Optima Computers Reviews 235

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Compute screen stopped working . I rang Optima with my issue. They booked my computer in the next day. Ibraheem was polite and professional . Explained everything and provided a quote next day .front... See more

Rated 4 out of 5 stars

The advice, service and aftercare was excellent. The only difficulties arise from me, the customer. I am no technie so things have to be explained to me slowly and carefully. Like most experts, Opti... See more

Rated 5 out of 5 stars

Called Optima after trying a couple of other IT companies that didn't like the sound of what i wanted to do which was transfer all my old e mails and folders and files over following virgin media cutt... See more

Company replied

Rated 5 out of 5 stars

We have been customers of Optima for many years and have always been delighted with the service we receive from Nick and his team. We recently replaced our 9-year-old PC, also supplied by Optima. Nick... See more

Company details

  1. Computer repair service

Information provided by various external sources

Computer & Laptop Sales. IT Support for homes & business. Workshop, Onsite & Remote Engineers, Call 020 8445 6700


Contact info

4.2

Great

TrustScore 4 out of 5

235 reviews

5-star
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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I contacted Optima with a problem with…

I contacted Optima with a problem with my external hard drive which locked me out with the message that the drive was 'corrupted'.
I contacted the engineer who provided excellent advice and information and suggested I send the drive to Optima which I did.
It kept me in touch at each stage and informed me that they managed to recover the data and the drive was functioning. The charge was reasonable, and I can now access my files and data.
I thoroughly recommend this organisation for solving serious computer problems.

2 March 2021
Unprompted review
Rated 5 out of 5 stars

First class support on every level from…

First class support on every level from finance to delivering everything they say.
I couldn't recommend Optima Training highly enough.
They are exactly in IT to " it does what it says on the tin "
Full support all the way.
Thank you for helping me.

David Williams
AWS on line student.

1 March 2021
Unprompted review
Rated 5 out of 5 stars

Very attentive service

Very attentive service. Problem was diagnosed quickly and efficiently. Was back in action faster than anticipated. Would highly recommend.

17 February 2021
Unprompted review
Rated 5 out of 5 stars

Reliable and extraordinarily competent

Optima Computers are a reliable and extraordinarily competent company. I purchased my laptop from them a few years ago and they also provide excellent quality technical support to private individuals via remote access if necessary. Their staff are extremely helpful and knowledgeable. I highly recommend them to both residential and business customers.

4 February 2021
Unprompted review
Rated 5 out of 5 stars

Professional and quick service

Professional and quick service! A pleasure to deal with!! Thank you. Angela

3 February 2021
Unprompted review
Optima Computers logo

Reply from Optima Computers

Thanks for your review Angela. We are very pleased you are happy with the result. Please stay safe!

Rated 5 out of 5 stars

Laptop update

I had been having problems with my laptop which was running very slowly and occasionally seizing up. Optima suggested replacing the old HDD with a more uptodate SDD drive and this has done the trick - feels like a new machine.

This was done in less than 24 hours - very impressive

2 February 2021
Unprompted review
Rated 5 out of 5 stars

professional and effective team …

i have been using Optima since they first opened. can truly highly recommend them. we are in IT hence i do appreciate these guys know their business. fast, effective and really polite. a pleasure to do business with. beverley - Cigna recruitment.

2 February 2021
Unprompted review
Optima Computers logo

Reply from Optima Computers

Thanks for your lovely review Beverley, it has also been a pleasure working with Cigna Recruitment all these years. No doubt we will speak soon about new IT adventures, but in the meantime, please stay safe.

Rated 5 out of 5 stars

Peter the great

I have been with Optima several years. They never disappoint.
John L

27 January 2021
Unprompted review
Optima Computers logo

Reply from Optima Computers

Thank you for your great review John. We look forward to helping you with any other IT requirements in the future. NS

Rated 5 out of 5 stars

I would give more stars if I could,

I would give more stars if I could,
I am so glad that my friend recommended me to Optima computers excellent work, very helpful and job done very quick and proffessnoly, can't praise these guy's enough.

14 January 2021
Unprompted review
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Reply from Optima Computers

Thank you for your review. Unfortunately, from the initials, we cannot identity you, however, we are very pleased you had a good experience with Optima. We hope to help you again in the future with any other IT needs. Keep safe.

Rated 5 out of 5 stars

Laptop screen replacement

Quick to get back and to fix my laptop screen. Felt that there was a good level of covid precautions.

8 January 2021
Unprompted review
Optima Computers logo

Reply from Optima Computers

Thank you for your kind review Luke.
Please do let us know if you have any other questions or requirements.

Rated 5 out of 5 stars

Honest and reliable engineers, 100% satisfied

My computer is a 5 years old Dell. I always struggled with it, quite slow, apparently because it didn't have an SSD. I didn't mind about the speed, I was not using the laptop much until my manager told me I had to work from home requiring a fully functioning laptop. I called Optima Computer and they sorted my laptop out in a week. My computer has never been this great!!!! They offer a great customer service, honest, accurate and reliable engineers. Truly recommended!!! Thank you so much!

3 January 2021
Unprompted review
Optima Computers logo

Reply from Optima Computers

Thanks for the 5 star review Marta, we are so pleased to know that you are happy and as per our promise, the laptop is now running better than ever. Your review will help to give confidence in our ability to other users who are experiencing similar issues.
Thank you again and Happy New Year!

Rated 5 out of 5 stars

Optima computers highly recommended…

Optima computers provide excellent service starting from the initial phone call to finding a resolutions for your IT issues. I would highly recommed them.

7 December 2020
Unprompted review
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Reply from Optima Computers

Thanks for your review Bina, I trust your laptop is working really well now and you have lots of time to decide on your next purchase. Happy holidays..

Rated 5 out of 5 stars

Great team

The team is amazing, always at hand, fast and efficient and very polite.

19 November 2020
Unprompted review
Rated 5 out of 5 stars

Thank you

I was very happy with everything. I took my Dell laptop for repair. Peter diagnosed the problem (a faulty screen) immediately. It was repaired just as soon as the replacement part arrived from Dell. Peter kept me up-to-date with progress on a daily basis and that was much appreciated. Thank you!

10 November 2020
Unprompted review

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