The excellent customer service of Paige one of the employees. She took her time to explain everything we were inquiring about optimum pay group. And asked her senior colleague on things that she was n... See more
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See what reviewers are saying
Optimum Pay Group is the chosen payroll provider for my Agency. As a contractor from day one I have found them to be extremely professional. A big shout out though to Lauren Thompson who is an asset... See more
Company replied
Always a pain in the ass dealing with agencies to make sure you get paid. Unfortunately, now you gotta jump through hoops for a good wage. However, signing up to this external payment agency was very... See more
Company replied
I got great help from Jacqui who went above and beyond her role in helping me get registered and explaining things. It was not what she did solely but the way she did it, super friendly, clear infor... See more
Company replied
Company details
Written by the company
Offering tax efficient services to all clients who are looking for an honest, transparent payroll option for their temporary workers. With there being a huge need in market for temporary workers, there is no better time to jump in with both feet into the world of contracting. We have qualified, dedicated staff who have a total of 18 years of knowledge working with contractors. So, you will be dealing with driven, helpful and adaptable staff to ensure contractors needs are met. Taking all the paperwork load away from them so they can enjoy their contracting venture and having a peace of mind that we work honestly and with full transparency. Not only do we put our contractors first but always have time to work parallel with Recruitment agencies giving them too great customer care as we understand, a happy contractor equals a happy recruiter meaning a happy us! We give you back your time to do what you do best and trust in us to take care in legal, accounting and payroll side of things.
Contact info
Gawsworth House, Westmere Drive, CW1 6XB, Crewe, United Kingdom
- 0203 962 4212
- marketing@optimumpaygroup.com
- optimumpaygroup.com
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Saskia was extremely helpful with my…
Saskia was extremely helpful with my query and very responsive. Thank you:
3 March 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Amy,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
5 star
Molly Helped out with everything and was very polite. She needs a raise…
Chris
2 March 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Chris,
Thank you for taking the time to leave us a review and for your kind feedback about Molly, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Afternoon Louis,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Lauren is amazing
Lauren is amazing. Always helpful and polite. Thanks Lauren!Xx
2 March 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Dani,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Swift response to inquiry and…
Swift response to inquiry and understandable explanation to my inquiry by Saskia. I really appreciate her professional customer care skills.
27 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Olaniyi,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
My experience with Saskia was great she…
My experience with Saskia was great she helped a lot and explained everything I asked very thoroughly she is a credit to you.
1 March 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Will,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Optimum pay group has a excellent…
Optimum pay group has a excellent customer service, from picking up the call quickly, send emails with useful information and dealing with different enquiries from contractors.
Following the conversation earlier on, Lauren was very helpful.
1 March 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Silvestr,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Informative customer service
1 March 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon,
Thank you for taking the time to leave us a review and for your kind feedback. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Paige was excellent
Paige was excellent, very professional and efficient. Gave clear explanation about the pay process, answered all concerns diligently. Very happy with Paige’s expertise.
28 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon T Lema,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Optimum pay group always pay me on time…
Optimum pay group always pay me on time and answer my calls really fast so I'm not left waiting. Today I called and spoke to Lauren, she was very helpful and answered all my questions.
28 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Khadija,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Really helpful staff!
Paige Malik has been fantastic at getting me registered with Optimum Pay, as I was struggling to set up my registration online, so I emailed her about my issue and she called me back and went through the registration process for me!
28 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Sarah,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Lauren Thompson and Leigh Ann Rutter amazing
Excellent experience with Leigh Ann Rutter and Lauren Thompson. Always helpful and deal with problems quickly.
20 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Mary,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
The lady that attended to me was…
The lady that attended to me (Lauren Thompson) was professional and lovely to speak with on the phone, she was able to proffer solution in best of time.
27 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Adetoyi,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Great service
Great service and friendly correspondence with the team - Saskia was very helpful and quick to respond to my enquiries :)
27 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Isla,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Quick and simple info call well handled
20 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Gavin,
Thank you for taking the time to leave us a review and for your kind feedback, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Queries responded to
Had a query with some admin.
Interaction with the team at Optimum enabled this to be resolved.
24 February 2023
Unprompted review
Reply from Optimum Pay
Good Morning,
We are sorry to read this review. At Optimum Pay Group, we pride ourselves on offering the best services and solutions to all our clients and we are saddened to learn that you do not feel you received this. Our customer care team have reached out to you for more details on this. Please could you get back in contact with us on 0203 962 4212 or cs@optimumpaygroup.com with your details so that we can look to put this right for you?
Kindest regards,
Team Optimum Pay
Saskia was great to deal with and…
Saskia was great to deal with and always available via phone or email to help with any questions or concerns. 10/10
23 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Neil,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Optimum Pay - great service
I have been using Optimum Pay as my Umbrella Company since January 2021,on recommendation.
They are efficient, helpful and always respond quickly to queries. Today, Molly Evans was exceptional at sorting out and resolving a timesheet /pay query I had.
23 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Julia,
Thank you for taking the time to leave us a review and for your kind feedback about Molly, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Really thankful to lauren
Really thankful to lauren, she was really helpful and very good, All the best
23 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Abhay,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Yasmine was helpful
Yasmine was helpful, polite patient and clear in what she said. Yasmine explained everything thoroughly and the process was quick and smooth. I am happy with the experience she offered.
23 February 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Monique,
Thank you for taking the time to leave us a review and for your kind feedback about Yasmine, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
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