Opticron Reviews 

686
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the products, noting that binoculars, adapters, and various other outdoor equipment perform wonderfully and truly exceed expectations. Additionally, buyers are extremely pleased with the prompt shipping services, secure packaging, and the very user-friendly website, making online ordering completely smooth and straightforward. However, some customers also noted minor drawbacks concerning specific small accessories included with their online purchases. Several reviewers mentioned that certain lens covers felt rather basic, were slightly loose in their snug fit, or did not always match the original parts.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the smashing version and fast... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is well-made, performs... See more

Service

Users describe positive interactions with service, highlighting quick responses and helpful support when... See more

Website

Reviewers mention positive feedback about website navigation, noting that it is easy to access information,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The objective lens covers for my old binoculars fit perfectly. Much more convenient than the old unattached covers-wish I'd got some years ago! Sizing is correct and they look nice & robust. Very wel... See more

Rated 5 out of 5 stars

Opticron Service and repairs were excellent. Our binoculars came back like new. Quick, efficient and very helpful. Probably the best service we have had. We've been using Opticron binoculars for abou... See more

Rated 5 out of 5 stars

I have a pair of Opticron binoculars which needed repair. I contacted the company's service department and they were very helpful from start to finish. They have done a great job on them & even reduc... See more

Rated 5 out of 5 stars

Lost one of the eye pieces on my binoculars - rang Opticron and went through to the department that deals with spares - spoke to someone straight away and he was brilliant - sending spare out in post.... See more


Company details

  1. Binoculars shop

Written by the company

Opticron has been supplying binoculars, scopes and other optical products for birdwatchers and other wildlife enthusiasts for more than 50 years. It prides itself on offering a value for money product backed with industry-leading pre- and post-sales support. Products are designed and engineered in partnership with a small number of Japan’s elite optical manufacturers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

686 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(686)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellence to be expected.

Fast accurate descriptions and no non sensical questions during check out, payment simple and secure. Delivery fast using currier which is un-usual as the couriers tend to be SLOW and un-safe delivery agents. Nice product a little bulky but once you set the eyes correct then plain sailing.

27 July 2026
Rated 5 out of 5 stars

Great product, even better customer service

Approximately two years ago, I purchased a pair of Opticron binoculars. They weren't cheap, nor ridiculously expensive. They were quality, good value and performed well. Overall, I was really pleased with my purchase.

I was at the Global Bird Fair 2026 and had my binoculars with me, during use, the focus wheel had become a little tight, not a huge deal, but it did distract slightly from ease of use. I happened across the Opticron stand at the fair and thought I'd see if there was anything that could be done.

The Opticron rep (I think his name was Pete) said it might be difficult to do something at the fair, but to leave them with hime for 20 mins and he'd have a look. Upon my return Pete said unfortunately they would need to be sent to the Opticron workshop for the Technicians to resolve the issue. I was then suprised when he offered to take the binoculars with him, get them to the workshop and back to me in ~10 days.

I was gobsmacked, he said he didn't need any paperwork as he knew where I had bought the product from and confirmed the warranty status through the serial number. He just took control of the situation and absolved me of doing *any* work whatsoever! Not only that, he was an absolute delight to deal with.

I went for a bit of advice and ended up having one of the best customer services experiences in my 70 years.

Thanks to Opticron (especially Pete). I judge companies and manufacturers by how they deal with problems - Opticron passed with flying colours!

Would I recommend them? Absolutely.

Would I buy from them again? Definately.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Bit disappointed

It wasn't the replacement eye piece cap that I was expecting, not the one in the photo on the website and not the same as the original one, it fits just about but wasn't the stretchy rubber one like the original cap.

1 July 2026
Opticron logo

Reply from Opticron

Dear Mr Mee - first, please accept our apologies - you were sent an incorrect item and as you point out, not the one you ordered. We have arranged to send the correct item to you. This happened due to a misunderstanding by our warehouse team - appropriate training has taken place to try to ensure this doesn't happen in future. Thanks for ordering from us. Best, Pete

Rated 5 out of 5 stars

A wide range of optical devices for a good price

Optical devices that I always find interesting and affordable. Especially the long-eye relief models (for spectacle wearer) which are often little similar with ther other brands, but especially in that regard stand out. Very fast delivery and well packed too. (Within 6 1/2 days, including weekends, from England to Switzerland!).

25 June 2026
Rated 5 out of 5 stars

The adapter came within a few days

The adapter came within a few days, nice, quick delivery. The tripod adapter, is well made, sturdy, and takes my heavier binoculars very well! ......a far better one than the standard model. For the price, it's a very good adapter!👍... Happy with my purchase!👍

6 May 2026

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