Optimum van lines Reviews 46

I was worried about my fragile items, but Optimum Van Lines handled everything with care. My furniture, electronics, and glass items all arrived safely without a single scratch or problem.

Optimum Van Lines made my relocation simple and stress-free. Their team stayed organized, communicated clearly, and ensured every step was handled professionally. My belongings arrived safely and on time without any issues.

My experience with Optimum Van Lines has been smooth and reliable from the start to the end of the move. They provided a quote that is easy to understand, good communication throughout the process, and the moving crew arrived on time. Everything went well with the move.

The crew packed up our two bedroom condo in under three hours. They used blankets on all the wood furniture and nothing got scratched on the way to Texas.

Driver gave me a call 24 hours before arriving at my new house in Ohio. They unloaded my 3 bed house in under four hours and set up the bed frames. Overall a really decent experience.

We had a lot of glassware and antique lamps that needed custom crating. The packing crew took their time and wrapped everything really well. One wardrobe box got slightly crushed at the bottom during the drive. Luckily it was just clothes inside so no harm done. Would hire them again for a cross country move.

Filled out the form online and got a quick call back with a flat rate that actually covered everything we needed.

Watched three guys carry my massive sleeper sofa up a third floor walkup and they barely even complained. Worth every penny just so I didn't have to do it. Everything was placed in the right rooms.

Needed to change my move date by two days because of a lease issue. Sent a text to the main number expecting a hassle, but they just shifted it in their system right away. The crew that unloaded my boxes in Florida was polite and fast.

…. In response to this negative (originally 1 star) review, Optimum did reach out to fully hear my case and did what they could as far as a partial refund of my deposit. More importantly they investigated the claims of the third party carrier and acknowledged the bad practice of ABC Moving and copied me on a formal termination of their contract with that third party carrier. I feel heard and Optimum itself did what they could and gave me resources to do any further follow up I might want to pursue against that carrier. Customer service after the fact indeed improved my opinion of Optimum.

Original Review: communication to over a week delay in delivery, they were just awful. Do not depend on their estimate - the individual driving companies they hire can charge whatever they want above that and Optimum did nothing to review the charges or argue on my behalf that the charges were in excess. They also did nothing to compensate for the dragged out delay of getting my things and many times told me it was because they could not get a hold of the carrier (so they had no clue where my belongings were). Do yourself a favor and skip this company. Total scam!

What stood out most to me was how straightforward everything was. Optimum Van Lines provided a fair quote with no hidden fees, and they kept me updated throughout the process. The movers arrived on time, packed everything securely, and delivered as promised. It felt organized and stress-free from beginning to end.

I had a great experience with Optimum Van Lines. Their team was responsive from day one and always available to answer my questions. They arranged experienced movers who handled my furniture with care and respect. The entire move stayed on schedule, and I never felt out of the loop. It was a well-managed and dependable service.

They are cheaters. They are middle man and initially they will ask very very less price to attract you and give you good discounts. Never fall in the trap. They will ask advance of $360 which is completely their money and the quote they provide as per your moving item is completely fake. Actual charge will be decided on the last moment and final day of moving. When the truck driver will come he will tell you double the price what was discussed even though you have less item what ever discussed. He will start to negotiate. The worst part is you have paid $370 dollar just to get the truck driver details. The actual price decider is the person who comes with truck. If you call this company they will simply say the price is as per the moving items and if you ask them what about my quote and all my items are within the quote then they will say that was approximate. Even the person will be there they will say no is mot in office today. Just imagine the way these people are cheating. The truck driver will start convincing you that you paid $360 to get my number which is a good price. In my case my total prices was decided $1390 but I paid $2600 with missing of one box which was worth of $250 and broken furniture. All these happened due to last moment negotiation with the driver. This what is their business model they will talk very nicely till last 1hr of your move the real game starts when the driver will come. They new in last moment customer wont have options they have give money whatever is asked. This is the business model what they follows. I had very very bad experience. The person who I negotiated with he picked my call when I mention that truck driver is asking kore money he disconnected the call and next time he wont pick your call and the other person from the same company will he is not in office today. Just imagine if you have lease and you are moving on the last day and someone will asked you double the price then what are the options left. Be cautious before taking their service.

This company truly values customer satisfaction. Optimum Van Lines listened to my concerns, answered every question, and ensured my move was handled properly. The entire process felt organized and reliable.

Great experience overall. Optimum Van Lines provided honest pricing, strong communication, and dependable coordination. The movers were careful and professional, and the delivery was right on schedule.

Optimum Van Lines made my long-distance move feel simple. They coordinated everything professionally and kept me updated from pickup to delivery. My belongings arrived in perfect condition.

I appreciated how straightforward Optimum Van Lines was. The quote was fair, the communication was consistent, and the movers showed up on time and ready to work. Everything went smoothly without any issues.

The level of organization was impressive. Optimum Van Lines tracked every detail of my move and kept me informed along the way. The movers were courteous, efficient, and delivered everything safely.

Optimum Van Lines provided a smooth and professional experience from start to finish. Their team stayed in touch regularly, and the movers treated my furniture and boxes with great care. I would absolutely use them again.

I felt confident choosing Optimum Van Lines because of their clear communication and honest pricing. They coordinated the move perfectly and made sure everything went according to plan. No surprises, just reliable service.