrition Team again in the future if you need any further product guidance or advice - we are always happy to help!
With Best Wishes,
Charlotte, Nutrition Team.
I ordered 2 seperate producs and paid
I ordered 2 seperate producs and paid. Only one arrived. I had to chase for the missing product. I was only home for that weekend and away again. I had to locally resource until my return next week.
12 June 2026
Reply from Optibac Probiotics
Dear Terry,
Thank you for taking the time to leave a review.
I’m very sorry to hear that your first order did not arrive in full. I can see that you spoke with Paula following your email on the 12th, and a complimentary replacement was arranged and sent to you. From your original email, we weren’t aware that you would be away the following week when the replacement was dispatched.
I will send you a separate email shortly to confirm the products and delivery details on your subscription, so we can ensure everything is correct moving forward.
Please don’t hesitate to get in touch if you need any further assistance.
With warm wishes, Hannah, Nutrition Team
Easy to order,really has helped my…
Easy to order,really has helped my tummy following gall bladder removal
15 May 2026
Reply from Optibac Probiotics
Dear Mr Roy Auld,
We're so glad our product has helped your recovery. Thank you for your wonderful feedback!
Best Wishes, Hannah, Nutrition Team
Easy to order and speedy delivery
Easy to order and speedy delivery. Will use again. Optibac travel was recommended by a friend will be looking at their other products too.
14 June 2026
Reply from Optibac Probiotics
Dear Linda Bryan,
We are so pleased you had an easy ordering experience and speedy delivery! We appreciate your kind words.
Best Wishes, Hannah, Nutrition Team
Great service from Optibac
Great service from Optibac. I ordered the Travel Biotics for an upcoming holiday abroad and got them on offer. Free delivery & they arrived within two days of me ordering!
I also purchased these last year for an all inclusive holiday to Cape Verde. Myself & my husband had no tummy issues at all so I purchased again for our next holiday.
15 June 2026
Reply from Optibac Probiotics
Dear Gem,
We are so pleased to hear you had such a positive experience with our Travel product and delivery! It's wonderful that they contributed to a worry-free holiday for you and your husband. We appreciate you choosing us again.
I hope you have a wonderful holiday!
With Warmest of Wishes,
Charlotte, Nutrition Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.