Easy.to use website to order the picture. Order was damaged on delivery with dents in the canvas and lines donw the middle, i did get a replacement though which was handled well. 2nd delivery the box... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order came faster than I expected. It was stated to come in Monday- Tuesday and it arrived by Saturday! They are great with the custom sizing as I needed a picture to fit within a specific sized f... See more
This the second acrylic print I've ordered from Optimal. Great products. Will be ordering more. I'm a travel photographer and got tired of the high mounting and framing costs. These are excellent. One... See more
After being let down four times by a different company, I ordered from Optimal print. My item was delivered safely within a couple of days. The quality is top notch and the transaction was seamless,... See more
Company details
- Prints and signs store
- Association or organisation
- Business-to-Business service
- Stationery shop
- Wedding service
Written by the company
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en/
Contact info
United States
- optimalprint.com
4.0
Great
139k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Good service and very nice picture.
5 July 2026
Unprompted review
Was really pleased with the quality of…
Was really pleased with the quality of printing but for the price thought the T would have been a little 'thicker'. It's a light T material.
19 July 2026
Unprompted review
Reply from Optimalprint
Hi Maggie,
Thank you very much for taking the time to share your feedback with us.
I'm delighted to hear that you were pleased with the quality of the printing. At the same time, I'm truly sorry to learn that the fabric of the T-shirt did not meet your expectations. I completely understand how concerning this must have been. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Great service
Ordering was easy and I was impressed with how quickly my canvas prints arrived delivered to my door. I thought that the photos could have been a bit sharper since I paid for the quality check as an add on.
17 July 2026
Unprompted review
Amazing service quick delivery and…
Amazing service quick delivery and brilliant item
18 July 2026
Unprompted review
Very poor quality
Very poor quality, not value for money at all, the photo is a lot smaller than how it's showing during placing the order, absolutely appalling and will never order from this website again. I'll be sending it back and requesting refund.
order #37660680
18 July 2026
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We are truly sorry to hear that you were disappointed with the quality of your order and that the printed photo did not meet your expectations. We understand how frustrating it must be to receive a product that looks different from what you expected, especially after taking the time to personalize it. Please accept our sincere apologies for the disappointment and inconvenience this has caused.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
An excellent service.
An excellent service.
Easy to order.
Quick delivery.
Quality product.
10 July 2026
Unprompted review
Not the finish I was expecting
Having had previously gotten photos printed on metal I was expecting ink to metal. What I got was more like photo paper picture baked onto metal. Not a good finish. Not what I expected. Delivery was fast.
My order number is 37584249
16 July 2026
Unprompted review
Reply from Optimalprint
Hello Michele,
Thank you for sharing your feedback with us.
We are truly sorry to hear that the finish of your metal print did not meet your expectations. We completely understand how disappointing it is to receive a product that differs from what you were expecting, especially if you have had a different experience with metal prints in the past. We sincerely apologize for any frustration this has caused.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Took order and then failed to fill
Took order and then failed to fill, when attempted to cancel and obtain a refund they refused. Ended up having to go elsewhere and pay twice for the same item. Would suggest any other company. Customer service was also very dismissive and pretty much said that I would just have to accept that I wouldn’t get a refund even though the item had not arrived in time!!!
14 July 2026
Unprompted review
Reply from Optimalprint
Hello Elaine
Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
We completely understand how upsetting it must have been when your order did not arrive in time for when you needed it, leaving you with no choice but to purchase the same item elsewhere.
We are equally sorry to learn that you felt our customer service was dismissive. This is not the level of service we aim to provide, and we understand how this added to your frustration.
Please accept our sincere apologies for the inconvenience caused. We take your feedback seriously, and we will review your experience internally to help us improve both our service and our communication with our customers.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
I was delighted with the end result
I was delighted with the end result, the quickness of the process, and shipping. Thank you
15 July 2026
Unprompted review
Great prices and fast delivery
Great prices and fast delivery! Ordered a photo on aluminium looks amazing!!
16 July 2026
Unprompted review
Ordered T-shirt with photos
Ordered T-shirt with photos, came with photos and with
Sample text
printed below the photos
Simply not useable
My order number was
37617896
Optimal print have been in touch and offered me a refund on this order, thank you Optimal print for resolving this so quickly, your customer service is excellent
14 July 2026
Unprompted review
Reply from Optimalprint
Hi David,
Thank you very much for taking the time to share your feedback with us.
I'm truly sorry to hear about the issue with your personalized T-shirt. I completely understand how concerning it must have been to receive your order with "Sample text" printed beneath your photos. Please accept our sincerest apologies for this experience. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
no response for a person - AI useless
unable to talk to a person at Optimalprint, AI was totally useless. They use Evri who are the worst delivery company in the world, absolute garbage. Deliveries broken, not delivered. Outcome unsolved so I have paid and not received anything
Order ID: 37612479
16 July 2026
Unprompted review
Reply from Optimalprint
Hi Andrew,
Thank you very much for taking the time to share your feedback with us.
I'm truly sorry to hear about your experience, and I completely understand how concerning this has been for you. I sincerely apologize that you have not yet received your order despite having completed your purchase. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Great value quality printing
Every print has been true to the original - at really reasonable prices - having the ‘plus’ system I also get free postage over the year - deliveries are always prompt and efficient - many thanks again (again!)
13 July 2026
Unprompted review
Website easy to use
Website easy to use, good rage of templates.
Quality of cards was really impressive and speed of dispatch and delivery was good.
14 July 2026
Unprompted review
Quick, good and reasonable
This company were extremely quick with my order, it arrived within 3 days, which was amazing. The printing is very good and just what I wanted. Thank you very much.
13 July 2026
Unprompted review
Terrible service
Terrible service! Ordered cards and the picture on the card arrived completely distorted and totally unusable. Tried to speak to someone but only an AI bot so totally useless - avoid at all costs a complete waste of money and time!
12 July 2026
Unprompted review
Reply from Optimalprint
Hello Emma,
Thank you for sharing your feedback with us.
We completely understand how upsetting it must have been to receive cards with a distorted image that made them unusable. We also understand your frustration at not being able to reach a member of our support team when you needed assistance. This is certainly not the experience we want our customers to have, and we sincerely apologize for the inconvenience.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Poor service
I hadn’t realised the item was double sided, my fault as I thought I had selected one sided. However surely it should have been noticed that the one side had not been edited at all prior to being printed and I should have been contacted. Ended up with completely useless items as had sample text still on it. Order number 37571370
8 July 2026
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your printed items were not usable. We completely understand how disappointing and frustrating this must have been, especially after discovering that the reverse side still contained the default sample text.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
It was not easy to use the software but…
It was not easy to use the software but I love the final result
14 July 2026
Unprompted review
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