Well, I thought it was a simple and easy process… until I received my photo and saw the white space on the right and at the bottom of my photo! Unfortunately the way the website shows the finished pho... See more
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Review summary
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This product arrived way faster than expected, even though I have a rural address and was exactly what I wanted. The user interface isn't as customizable as something like Vistaprint or Canva, but i... See more
The T-shirt arrived within a week during the holiday season. My wife loved it! The print was perfect. I have to give 4 out of 5 because of the sizing issues. It fits on a substantially smaller size.... See more
The website was fairly user friendly, great cost and selection of cards. The time from ordering and receiving, though, is truely terrible. I ordered holiday cards on November 27, and as of December 11... See more
Company replied
Company details
Information provided by various external sources
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Contact info
Canada
- optimalprint.ca
3.7
Average
15K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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100% Recommend
Quick service
Great coupon codes and discounts
Quality product
6 November 2025
Unprompted review
No customer support and disengaging business
When the package arrived, it was in very poor condition. Even though there was a bright orange sticker on the envelope that said “Do Not Bend,” the package was clearly bent. It looked as if something heavy had gone over it. The bubble mailer was ripped open, very dirty, the contents were visible, and both my Christmas card orders and the envelopes were bent and folded.
I’m relieved that I received a free shipping coupon because the original shipping cost that was quoted felt quite high, especially considering how my package arrived. I understand this is a busy time of year, but I still expect a reasonable level of care, especially when an item is clearly marked not to be bent.
I also want to mention that the packaging didn’t seem sturdy enough for a larger order of 65 cards. Even a piece of cardboard inside the mailer would have offered some protection. The bubble envelope on its own wasn’t enough.
I attempted to reach out to customer service but there was literally no one to connect with about my order. The only assistance available was a live chat that repeatedly did not work.
When you can not connect with a company about your experience or look for a way to correct an order you decide to never use the company again. Sadly there is a HUGE disconnect.
I rated my order 2 starts as they were cute. Sadly photos were cut off even when I reviewed it prior and didn’t see this when verifying my design.
12 November 2025
Unprompted review
Reply from Optimalprint
Hello Nicole,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the condition in which your package arrived and the difficulties you experienced trying to reach our customer service. We completely understand how frustrating it must be to receive items that were clearly marked “Do Not Bend” yet arrived damaged, and to have limited options for support when trying to resolve the issue. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment caused.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Good source for prints and photobooks
Ordered some photo posters and photobooks. Competitive pricing, good promotions, and free shipping with the plus membership. Reliable service as I have used this site before with good results.
17 November 2025
Unprompted review
Good product
I’ve always found the product to be good and the customer service to be great as well.
18 November 2025
Unprompted review
Photo was a little too dark
I found that the photo received was slightly darker than my original. I’ll still use it but thought best to mention this
17 November 2025
Unprompted review
Reply from Optimalprint
Hello Dan,
Thank you for sharing your feedback with us.
We’re sorry to hear that the photo appeared slightly darker than your original. We completely understand how important it is for prints to match your expectations, and we appreciate you bringing this to our attention.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Color printed not as shown
Color printed not as shown. Looks purple in real life
17 November 2025
Unprompted review
Reply from Optimalprint
Hello Marina,
Thank you for sharing your feedback with us.
We’re very sorry to hear that the color of your printed item did not match your expectations. We completely understand how disappointing it can be when the final product looks different from what was shown, and we sincerely apologize for this.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
It was quick and easy to get our Christmas cards
It was quick and easy to get our Christmas cards designed. Very happy with how quick we got them.
12 November 2025
Unprompted review
Fast deliveryl and superb quality.
14 November 2025
Unprompted review
Happy with my Christmas cards
Christmas cards were easy to design and order, shipped quickly and turned out great!
15 November 2025
Unprompted review
The mug I ought is temperature…
The mug I ought is temperature sensitive which is perfect but I printed something that in preview of print was OK but in delivered one it was awckward. I wanted to return unfortunately Noone answered me. Customer service is terrible!
8 November 2025
Unprompted review
Reply from Optimalprint
Hello Zeinab,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the issue with your mug and completely understand your frustration. We sincerely apologize that your design did not appear as expected on the delivered product and that your previous attempts to contact us went unanswered. This is not the level of service we aim to provide.
Please know that we value your feedback and we will make sure to report this to our internal team.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
My order # 34718118 received on Nov 10/25
My order # 34718118 received on Nov. 10/25…..my book contained several duplicate photos, was not submitted that way. I complained about the quality of the order on the website and requested a refund, Have not heard anything.
10 November 2025
Unprompted review
Reply from Optimalprint
Hello Dave,
Thank you for sharing your feedback with us. We’re very sorry to hear about the duplicate photos in your photobook and for the frustration caused by not receiving a timely response to your previous complaint. We completely understand how disappointing this must be, especially when you carefully created your book.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
They do a great job until there is a…
They do a great job until there is a problem. Can’t leave a message for customer service and their AI bot is useless.
Order 34634853
Have given order number but still no response to what is happening with the order.
Are things really printed in Canada?
29 October 2025
Unprompted review
Reply from Optimalprint
Hi Betty,
Thanks for providing us with your feedback about your experience.
We’re really sorry to hear about your experience trying to reach our customer service team, and that our bot didn’t provide the help you needed. We never want you to feel stuck when an issue arises.
In order to look into this further and find a suitable resolution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible
We truly appreciate your patience and hope to restore your confidence in us.
Kind regards,
Edenbeth from Optimalprint
100% satisfied
Placing my order was fairly easy. My items came in very quick. The picture cups were awesome!
12 November 2025
Unprompted review
I recently received my order
I recently received my order, but the coffee cup print was upside down and of poor quality. I’ve already submitted two refund requests through your website, but I haven’t received a response yet.
Could you please look into this matter and assist me with a refund or replacement? I’d really appreciate your help. Order 34539406
Thank you for your time and attention.
7 November 2025
Unprompted review
Reply from Optimalprint
Hello Rob,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your recent experience with your mug order, and we completely understand how disappointing it must have been to receive a product that wasn’t printed correctly—especially after not hearing back from your previous requests. Please accept our sincere apologies for both the quality issue and the delay in response.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
So Happy With Our Personalized Family Calendars
I made personalized family calendars as Xmas gifts. The site was easy to use, adding photos, special dates and arranging the layouts etc. The calendars arrived today roughly a week after ordering them. They are very high quality and the photos look excellent. I'm so glad I found a Canadian source for personalized calendars and will be using Optimalprint from now on!
12 November 2025
Unprompted review
Photo books turned out great
It's easy to make photo books and edit them on this platform. I get quality printing, fast.
31 October 2025
Unprompted review
User friendly from start to delivery
A very user friendly app to create calendars, books and photos. If I had a problem the AI chat was extremely helpful for accurate advice. The delivery was one time as promised. I am truly grateful that this experience was flawless.
4 November 2025
Unprompted review
Not happy with the results
I am a first time customer and I don’t think I will be returning. I have been making calendars for many years and the previous company lost my order. I decided to try Optimal Print. The majority of my photos are pixelated and grainy. While making the calendar they looked great. I didn’t zoom in on pictures and they weren’t sent from instagram etc. They were on my laptop. Not once was there a “warning” saying picture not good quality for printing etc. I made 2 calendars..thankfully for 70% off because neither are gift worthy.
30 October 2025
Unprompted review
Reply from Optimalprint
Hello Dyane,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience with your first order from Optimal Print. We completely understand how disappointing it must be to receive your calendars in a condition that doesn’t meet your expectations, especially after putting in so much effort selecting your photos.
We also sincerely apologize that our system did not flag any of the images as potentially low quality for printing. Your feedback highlights an area where we can improve, and we’ll share this with our team to help prevent this from happening in the future
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
High quality
High quality. Many personalization options. Prompt shipping.
7 November 2025
Unprompted review
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