We dealt with Joseph and he's a true professional.Not to mention, he answered all our questions and also made some great suggestions. Probably the best customer service I've had.In a long time....... See more
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Review summary
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Best tracking device on the market for the price. Customer support is outstanding. One email had my issue fixed within an hour. Specifically Joe who called me to make sure all was well. Keep up the am... See more
Within minutes of me contacting Optimus tracker via email I got a response. I emailed them my problem and my perceived issue and they resolved it virtually in 2 minutes. I have four trackers on cars a... See more
you have a great product but without great Customer service it means nothing to a customer. Thank you Ryan for your help today and get back up and running with my new tracker and your new app. You hav... See more
Company details
Written by the company
Keep an eye on loved ones and valuable possessions with Optimus GPS trackers. Optimus provides quality GPS tracking units and accessories you can depend on.
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4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Brian is very knowledgeable in solving…
Brian is very knowledgeable in solving the problems I had. He is very kind, patient and understanding. I would highly recommend his customer service.
17 March 2026
Excellent customer service
When I'm ready, I will use this company again.. Great customer service
17 March 2026
The tracker works great and will it be…
The tracker works great and will it be in my garage and I going to garage if I just bump it I get alert I advise anyone who want to protect their property or their side by side to buy one
17 March 2026
Customer service got me a new unit when…
Customer service got me a new unit when mine started to go out.
6 March 2026
Excellent customer service and this…
Excellent customer service and this tracker was the best I could find out there. Bar none worth every penny. My daughter moved out hence the cancellation, but otherwise I’d still have it going. This has been an honest review from a very happy dad.
16 March 2026
Frustrated Customer
I called while extremely frustrated and the young lady on the phone took control of the situation right away and assured me that whatever problem I was having she was gonna take care off and after a few questions she did good in her promise. Thanks again not only for reassuring me that the problem will be fixed but actually coming thru in just minutes. Thankful customer!
16 March 2026
Eric help me with all my questions…
Eric help me with all my questions which one I have so I am more than satisfied with his service.
12 March 2026
Prompt call back
He promised to call me back within the hour and did after consulting with IT. Very pleased about that. My previous experience last year did not go as well
11 March 2026
Eric
Eric, a very informative representative, walked me through the process step-by-step. He noticed my mistake and ensured that I understood it so that I wouldn’t repeat it. I’m thoroughly satisfied with my experience.
11 March 2026
Representative was very helpful and…
Representative was very helpful and knowledgable, I will happily use again and recommend to others
10 March 2026
Great person
6 March 2026
Brian and all of the staff have done an…
Brian and all of the staff have done an amazing job with customer service anytime I have needed it. This company is definitely 5 star!
6 March 2026
Great customer service
5 March 2026
Eric made everything really easy and he…
Eric made everything really easy and he was able to take care of my request
4 March 2026
Eric was Prompt and polite
4 March 2026
Product works as intended
Product works as intended, had one hang-up with the app, but customer service called me and helped me troubleshoot.
20 February 2026
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