Optimum Nutrition UK Reviews 

192
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers had a great experience with this company. People love the protein products, offering delicious flavors, smooth mixability, and top-tier quality that consistently supports their daily fitness and recovery goals. Consumers frequently share that the delivery service is exceptionally fast, ensuring orders arrive safely and right on schedule. However, some people mentioned frustrating experiences with missing orders and unhelpful customer support teams that failed to resolve issues. Reviewers also noted occasional problems with damaged packages, broken seals, or items arriving in a less than desirable condition. These individuals felt disappointed by the lack of timely updates and difficulty getting proper refunds.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently highlighting great taste, excellent... See more

Quality

Users describe positive interactions with quality, noting that the items deliver great results and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive quickly,... See more

Order

Customers had ambiguous experiences with order processing, with many reviewers praising the straightforward... See more

Customer service

Consumers find customer service to be mixed, with some reporting that friendly staff are very happy to help... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t... See more

Rated 5 out of 5 stars

I’ve been using this product for years but first time I’ve ordered direct from the manufacturer. I am so impressed. The price was great. Next day delivery was fantastic with an hour allotted deliver... See more

Rated 5 out of 5 stars

Can't fault the product, nor the service. Prompt delivery and an issue resolved quickly, without fuss and to a level of service that made me take note - in a good way. Won't hesitate to buy direct... See more


Company details

  1. Vitamin & Supplements Shop
  2. also in
  3. Fitness and nutrition
  4. Sports Nutrition Shop

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

3.9

Great

TrustScore 4 out of 5

192 reviews

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3.9

All reviews

(192)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trusted company & excellent service

Always on time and excellent product quality

12 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Bill,

Thank you for your kind words, and we're glad to hear that you are enjoying our enjoying our services.

We're always here for you when you need assistance:)

Rated 5 out of 5 stars

Great products

Great products

10 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Matt,

Thank you for your wonderful feedback.

We're glad to hear, that you are enjoying our products. Wishing you a wonderful day ahead.

Rated 2 out of 5 stars

Optimum Nutrition was 5 stars order…

Optimum Nutrition was 5 stars order tracked, arrived when said and correct, but the delivery firm was awful, left package outside front door in full view of passers by, when behind back gate was stated as drop of place, lucky to be still there when I returned, won't be ordering again as not worth hassle if it went missing. Change your delivery firm and will be used again.

6 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Warren,

Thank you for sharing your experience, and we’re truly sorry about the way your parcel was delivered.

When we provide the tracking link, the courier’s app sometimes restricts delivery to safe places or neighbours — many customers prefer this option, but in your case it clearly didn’t work as intended. We’re glad the package was still there, and we’ll escalate this with the courier so it doesn’t happen again.

We're always here for you when you need assistance:)

Rated 1 out of 5 stars

Almost impossible to get in touch

Something went wrong when l placed the order l guess "auto fill" put in half post code wrong. That's not ON fault still COULD NOT CALL them, Return email say "not monitored" it gives options for other emails to use of which the Eu one is incorrect! ("server not found") .. Three days later l found them on fb they answered me "a couple of days later.. THANKS GOD FOR THE DELIVERY-MAN Out of the lot (DPD clerks included say we can't change any of tge address must be done by the sender EVEN IF THAT post code was NON existing)) He was the only one who took it on himself look at "safe space" where l put the right post code and deliver.

5 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Corrado,

I’m really sorry you had to go through all of that.

Unfortunately, our phone line is not currently in use, and it looks like there was a technical issue with the email inbox you tried to reach. That problem has now been fixed, but it absolutely should not have happened in the first place.

We’re here for you if you ever need support again — you can always reach us directly through customer support.

Rated 5 out of 5 stars

Hands down the best protein I have ever…

Hands down the best protein I have ever had. The flavor is incredible and it mixes perfectly without any clumping. I’ve finally found my go-to supplement and will definitely be purchasing again. Huge thanks to the team for a top-tier product!

6 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Jess,

Thank you so much for the amazing feedback.

Enjoy every scoop!

Rated 1 out of 5 stars

I paid it said dispatched and nothing…

I paid it said dispatched and nothing arrived.

4 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Ian,

Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about your experience with the delivery.

I’ve checked our records and can see that you already reached out to our customer service team, and a resolution has been provided. I’m glad you were able to get support, and we sincerely apologize for the inconvenience you faced along the way.

We're always here to help:)

Rated 5 out of 5 stars

Great whey protein

I bought strawberry flavor and i’d say best whey you can get in both terms of quality and taste

16 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Mohsen,

Thank you so much for you kind words.

We are truly happy to hear, that you had a positive experience with us:)

Rated 5 out of 5 stars

Really good taste double chocolat whey…

Really good taste double chocolat whey protein powder

1 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Kilian,

Thank you so much for your feedback. We're glad to hear that you are enjoying the product.

We hope to see you soon:)

Rated 5 out of 5 stars

Best tasting protein powder

I’ve tried a few different protein powders but this is without doubt the best tasting one, might be a little bit pricey but more than makes up for it with the unreal taste, Delivery was super quick as well, will definitely be using these from now on.

24 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Wayne,

Thank you for your wonderful feedback. We're really glad to hear, that you had a positive experience with us.

Wishing you all the best, and we hope to see you back soon:)

Rated 1 out of 5 stars

I didn’t receive the product and can’t…

I didn’t receive the product and can’t contact ON at all. Tried several times, trough phone calls, email, instagram, can’t manage to get a reply.
Had to open a regou d request with my bank!

The tracking id provided for DPD is an old id, to a delivery done in Nov-25. My order was placed in 08 April-26. DPD said there is nothing they can do.

I haven’t had an update since the first email confirming the order.
Had to buy the same product from Amazon to manage to get the product, it arrived the same day.

Now I’m waiting on the bank analysis to get my money back, with all evidence provided that I’ve tried contact with ON multiple times.

8 April 2026
Unprompted review
Rated 3 out of 5 stars

The product and ON service was good but…

The product and ON service was good but the delivery wasn’t the best. The 2 protein tubs were simply put in a cardboard box with no protection. They arrived squashed and dented but luckily there was no leakages

15 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Vimal,

Thank you for sharing your feedback.

We’ll escalate this to our logistics partner so they can review the packaging process and prevent this from happening again.

If something like this ever happens or if you need assistance with a damaged item, please don’t hesitate to reach out directly to our customer support team. They’re here to help you quickly whenever an issue arises.

Rated 5 out of 5 stars

very good

very good, no aftertaste

2 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Montis,

Thank you for your wonderful feedback. We're so glad you enjoy the products.

See you soon:)

Rated 1 out of 5 stars

I didn't receive my order still

17 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello,

Thank you for reaching out and we’re really sorry to hear about this.

We’ve checked the tracking on our side, and it does show that the package has already been delivered. If you’re experiencing any issues or if the parcel hasn’t reached you, could you please get in touch with our customer support team? They’ll be able to look into this further and help resolve it quickly.

We’re here to support you every step of the way.

Rated 1 out of 5 stars

Damaged pack

Hi - thanks for the delivery on time . But the parcel I got is damaged and protein pack is torn - with protein contaminated as got contact with air. Could u please look into it.
Thanks

12 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Mohit,

We’re really sorry to hear that your parcel arrived damaged.

We’re happy to see that you’ve already been in touch with our customer support team and that a brand‑new replacement order has been arranged for you as agreed. We hope this quickly puts things right and that you enjoy your products once they arrive.

If there’s anything else you need, we’re always here to help.

Rated 5 out of 5 stars

Great experience as always

Great experience as always, then and now!

3 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Arvin,

Thank you for your feedback, and we're glad to hear about your positive experience with us:)

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