Great service from Optibac. I ordered the Travel Biotics for an upcoming holiday abroad and got them on offer. Free delivery & they arrived within two days of me ordering! I also purchased these las... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been taking Optibac Once A Day for a year or two and recently received an offer of a reduced price and free delivery in return for a monthly subscription. A win-win situation. The capsules arri... See more
Company replied
I have ordered several Optibac products over the last few months, they have a fantastic customer service. My orders have been sent very quickly and traceable through the Royal Mail app. The one time I... See more
Company replied
Received an email three weeks ago informing me my subscription order was due to be delivered. I waited and waited, no delivery. Emailed and received a reply, with an apology as a digital error had o... See more
Company replied
Company details
- #37 of 275 best companies in Vitamin & Supplements Shop
About Optibac Probiotics
Written by the company
Join the millions taking friendly bacteria supplements.
At Optibac Probiotics we use specific probiotic strains such as Lactobacillus acidophilus NCFM® to target specific health conditions. Our expertise and over 20 years of experience in live cultures mean that we have a wide range of products for all ages and lifestages including pregnancy and children.
We use the most researched strains of friendly bacteria so you can find the right natural solution for you. Our strains are scientifically proven to reach the gut and complement the natural microbiome. You can also be confident that we prioritise natural ingredients and take care to avoid hidden sugars and other nasties. And all of this comes in eco-conscious packaging, including glass jars, compostable pouches and FSC®-certified cartons.Our team of qualified Nutritional Therapists are available Monday to Friday via email, phone and live chat for product advice.
We also offer a subscription service where you can save 15% on your products and get free delivery.
Winner of The King's Award for Enterprise 2024 for impressive international growth.
As a business we donate at least 1% of our annual turnover to charities. To date we have donated over £1,750,000 to charitable organisations around the world.
Backed by science
Written by the company
- We only use the most highly researched strains of friendly bacteria
- All proven to complement the natural microbiome.
- Friendly bacteria experts
- We have specialised in creating friendly bacteria supplements for over 20 years. Our specialist range is designed to target individual needs and life stages.
- Free 1:1 supplement advice
- Discuss your needs with an Optibac nutritional expert. We know that choosing the most suitable friendly bacteria supplement for yourself or a loved one can be a little overwhelming.
UK Delivery
Standard UK delivery is free when you spend £10.
The delivery discount is automatically applied at the checkout.
Contact info
21 & 22 Mayfield Avenue Industrial Park, SP11 8HU, Andover, United Kingdom
- +44 (0)1264 339770
- advice@optibacprobiotics.com
- optibacprobiotics.com
4.8
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Supplementation
I use me Ai and I’m big on supplements that can cure psoriasis, I have a protocol that cure’s using supplements and nutrition, Ai told me your company was good standard for probiotic & prebiotic, so I’m looking forward trying them. Kind regards John.
29 May 2026
Reply from Optibac Probiotics
Dear John,
We are so glad to hear that you are looking forward to trying our products.
Best Wishes, Hannah Nutrition Team
Great customer service and support
Great customer service and support. I was having issues ordering online and a very friendly young lady helped me through the ordering process. Top marks
29 May 2026
Reply from Optibac Probiotics
Dear Susan,
We are so happy to hear our team provided excellent support with your online order. Thank you for sharing your positive experience!
Best Wishes, Hannah Nutrition Team
Reply from Optibac Probiotics
Dear Lisa,
We're so glad you enjoyed our products and appreciated our communication.
Best Wishes, Hannah Nutrition Team
Received an email three weeks ago…
Received an email three weeks ago informing me my subscription order was due to be delivered. I waited and waited, no delivery. Emailed and received a reply, with an apology as a digital error had occured, which they were looking into. The order was sent first class mail, which I received today. Pleased with the service from the Support Team.
28 May 2026
Reply from Optibac Probiotics
Mrs Patricia,
We are truly happy to hear that our Support Team was able to resolve the delivery issue promptly and to your satisfaction. We appreciate your patience and understanding.
Best Wishes, Hannah Nutrition Team
Good swift service, effective producy
I have used some optibacs products in the past and always found them effective, so when I needed help again, they responded quickly and promptly with a fresh supply. Thank you
27 May 2026
Reply from Optibac Probiotics
Dear Christine,
We're so glad to hear you found our products effective and appreciate your kind words about our prompt service. Thank you for your continued trust!
Best Wishes, Hannah Nutrition Team
Great product
Great service and a great product that really helps with my gut/stomach problems.
7 May 2026
Reply from Optibac Probiotics
Dear Sara ,
We are so pleased you are happy with our product and service. Thank you for your kind words.
Best Wishes, Hannah Nutrition Team
Reply from Optibac Probiotics
Dear Mrs margo hislop,
We're glad you enjoyed your experience. Thank you for your feedback!
Best Wishes, Hannah,Nutrition Team
Optibac Extra
I have been suffering from colitis periodically for many years. My daughter suggested I try Optibac a few months ago and I am so thankful that I did. My symptoms have greatly improved since taking it so I am a very happy customer. Thank you!
6 May 2026
Reply from Optibac Probiotics
Dear Jennifer Poole,
We are so happy to hear that the product has made such a positive difference in managing your colitis symptoms. Thank you for your kind words.
Best Wishes, Hannah, Nutrition Team
Reply from Optibac Probiotics
Dear Viorica,
We are so glad to hear we could help. Thank you for your kind words!
Best Wishes, Hannah, Nutrition Team
Great subscription service
Great subscription service, and I find the women’s probiotics effective
6 May 2026
Reply from Optibac Probiotics
Dear Dawn Fallon,
We're so glad you're enjoying our subscription service. Thank you for your kind words!
Best Wishes, Hannah, Nutrition Team
A second order because the first order…
A second order because the first order has been so successful taking this particular type.
Easy to order and delivered quickly.
24 May 2026
Reply from Optibac Probiotics
Dear Anne,
Thank you for taking the time to leave us a review. We are so happy to hear that you've found this product to be beneficial and that the order process went smoothly for you. We hope you continue to enjoy the products!
With Thanks,
Charlotte, Nutrition Team.
Repeat ordering so easy to use
20 May 2026
Reply from Optibac Probiotics
Dear Customer,
We're really happy you find our subscription service so convenient! Please do get in touch if you need any product guidance - our Team of experts are always happy to help.
Warm Wishes,
Charlotte, Nutrition Team.
Reply from Optibac Probiotics
Dear Daphne,
We're so glad our For Women is working well for you! Thank you for your positive feedback.
With Best Wishes,
Charlotte, Nutrition Team
Reply from Optibac Probiotics
Dear Andrew,
We are so happy that you are enjoying this product. Thank you for sharing your positive experience!
With Warm Wishes,
Charlotte, Nutrition Team
Really feeling the benefits
Quick delivery, really easy use of the website to complete order.
I have gone through phases of consuming the everyday extra and I really feel the benefits when I do, to when I don’t!
2 May 2026
Reply from Optibac Probiotics
Dear SJ,
We are so glad to hear you found our website easy to use and that you're experiencing the benefits! Thank you for your positive feedback.
Best Wishes,
Charlotte, Nutrition Team
Reply from Optibac Probiotics
Dear Nicola,
We're so glad your order arrived quickly and that you were happy with our packaging. Thank you for your positive feedback!
With Warmest of wishes
Charlotte, Nutrition Team
Excellent company, products and services, proved over many years
Everything that could be expected from ordering to delivery is done by this company and their products are ethically produced and effective. I keep saying the same thing about them because it is the only thing I can say, I have never had a bad experience with them over many years.
2 May 2026
Reply from Optibac Probiotics
Dear Mr Aris,
We truly appreciate your wonderful feedback! It's fantastic to hear that our ordering, delivery, and ethically produced products consistently meet your expectations. We're glad you've had such a positive experience, and thank you for your loyalty over the years.
With Warm Wishes,
Charlotte, Nutrition Team
Awesome
My current subscription had been cancelled due to a transfer issue to the new system and as an apology I was given a 50% discount on my re subscription which was a kind gesture. Optibac has really helped me out and it’s a great product.
22 May 2026
Reply from Optibac Probiotics
Dear Craig,
We are so pleased to hear that we could resolve the subscription transfer issue and that you are enjoying our product. Thank you for your kind words!
With Best Wishes,
Charlotte, Nutrition Team
Reply from Optibac Probiotics
Dear Mrs Lawless,
We are so glad you find our advice helpful. Thank you for your kind words, and please do reach out to us if you need any more guidance in the future.
With Warmest of Wishes,
Charlotte, Nutrition Team
Reply from Optibac Probiotics
Dear Claire,
We're so happy to hear you enjoyed our service and product. Thank you for your positive feedback.
With Best Wishes,
Charlotte, Nutrition Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.