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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in generating high-quality clips from longer videos, highlighting its ease of use and ability to save significant editing time. People appreciate the continuous improvements and the intuitive nature of the platform, which helps them create professional-looking content efficiently. The customer service and support team are frequently commended for being helpful, kind, and responsive, with many users noting their knowledge and willingness to assist. However, some customers experienced slow response times from support or encountered issues with the system being slow and projects failing. A few other people also felt that the AI editing was not always accurate, requiring manual adjustments, and some reported difficulties with specific features like subtitle accuracy or image rendering.

What people talk about most

User experience

People report positive experiences with user experience, highlighting its ease of use and time-saving... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support team is often... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and professionalism. Many reviewers... See more

Product

Consumers find the product to be positive, with many praising its features and continuous improvements.... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great Product and Great Support team. 4 star because there's some minor bugs occasionally, and could use a better manual editing UI. but for what it is (ai clip editor)- it's phenomenal. Plus... See more

Company replied

Rated 4 out of 5 stars

Opus Clip is great! One feature I'd like to see, in future upgrades, is the ability to do "Multi Cam Editing" in the Editor. Currently; I have to do that in either Final Cut Pro or Adobe Premier. S... See more

Company replied

Rated 5 out of 5 stars

OpusClip is a magnificent service. It makes fantastic clips from longer video and podcasts. The amount of additional editing that you can do with the program is phenomenal! And now with their new pr... See more

Company replied

Rated 5 out of 5 stars

Wow this is really great. I have been using several different AI video generators to this point but keep coming back to this now because it requires less in the way of editing and it’s super intuitiv... See more

Company replied


Company details

  1. Video editing service
  2. Software company

Written by the company

OpusClip is the #1 AI video editing tool that turns a long video into viral shorts in one click. Trusted by 2M+ creators and 1M+ businesses, including dozens of Fortune 500 companies, OpusClip helps companies grow their social presence and business through viral shorts. OpusClip exhibits human-level performance on various video creation and editing benchmarks. It uses a proprietary hook-identifying model powered by GPT-4 to pick out the most valuable hook from your video, rearrange the content to add context and depth to that hook, and produce a structured, impactful clip that captures your audience's attention.


Contact info

  • 530 University Ave, Suite B, 94301, Palo Alto, United States

  • opus.pro

4.1

Great

TrustScore 4 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice Ollie helped me resolve my…

Very nice Ollie helped me resolve my issue and they worked quickly.
Recommend 100/100

14 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thanks so much for your 5 star review! We're glad to hear Ollie was able to help out - he's the best :)

If you ever find yourself needing help, Ollie and the Amazing Support Team are ready to help.

Take care!

Rated 5 out of 5 stars

Opus is my best Ai tool

Opus is one of the best ai tools that i have come across. They are very honest and i was so amazed at the refund of my credits whenever there is a system challenge. Their interest is not taking money from their customers but giving a service that is worthy what one pays for. I love how they promptly help me schedule my social media with ease. It has made my social media content creation easy and less tiring.

13 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Yesigye,

Thank you so much for your 5 star review - it is really appreciated!

We at OpusClip always want to give our users and customers the best experience and we're so glad to be able to do that for you :)

If you ever need help, never hesitate to reach out.

Take care and have a great week ahead!

Rated 5 out of 5 stars

It's the Best of Its Kind

Let me lead off with this: of course there is room for improvement. Can you make more granular edits in a dedicated desktop editor? Sure, if you already know how. But in the "pick my best moments" department, Opus Clip does so much better than other tools I've used. It's sped up my personal workflow quite a bit. Our social media team at work uses it, and it's been the best option for them as well.

Other platforms that are trying to compete with Opus Clip are trying to make their experience look EXACTLY like Opus Clip. That says a lot about how good Opus Clip is.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

As a creator @BeAltTraveler

As a creator @BeAltTraveler, my top priority is knowing that the programs I invest in won’t ghost me when issues arise — timely support is everything. Recently, I reached out to OpusClip with a problem, and their support team responded quickly, clearly, and with genuine care. That kind of responsiveness is rare, and it makes all the difference when you’re juggling multiple projects and don’t have time to chase down answers.

I appreciate the help I received, even though I understand their program didn’t cause the issue. What matters most is that OpusClip didn’t leave me hanging — they showed up, listened, and worked with me. That’s exactly the kind of company I want to partner with.

I love working with a platform that actually responds to user problems, and I’m excited to be a new affiliate spreading the love. Keep up the good work, OpusClip — you’ve earned my trust and my recommendation.

12 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Bruce,

Thank you so much for your 5 star review - really appreciate it!

Thank you so much for highlighting our amazing Support Team - they're the best :)

If you do ever run into anything else or just have questions, do let them know and they will be more than happy to help.

Have yourself a great week ahead Bruce!

Rated 1 out of 5 stars

Opus clip Ai software has become…

Opus clip Ai software has become extremely buggy as of recently causing video footage to become pixelated, break apart and completely unusable. Their engineers have not been able to fix the issue for months now and their customer support is terrible, providing no solution and closing tickets if you don't respond in 20 minutes to their Emails. For a software that costs several hundred dollars a year to use I am shocked at how poorly they handle technical issues with their Ai software and how poorly they treat their customers.

11 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you for your review and experience with OpusClip.

First off, we'd like to apologize for any inconvenience you've experienced using OpusClip and interacting with our Support Team.

We'd like to make things right and get everything sorted. We've requested additional information from you so we can get in contact.

Once we receive that information, we will have someone from the Support Team reach out as soon as possible. Thank you.

Rated 5 out of 5 stars

Excellent Customer Service

Our team had been using Opus under former leadership, we somehow had two subscriptions, had canceled one, and were surprised to learn that another account was still active (tied to a former teammate's email). Mike was incredibly helpful in changing ownership of the old account and helping to navigate the billing issues. Opus will be top of mind if we do decide to move back to our previous content strategy. Thank you again!

11 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Lauren,

Thank you so so much for your glowing 5 star review and experience with Mike!

We're happy to hear that he was able to help you - he's awesome :)

We do hope to see you again in the future. Enjoy your weekend Lauren!

Rated 5 out of 5 stars

Great support!

I’m not one for writing reviews, but my experience with support was excellent. They were responsive, attentive, and genuinely helpful. I really appreciate the assistance and the smooth experience.

4 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Jose,

Thank you so much for your amazing 5 star review!

We're so glad to hear that our Fantastic Support Team was able to assist you.

Don't hesitate to reach out - our Team will be more than happy to help out.

Thank you again and have a great weekend ahead Jose :)

Rated 5 out of 5 stars

The team was exceptionally helpful

The team was exceptionally helpful. I inadvertently missed the deadline for canceling my subscription. Upon realizing this, I promptly initiated the cancellation process and requested a refund, along with the termination of my subscription. Their response was very accommodating, and they processed the cancellation efficiently.

1 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so so much for your 5 star review of OpusClip!

We're glad to hear the Fantastic Support Team was able to assist you with your cancelation and refund.

We do hope to see you again in the future. Take care and have yourself an excellent rest of your week :)

Rated 4 out of 5 stars

Customer Service via chat is great!

Opus Clip customer support via chat is fantastic. Though you don't want to use a AI bot, once they can't help, they get a real person quickly. That's so appreciated and they're quick and thorough to resolve.

9 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Bernadette!

Thank you you so much for your review - we appreciate it!

We apologize if Ollie made it a bit harder to contact our Amazing Human Support Team.

We're glad to hear that our Support Team was able to help quickly and efficiently!

Never hesitate to reach out, our Amazing Team will be ready to help :)

Rated 5 out of 5 stars

The app is simple enoCool app with even cooler customer serviceugh for those who…

The app is simple enough for those who don’t have experience with video platforms, yet flexible enough for experienced users to customize it. Most of all, it’s a time-saver for all creatives.

1 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so so much for your 5 star review! We love to hear that OpusClip is saving you time :)

Stay tuned for the latest updates and features coming to the OpusClip platform!

Have a great day!

Rated 5 out of 5 stars

Opus clip is really cool

Opus clip is really cool. Works really well to make long form content into short form content. Which is vital these days and super helpful as a time saver. Love all the features that detect taking out the “uhs” and “ums” that alone makes it worth it.. then it’s got transcript and narrative options for captions. That’s not all, but I digress, I’ll let you figure it out. ;) enjoy.

6 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Niko,

Thanks for your awesome 5 star review - we really appreciate it.

So glad to know OpusClip is saving you lots of time :)


We do have a lot of features - stay tuned for more new features and product updates!


Have a great week ahead Niko :)

Rated 5 out of 5 stars

Easy to use

Easy to use. Accurate.I love it !

5 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Anthony,

Thank you so so much for your 5 star review! We're glad to hear you're enjoying OpusClip.

Stay tuned for more awesome updates and new features!

Rated 5 out of 5 stars

I love OpusClip

I love OpusClip! Love that I can quickly edit videos and add overlay shots and if something goes wrong support immediately resolves the issue. Ollie was incredible! Was patient and informative. Thank you!!

4 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Mel,

Thank you so so much for your 5 star review!

We're glad to hear Ollie was able to help - he's one of the best :)

If you do run into anything else, let the Amazing Support Team know and they will be more than happy to help.

Have a great upcoming weekend Mel!

Rated 5 out of 5 stars

Opus Clip Rocks!!

I love this editing tool! It’s so easy to use even if you don’t know what you’re doing (like me). The support I get when issues arise or I just need help with a feature is truly appreciated. These guys go above and beyond to help. I make all my friends use it that edit content clips.

4 December 2025
OpusClip logo

Reply from OpusClip

Hi Christy,

Thanks so much for your 5 star review!

We're so glad to hear the Amazing Support Team is able to assist you each and every time :)

Never hesitate to reach out - they will be there to help.

Take care and have yourself an awesome Thursday Christy!

Rated 1 out of 5 stars

Do not use this platform.

Do not use this platform.

The platform didn't do what was expected.

I cancelled my account in plenty of time before the next billing cycle.

Yet they tried to take the funds!!!

I emailed them and Ollie responded to say this this is cancelled and they would no longer try and take the funds.

They have continued to try and take for the last 2 days, even though I was assured that they would no longer!

Do not use.

3 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Neil,

Thank you for your review and feedback. We're sorry to hear about your negative experience regarding further attempts to be billed.

We'd like to make things right for you. We've requested additional information from you so we can get in contact directly.

Once we've received that additional information, A Support Team Member will reach out. Thank you.

Rated 5 out of 5 stars

A MUST for podcasters

If you have a podcast and you don't use Opus to cut up your content I don't know what you're doing with your life. (Also their customer service geezer Ollie is a legend)

3 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Ben,

Thanks so much for your 5 star review! We agree - OpusClip is a MUST for Podcasters!

We're happy to hear that Ollie was able to help you out as well - he's great :)

If you do come across anything else, Ollie and the Amazing Support Team will be there to help.

Have a great day Ben!

Rated 5 out of 5 stars

I love the the work flow and the help…

I love the the work flow and the help the afterhours staff provide.

2 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Angel,

Thank you a ton for your 5 star review - we really appreciate it!

We're glad to hear that the Fantastic Support Team was able to assist you. If you do have any other questions or run into anything, they will be more than happy to assist.

Take care Angel :)

Rated 5 out of 5 stars

OpusClip is an excellent tool for clipping and publishing

OpusClip is an excellent tool for converting long-form video to short reels. The tool gives control over the clipping process and allows publishing to multiple platforms simultaneously.
Support is very responsive when I encounter an issue.

1 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi William,

Thank you so so much for your 5 star review! We're glad to hear OpusClip is able to help convert your videos into shorts and publish to many social platforms.

We're glad to hear that the Support Team was able to help each and every time!

If you do come across anything else, our Amazing Support Team will be there to help.

Take care and have yourself a great day today William! :)

Rated 4 out of 5 stars

Did what it was intended to do GREAT!

I was not using Opus clips since I initially purchased an annual membership due to having many other irons in the fire as a solopreneur. I may go back at some point. Did a good job with the clips. Had a hard time cancelling but they did finally resolved my issue.

18 November 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi tami,

Thank you for your review and we apologize for the negative experience regarding your billing issue.

We've requested additional information from you on TrustPilot.

Once we get that, a Team Member will reach out to assist as soon as possible!

Rated 5 out of 5 stars

Incredible customer service they…

Incredible customer service they actually do get back to you and solve your problems RENZ was incredible. Thank you for this service its superb and makes my life as a digital creator much easier!! I recommend it highly!

25 November 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Effie,

Thank you so so much for this 5 star review! We're so happy to hear that OpusClip helps with your content creation.

Renz is amazing and we're glad to hear he was able to give a great customer experience :)

If you do come run into anything else, Renz and the rest of the Amazing Support Team is there to help.

Take care and have an amazing day Effie!

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