Easy.to use website to order the picture. Order was damaged on delivery with dents in the canvas and lines donw the middle, i did get a replacement though which was handled well. 2nd delivery the box... See more
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Review summary
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The order came faster than I expected. It was stated to come in Monday- Tuesday and it arrived by Saturday! They are great with the custom sizing as I needed a picture to fit within a specific sized f... See more
This the second acrylic print I've ordered from Optimal. Great products. Will be ordering more. I'm a travel photographer and got tired of the high mounting and framing costs. These are excellent. One... See more
After being let down four times by a different company, I ordered from Optimal print. My item was delivered safely within a couple of days. The quality is top notch and the transaction was seamless,... See more
Company details
- Prints and signs store
- Association or organisation
- Business-to-Business service
- Stationery shop
- Wedding service
Written by the company
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en/
Contact info
United States
- optimalprint.com
4.0
Great
139k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Beautiful photo book
Beautiful photo book, Excellent quality, received it in less than a week. I have made several photo books with Optimalprint in the past few years and have never really experienced a problem creating the book. This time however I left the front cover photo till last as I wasn't sure which photo to use. So I basically designed the whole book and then no matter what I tried including several chats with the support team I was not able to add a photo to the front cover and was told I needed to do it at the beginning of my project. Extremely frustrating as I literally had been working on the book for months and now had to start from scratch. Luckily I had the sense to take a photo of every page I created which then saved me a bit of time deciding again which photos to put where - I just kept referring back to my original layout. Anyway, lesson has been learnt. I am extremely happy with the end result!
I also wish there was a way of deleting unwanted photos from the library.
5 August 2026
Unprompted review
Super color and quality!
I worried about the quality of these cards because the price was so much cheaper than other companies but they are great. Good color, quality paper, relatively fast production. I highly recommend this company!
10 August 2026
Unprompted review
I ordered from this company a full page…
I ordered from this company a full page of photos and I received 3 photos total scam beware of this company
7 August 2026
Unprompted review
Reply from Optimalprint
Hi Ricky,
Thank you very much for taking the time to share your feedback with us.
I’m very sorry to hear that you received only three photos when you were expecting a full page of photos. I completely understand how concerning this must be. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
The print had a blue cast in it the…
The print had a blue cast in it the wasn't in the image print. Also canvas prints look better if the edges are filled in and not left white.
10 August 2026
Unprompted review
Reply from Optimalprint
Hello Tony,
Thank you for sharing your feedback with us.
We’re truly sorry that the canvas print did not turn out as expected. We completely understand how disappointing it must be to see a blue cast in the final print when it wasn’t present in your original image.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Really disappointing :-( used one of…
Really disappointing :-( used one of the Optimal Prints photos to print a canvas-the tail and the nose of the whale shark was wrapped around the frame (so missing when looked at front on) when you adjust the sizes on the website it actually adjusts the print to make sure this doesn’t happen-I had ordered the larger size.
I’d like to order the print if it were adjusted but instead I’m told, with ease that they’ll refund me. Is there any way of fixing the print instead?
11 August 2026
Unprompted review
Reply from Optimalprint
Hello Deb,
Thank you for sharing your feedback with us.
We’re truly sorry, and we completely understand why you’re disappointed. You chose one of our images for your canvas and expected the whale shark to be fully visible, so it’s understandably frustrating to find that the tail and nose have been wrapped around the frame and are missing from the front view.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
Extremely delighted with our finished…
Extremely delighted with our finished calendar
11 August 2026
Unprompted review
Customised mug
I designed a customised mug. Process was easy. Price was just about reasonable, shipping was £4.99. The problem was, the mug was severely damaged on delivery. I know these things can happen, but in my opinion the packaging it came in was inadequate. Single ply cardboard isn’t up to the job when Evri get their hands on your delivery.
10 August 2026
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We’re very sorry to hear that your customised mug arrived severely damaged. We completely understand how disappointing this must have been, especially after taking the time to create your own design and paying £4.99 for delivery.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
You put the wrong birth year
10 August 2026
Unprompted review
Reply from Optimalprint
Hi Sandra,
Thank you very much for taking the time to share your feedback with us.
I’m very sorry to hear that the birth year on your order was incorrect. We completely understand how concerning ait must be to receive a personalized product with an important detail such as the birth year printed incorrectly. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Wow they were so quick printing and…
Wow they were so quick printing and posting, and when I saw the print I was shocked by the quality, happy is a understatement, I've ordered another one.
10 August 2026
Unprompted review
Very easy to order on line
Very easy to order on line, with a very quick delivery time. 5 star all round
7 August 2026
Unprompted review
Quality print
Quality print, quick delivery, superb customer services, highly recommended.
9 August 2026
Unprompted review
Really happy with my t-shirt
Really happy with my t-shirt, looks good, and the material is good quality. Great colours to choose from too!
9 August 2026
Unprompted review
The print seems to be of a decent…
The print seems to be of a decent quality, but the quality of the frame is poor, very cheap
9 August 2026
Unprompted review
I’m so glad I found Optimal Print
I’m so glad I found Optimal Print. I ordered 2 large posters (of my own photographs) for large frames I already had. They arrived early and were packaged very well. Highly recommend. ⭐⭐⭐⭐⭐
8 August 2026
Unprompted review
Poster from logo file
Poster from logo file
Beautiful colours that were true to the original
Packaging ensured the poster arrived in perfect condition
Excellent service and I would order from you again
7 August 2026
Unprompted review
Smooth work flow and fast delivery
Smooth work flow and fast delivery. But I ordered one card, 10 copies in total were provided. Had I known this, I would have incorporated a different message in the card. other than that, the print itself was decent quality.
8 August 2026
Unprompted review
High quality photo prints in sizes few others can offer.
I found the website easy to use, and the 'discounted' price for printing was reasonable. Although more straightforward and transparent pricing would make me more inclined to use Optimalprint again.
The actual quality of the photo printing at 50 x 50 was excellent, and the packaging ensured the prints arrived in perfect condition, and on the date promised for delivery. Would recommend.
7 August 2026
Unprompted review
Only really worth it with the discount…
Only really worth it with the discount code. And the preview showed that the entire image would be shown. But unfortunately on delivery they all were cropped cutting off text.
7 August 2026
Unprompted review
Reply from Optimalprint
Hi David,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the finished product did not match what you saw in the preview, particularly with important parts of the images being cropped. We understand how disappointing that can be when you took the time to make sure your designs looked right before placing the order.
We’d like to look into what happened and see how we can make this right. Could you please update your review with your order ID? This will allow us to check the order details and assist you directly.
We appreciate you bringing this to our attention and hope to resolve this for you.
Sincerely,
Joedy from Optimalprint team
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