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2.4
7 reviews
Hasn’t replied to negative reviews
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I would say one of the worst experiences with customer support. In the beginning when the agreement needed to be signed everything like usual was great, after that total disaster. People are changing, people don't have available last talk information, are very rude and not open to solutions only their truth. Looking at what you can get from the platform it is not worth signing with this company.
This is completely a scam you can't earn any money from it they will just take your money and make you believe your earning money
Optimizely has transformed our website optimization efforts. The A/B testing and experimentation capabilities have allowed us to make data-driven decisions and improve user experiences. The platform's user-friendly interface and robust analytics have been invaluable in understanding user behavior and optimizing our conversions. The support team is responsive and always ready to assist with any questions. Optimizely has become an essential tool in our toolkit for continuous improvement. Highly impressed with its features and impact on our digital strategies. (edited)
got a simple problem and it was resolved quickly thank you. on another hand if I sent an email the waiting period for the response is at least 2-3 days, still not that bad
Great tool......but they need to continue to develop it. we struggle with editor issues at times, and it still can't provide all of the types of split testing schedules we would like - despite technical support promising it would be released 14 months ago.
I had an issue with their editor and was able to get a live technician on the phone and answers to my question. Time from initial call to hangup was only 3 minutes. Good customer service to boot.
We're an online marketing company that constantly launch and test new websites. Optimizely refused to give us a price because they wanted a list of our ever changing domain names. Wasted my morning trying to get a price out of them.
If you want a flexible split testing solution, look anywhere else.
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